Carfax / Dealer / Issues
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Newbie
Joined: Apr 2026
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Carfax / Dealer / Issues
Hello all, I recently purchased a 2022 g63 CPO. The dealer sent me the Carfax that showed that they replaced the brake pads and rotors. As it turns out the rotors where never replaced. I contacted the dealer and they stated that the never replaced them and can correct the Carfax. Do I have any recourse in this situation? If its reported as work done on Carfax it seems like that it should have been done. Has anyone ran into this?
Junior Member
Joined: Mar 2026
Posts: 28
Likes: 12
From: Michigan, U.S.A.
2018 C 300 Cabriolet
Wow - never heard of a situation like that. Where are you located? In my state, anything that was part of their disclosures for condition and work done to it can be grounds for a problem for the dealership. That being said, would potentially involved our States AG’s office, or private attorney, IF…IF…IF they didn’t take care of it properly. I recommend seeing what consumer protection laws might support you, and use those to push back. If you can sight them in an informed manner, but tell them you don’t want to have to go there if avoidable, maybe they get those new pads put on as they should. I suppose another alternative, is them refunded back the cost putting pads on it so you could take it elsewhere.
Another possibility with it being a CPO, if they don’t budget, reach out to MB directly. It’s their dealership network. They might be able to intervene as a good faith gesture. I have seen that happen with Lincoln’s.
That’s many 2cents of advise. Sorry you are going through that. Pretty crazy!
Another possibility with it being a CPO, if they don’t budget, reach out to MB directly. It’s their dealership network. They might be able to intervene as a good faith gesture. I have seen that happen with Lincoln’s.
That’s many 2cents of advise. Sorry you are going through that. Pretty crazy!
MBWorld Fanatic!
Joined: Feb 2017
Posts: 2,297
Likes: 1,205
From: Baltimore County, MD
'13 s212 63 p30. '06 LX470
Hello all, I recently purchased a 2022 g63 CPO. The dealer sent me the Carfax that showed that they replaced the brake pads and rotors. As it turns out the rotors where never replaced. I contacted the dealer and they stated that the never replaced them and can correct the Carfax. Do I have any recourse in this situation? If its reported as work done on Carfax it seems like that it should have been done. Has anyone ran into this?
The lesson learned is that carfax is not always correct and if you check it vs other sources, you find more info to make your decisions.
Super Member
Joined: Dec 2015
Posts: 599
Likes: 237
From: Suburban Maryland
2023 E 450 Sedan. 2018 GLC 300. 2013 E 350 Coupe (retired)
The carfax was sent to you by them to show you the cars history. It is typically taken as the gospel truth and forms the basis of the price they set and the price you paid. I would demand new rotors or a refund based on their obvious misrepresentation of the car. They are responsible for the contents of the carfax. They knew what was in the document. If they refuse consider posting a negative Google review and or a complaint to the BBB and state consumer protection agency.
Last edited by smiles201; Apr 27, 2026 at 09:29 PM.
