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Read This Before Ordering from MB On-Line Parts Websites

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Read This Before Ordering from MB On-Line Parts Websites

 
Old 06-26-2019, 11:04 PM
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Read This Before Ordering from MB On-Line Parts Websites

Heads up! I was recently looking to replace a part on my C-300. I was given a replacement part number from a previous visit by my dealer. When I eventually decided to buy the part, I shopped it on-line through numerous MB parts websites and, based on their information, found that the dealer part number was an incorrect number for my car and listed a "correct" number for the part. When I searched on-line, I used my vehicle VIN to get to the right parts diagram. I contacted my dealer asking why the on-line part number didn't agree with the dealer number. After they researched the discrepancy, here are my takeaways:

1. On-line MB parts website systems ARE NOT THE SAME as the dealer's parts systems.
2. While you may input a vehicle VIN number in on-line websites, they DO NOT identify your vehicle specifically but rather they determine a general class of vehicles.
3. Only the dealer databases specifically tie your VIN number to the correct part for your car.
4. Before you buy any part on-line, call a MB dealer to verify that the part you are about to order is the correct part number for your car. Trust but verify!

Interestingly, I called MB support to point-out the part number discrepancies and they responded that I would have to work these issues through a dealer...what? Where is the central governance over a corporate problem!
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Old 06-27-2019, 08:24 AM
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Thanks. Which part number did you eventually buy?

Dealers are not owned by Mercedes-Benz USA, not sure if this is widely known by the general populace. Data governance therefore is less straightforward than it would be if the dealers were owned by MBUSA.
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Old 06-27-2019, 08:37 AM
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The dealer part number, it was correct.
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