Roof rack blew off replaced under warranty
#1
Roof rack blew off replaced under warranty
The very forward plastic roof rack cover went missing and snapped off at it's attachment. I called MB and suggested wind got under it and it snapped. My dealership was contacted by MB and the entire rack was replaced, under warranty. It was an involved fix with removing the headliner, roof airbag, sunroof, etc. Check your roof often, it may be an emerging defect. My service guy suggested the parts alone are $1500 (entire r side rack) and removal and replacing the headliner/ stuff could only add another $1000.
#2
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Join Date: May 2007
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2004 RX330, 2008 Scion xB, 2001 Honda Insight Hybrid, 2010 Toyot Prius v ATP
Might I ask, had you taken it through any car washes? I've lost the tow bolt attachment point cover on the front from a car wash's blow dryer once. (I know, I know, I'm not supposed to take it through a car wash - sheesh!) Just a thought, that could've also raised it up a bit or even possibly pulled it off. NOT that you'd say that to MB!
STP
#3
No it did not happen in a car wash. There was no sign of damage or scratch anywhere else. The left side rack was fine. I think it will turn into a defective part problem as MB stepped up to cover costs.