Regarding MBUSA service policies
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From: Upstate NY
58 Vette, 03 Toyota LC, 05 E3204Matic "cancelled purchase"
Regarding MBUSA service policies
Does anyone know MB's policy on factory service regarding vehicles brought in to a dealership for service that were purchased elsewhere?
The reason I ask is that I just purchased an E320 4Matic for my wife from a place in California (I live in NY). The place I bought it from was calling around to see if they could dealer to dealer one to save some time and shipping. They got ahold of a local dealership that said and I quote "I hope the customer does not need service. We will not refuse to service the vehicle but the customer and their vehicle will betreated as a 2nd class, we will put it out back and work on it if and when we feel like it".
Now you know why I buy anywhere but there! I actually bring all my service to a dealer a little farther away that has a great service department but was wondering how MB would feel about a dealership treating ANY MB owner this way?
The reason I ask is that I just purchased an E320 4Matic for my wife from a place in California (I live in NY). The place I bought it from was calling around to see if they could dealer to dealer one to save some time and shipping. They got ahold of a local dealership that said and I quote "I hope the customer does not need service. We will not refuse to service the vehicle but the customer and their vehicle will betreated as a 2nd class, we will put it out back and work on it if and when we feel like it".
Now you know why I buy anywhere but there! I actually bring all my service to a dealer a little farther away that has a great service department but was wondering how MB would feel about a dealership treating ANY MB owner this way?
Out Of Control!!
Joined: Oct 2004
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From: Maryland, USA
2007 CLK350 Sport, 2006 E320 CDI, 1978 Cessna 152
Im not sure how they treat people under the factory warranty, but I have been mistreated by the Dealer here in Charlotte many times. The last straw was when they gave me a "free" estimate on work on a 1986 190D and then decided to charge me. Needless to say not only did I not pay it but I have never been back since. I wouldnt even buy a new car from them.
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From: Obama Land
K Car
Originally Posted by nasdaqsam
Does anyone know MB's policy on factory service regarding vehicles brought in to a dealership for service that were purchased elsewhere?
The reason I ask is that I just purchased an E320 4Matic for my wife from a place in California (I live in NY). The place I bought it from was calling around to see if they could dealer to dealer one to save some time and shipping. They got ahold of a local dealership that said and I quote "I hope the customer does not need service. We will not refuse to service the vehicle but the customer and their vehicle will betreated as a 2nd class, we will put it out back and work on it if and when we feel like it".
Now you know why I buy anywhere but there! I actually bring all my service to a dealer a little farther away that has a great service department but was wondering how MB would feel about a dealership treating ANY MB owner this way?
The reason I ask is that I just purchased an E320 4Matic for my wife from a place in California (I live in NY). The place I bought it from was calling around to see if they could dealer to dealer one to save some time and shipping. They got ahold of a local dealership that said and I quote "I hope the customer does not need service. We will not refuse to service the vehicle but the customer and their vehicle will betreated as a 2nd class, we will put it out back and work on it if and when we feel like it".
Now you know why I buy anywhere but there! I actually bring all my service to a dealer a little farther away that has a great service department but was wondering how MB would feel about a dealership treating ANY MB owner this way?
I don't understand why a service department would say something like that since they still get paid the same amount for work. I'm sure MBUSA wouldn't appreciate their dealers saying or doing this type of stuff either.
I would call the dealer GM and ask him straight out if you will be treated any different by the service department because you did not purchase there. I would tell him that story. I bet he would say no such thing.
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From: Upstate NY
58 Vette, 03 Toyota LC, 05 E3204Matic "cancelled purchase"
Originally Posted by revstriker
You should be able to have your vehicle serviced at any MB dealer within the US. The only difference will be that a lot of dealers will offer free loaner cars to customers that purchased there. All others have to pay the $20-$30 per day for a loaner if needed.
Originally Posted by revstriker
I don't understand why a service department would say something like that since they still get paid the same amount for work. I'm sure MBUSA wouldn't appreciate their dealers saying or doing this type of stuff either.
Originally Posted by revstriker
I would call the dealer GM and ask him straight out if you will be treated any different by the service department because you did not purchase there. I would tell him that story. I bet he would say no such thing.
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From: Obama Land
K Car
Sounds like the sales manager is just a little pissed off that he's not getting part of the commission! 
Yes, some dealers will still provide free loaner cars, even if you purchased somewhere else (The dealer where we had my wife's BMW serviced did this), but this is purely a decision of the dealer. Some dealers don't provide this at all, even if you did buy there.
Yeah, the service manager and the service agents/mechanics probably don't care where you purchased the vehicle.
$10,000 off MSRP sounds like a good deal no matter which model of MB you purchased!
Good luck with your new car.
Yes, some dealers will still provide free loaner cars, even if you purchased somewhere else (The dealer where we had my wife's BMW serviced did this), but this is purely a decision of the dealer. Some dealers don't provide this at all, even if you did buy there.
Yeah, the service manager and the service agents/mechanics probably don't care where you purchased the vehicle.
$10,000 off MSRP sounds like a good deal no matter which model of MB you purchased!
Good luck with your new car.
Thread Starter
Almost a Member!
Joined: Jan 2005
Posts: 70
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From: Upstate NY
58 Vette, 03 Toyota LC, 05 E3204Matic "cancelled purchase"
Originally Posted by revstriker
Sounds like the sales manager is just a little pissed off that he's not getting part of the commission!
Originally Posted by revstriker
Yes, some dealers will still provide free loaner cars, even if you purchased somewhere else (The dealer where we had my wife's BMW serviced did this), but this is purely a decision of the dealer. Some dealers don't provide this at all, even if you did buy there.
Originally Posted by revstriker
Yeah, the service manager and the service agents/mechanics probably don't care where you purchased the vehicle.
Originally Posted by revstriker
$10,000 off MSRP sounds like a good deal no matter which model of MB you purchased!
Originally Posted by revstriker
Good luck with your new car.
Take Care
