My 1st and 2nd problem, (already?!)
Thread Starter
Newbie
Joined: Nov 2008
Posts: 7
Likes: 0
GL 450
My 1st and 2nd problem, (already?!)
1.well i just got my car about 2 weeks ago, it only have 400 miles ish on it BTW it's a 2009 GL 450. found out last sunday that the fuel gauge is not working, it's always on Empty and no warning light.
Solution: brought it back to the dealer and they said something about the software, updated it and work like a charm now.
now the the new problem, i found out that when they delivered my car at the dealership, the detailing department at Penske west covina put too much degreaser on the running board, i guess their objective was to clean it really good and ended up rubbing off the metal finish, now the running board looks like it's 20 years old...the service department refused to replace it because they said it's not warranty issue...i got mad, contacted my sales advisor and waited 2 hours the directors inspected the car, the service manager did too, and about 4 other people did...they said they were gonna give me some compensation money for it Quote "a couple hundred bucks" i said no way! its not about the money, it's about buying a new car with a running board that looked like it just came out of a trash can. so they gave up ordered another running board, and just waiting for a replacement.
sorry about the long story, my point is just make sure that everybody get the best for what they paid for, after all it's not a Kia it's a mercedes benz
Solution: brought it back to the dealer and they said something about the software, updated it and work like a charm now.
now the the new problem, i found out that when they delivered my car at the dealership, the detailing department at Penske west covina put too much degreaser on the running board, i guess their objective was to clean it really good and ended up rubbing off the metal finish, now the running board looks like it's 20 years old...the service department refused to replace it because they said it's not warranty issue...i got mad, contacted my sales advisor and waited 2 hours the directors inspected the car, the service manager did too, and about 4 other people did...they said they were gonna give me some compensation money for it Quote "a couple hundred bucks" i said no way! its not about the money, it's about buying a new car with a running board that looked like it just came out of a trash can. so they gave up ordered another running board, and just waiting for a replacement.
sorry about the long story, my point is just make sure that everybody get the best for what they paid for, after all it's not a Kia it's a mercedes benz
MBWorld Fanatic!
Joined: Feb 2004
Posts: 5,143
Likes: 1
From: South Orange County, CA
4 wheels
1.well i just got my car about 2 weeks ago, it only have 400 miles ish on it BTW it's a 2009 GL 450. found out last sunday that the fuel gauge is not working, it's always on Empty and no warning light.
Solution: brought it back to the dealer and they said something about the software, updated it and work like a charm now.
now the the new problem, i found out that when they delivered my car at the dealership, the detailing department at Penske west covina put too much degreaser on the running board, i guess their objective was to clean it really good and ended up rubbing off the metal finish, now the running board looks like it's 20 years old...the service department refused to replace it because they said it's not warranty issue...i got mad, contacted my sales advisor and waited 2 hours the directors inspected the car, the service manager did too, and about 4 other people did...they said they were gonna give me some compensation money for it Quote "a couple hundred bucks" i said no way! its not about the money, it's about buying a new car with a running board that looked like it just came out of a trash can. so they gave up ordered another running board, and just waiting for a replacement.
sorry about the long story, my point is just make sure that everybody get the best for what they paid for, after all it's not a Kia it's a mercedes benz
Solution: brought it back to the dealer and they said something about the software, updated it and work like a charm now.
now the the new problem, i found out that when they delivered my car at the dealership, the detailing department at Penske west covina put too much degreaser on the running board, i guess their objective was to clean it really good and ended up rubbing off the metal finish, now the running board looks like it's 20 years old...the service department refused to replace it because they said it's not warranty issue...i got mad, contacted my sales advisor and waited 2 hours the directors inspected the car, the service manager did too, and about 4 other people did...they said they were gonna give me some compensation money for it Quote "a couple hundred bucks" i said no way! its not about the money, it's about buying a new car with a running board that looked like it just came out of a trash can. so they gave up ordered another running board, and just waiting for a replacement.
sorry about the long story, my point is just make sure that everybody get the best for what they paid for, after all it's not a Kia it's a mercedes benz
MBWorld Fanatic!
Joined: Feb 2007
Posts: 2,548
Likes: 3
From: LA LA Land
'07 GL 450, '02 S 80 T6
Penske sales has been good to me but service would get a B in my book.
Glad that they are giving you new boards, Dre. You do have to stand your ground firmly and politely to get what you deserve at MB dealers these days. Hopefully, this will be the last of your problems.
Glad that they are giving you new boards, Dre. You do have to stand your ground firmly and politely to get what you deserve at MB dealers these days. Hopefully, this will be the last of your problems.
Super Member
Joined: Apr 2008
Posts: 635
Likes: 2
From: Cali
2011 GL450
Stay firm. No reason to live with ugly running boards when it wasn't your fault. I pray this is the end of your problems and now you can enjoy your GL. I am hoping to get my 09 in the next two weeks and can't wait. I hear there is a big difference between the 08 and 09
