GL Class (X166) 2013-2015 after facelift became GLS (X166)

Anyone have adblue pump/heater failure?

Old Jan 23, 2016 | 07:50 AM
  #1  
JMCarter's Avatar
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2013 GL350. BMW 335. 2014R1200RTW
Anyone have adblue pump/heater failure?

Had a check engine light diagnosed as the heater failed (and ultimately the pump) as well and because I was beyond the factory warranty the dealer (based on MB list of parts covered NOT covered by the emissions warranty) they charged it to my extended warranty. The issue there is they just hit my ELW for $2200 which I was hoping to be refunded to me when I trade it for a 2017 GLS. So far I've not received satisfaction from MB. Anyone see any rationale for adblue components not being covered under emissions warranty? If MB continues with their current position I'm leaving the ranks of MB.
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Old Jan 24, 2016 | 05:55 PM
  #2  
Alex White's Avatar
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From: Toronto
2015 GL350, 2012 Sprinter, 2004 SL500
Originally Posted by JMCarter
Had a check engine light diagnosed as the heater failed (and ultimately the pump) as well and because I was beyond the factory warranty the dealer (based on MB list of parts covered NOT covered by the emissions warranty) they charged it to my extended warranty. The issue there is they just hit my ELW for $2200 which I was hoping to be refunded to me when I trade it for a 2017 GLS. So far I've not received satisfaction from MB. Anyone see any rationale for adblue components not being covered under emissions warranty? If MB continues with their current position I'm leaving the ranks of MB.
I'm having the same problem, which is not resolved yet.
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Old Jan 26, 2016 | 09:24 PM
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skw's Avatar
skw
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From: Boston area
2019 GLS450
Had the heater go on my W166 ML350BTC. See this thread here: https://mbworld.org/forums/new-m-cla...ue-heater.html
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Old Jan 27, 2016 | 12:28 PM
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JMCarter's Avatar
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2013 GL350. BMW 335. 2014R1200RTW
Originally Posted by skw
Had the heater go on my W166 ML350BTC. See this thread here: https://mbworld.org/forums/new-m-cla...ue-heater.html
Thanks for pointing out that thread, should have searched the other diesel vehicle sub-forums. My assigned case manager seemed sympathetic but it was pretty obvious she was reading off the MB play/script book. Very bad commentary on MB customer service that components integral to meeting emissions would not be covered by the 100,000 mile emissions warranty common across the industry. Would seem they have design flaws they simply aren't willing to own up to. I've never complained about rapid brake pad and tire wear given the large vehicle or the high maintenance costs associated with MB (1,200 for B service, 500 for trans flush, etc) because I accepted it as just part of owning a luxury vehicle. Really love the GL but with MB's position on this I'm taking my $$ elsewhere. This is simply unacceptable customer relations.
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