Does anyone at MB read the email surveys?
Thread Starter
Senior Member
Joined: Apr 2009
Posts: 274
Likes: 2
From: Little Rock, AR
2009 GL550
Does anyone at MB read the email surveys?
I actually received two separate e-mail surveys after my Service A. I rated both poorly as the experience was not good at all, but long story short, both surveys had an area for "unresolved issues" and I detailed that the service manager never returned my call as well as the fact I never received any official word on the Search & Send feature being turned off (due to switching from teleaid to Mbrace, which has nothing to do with my Service A but thought I'd vent anyway).
Regardless, over a week has passed since completing the survey and still no word from anyone.
MB sure doesnt treat their customers like they spent the amount of money they did. I had 10x better customer service on my Infiniti...
Regardless, over a week has passed since completing the survey and still no word from anyone.
MB sure doesnt treat their customers like they spent the amount of money they did. I had 10x better customer service on my Infiniti...
Thread Starter
Senior Member
Joined: Apr 2009
Posts: 274
Likes: 2
From: Little Rock, AR
2009 GL550
agree based on the fact it's coming from what appears to be my dealers e-mail address based on the domain, but why do they feel the need to sign the e-mail with:
Alan J. McLaren
Vice President Customer Services
Mercedes-Benz USA
and use a subject line of "Mercedes-Benz USA would like to hear from you"
Alan J. McLaren
Vice President Customer Services
Mercedes-Benz USA
and use a subject line of "Mercedes-Benz USA would like to hear from you"
Super Member
Joined: Jul 2009
Posts: 814
Likes: 9
15 GL550
You will get a call. It took them 3+ weeks before I was called. I found them to be responsive. In my case they asked for my service advisors name and said they would follow up with the dealership. They might have been blowing smoke, but they acted like they appreciated my feedback even though it wasn't too positive. My issues were all dealership related.
