I brought my 2012 cls 63 amg into this dealership in 01/23 for repair. My car wasn't starting at all. The service advisor promised me free loaner car at the day, I didn't take since I thought it would be fixed within a week. After a week, the service advisor told me the ecu and prefuse box needs to be replaced. According to the estimate, the ecu will cost $1469, fuse box $725. The advisor also promised a 20% off discount on the parts. I agreed and authorized them to order the parts for me. However, it's been about 2 months, they keep telling me there is no update on the order status. The past 2 months was very inconvenient for me since my car is at dealership. So, I contact them on 03/15 to ask a free loaner car as they were promised before. Bur the advisor told me they can only cover 2 days for the loaner car and I have to pay for the rest days. So, I asked them to provide me an exact date that I can get my car repaired, they refused and told me to call MBusa to ask by myself. The CustomerService at MBusa also said they can't do anything about my situation. I don't know when I will get my car repaired, and the repair will cost me around $2000. Thus, I filed a complaint on CA consumer broad and DMV on 03/22. This morning I receive a call from the dealership telling me my car is ready for picking up. Only 2 business days after my complaint and my car is ready. This is ridiculous since they keep telling me the parts need to be shipped from German. However, they haven't mentioned anything about comoensation. I'm thinking if I need to ask them about the compensation before picking up my car? Or I just simply wait for CA consumer broad or DMV to contact me according to my complaint? Any advice is appreciated. Thanks.

 

I'm sorry about your situation; it certainly sounds frustrating.

It surprises me that they offered to provide a loaner car at all, as most dealers will only give you a loaner if your car is still under warranty. In addition, some will only provide a loaner if you actually purchased your car from them (this is not universally true).

 

The sad thing is my warranty is expired, so I need to pay by myself. I will definitely not going to that spot anymore. Right now I'm waiting for the CA Consumer Broad agent to talk to them. Probably I will hear from them on next week.