CPO CERTIFICATION
Thread Starter
Newbie
Joined: Dec 2017
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GL450
CPO CERTIFICATION
Hi all,
i just purchased a CPO 2014 GL450 in va beach. It had 13800 miles at time of purchase two weeks ago.
i had a friend looking at it and he said the front tires looked worn so i got them measured and they were at 4/32. Dealer is saying they must have been at 5/32 for certification... 3 weeks ago basically saying they wouldn’t do anything.
Does anybody have any advice... I am having to take the car in for very minor fix next week ( heated and cooled cup holders and cigarette lighter didn’t work, as well as it needing a mbrace internet refresh.. that hasn’t worked in the 2 weeks I have had it).
thanks in advance.
i just purchased a CPO 2014 GL450 in va beach. It had 13800 miles at time of purchase two weeks ago.
i had a friend looking at it and he said the front tires looked worn so i got them measured and they were at 4/32. Dealer is saying they must have been at 5/32 for certification... 3 weeks ago basically saying they wouldn’t do anything.
Does anybody have any advice... I am having to take the car in for very minor fix next week ( heated and cooled cup holders and cigarette lighter didn’t work, as well as it needing a mbrace internet refresh.. that hasn’t worked in the 2 weeks I have had it).
thanks in advance.
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Joined: Sep 2016
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From: TX
2023 GLE3502W, 2024 GLC3002W, 1967 Pontiac GTO 4 sp (sold...sniff)
I don't believe CPO certification is uniform or well-policed by the dealer supervisors. I have a '14 GL450 and a '14 ML350. The ML had a beat up right year tire valve. It also had crappy-looking running boards and the running board lights didn't work. I am convinced the CPO get ready guys sprayed something on the running boards so they would pass a quick visual inspection. If they did bother to check the tire pressure, they left the tire with the bad valve alone. Later I found out that the running board light fuse was lifted out of its socket so that the lights were disabled.
On the GL, same thing with the running boards. Not as bad as the ML, but looked sad. I went back for a shudder on start up, and the dealer's own service folks wrote that the motor mounts had "collapsed". That didn't happen overnight. Not seen during CPO process or seen but ignored. I don't know how you argue 5/32 vs 4/32, but if you don't try the answer is always no.
On the GL, same thing with the running boards. Not as bad as the ML, but looked sad. I went back for a shudder on start up, and the dealer's own service folks wrote that the motor mounts had "collapsed". That didn't happen overnight. Not seen during CPO process or seen but ignored. I don't know how you argue 5/32 vs 4/32, but if you don't try the answer is always no.
Thread Starter
Newbie
Joined: Dec 2017
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GL450
Just found the brochure from the dealer on their certification for CpO, as well as their brand “certification” for non Mercedes brand cars. They have this to us while looking at cars before purchase . It’s clearly states brakes and tires must have greater than 50 percent west remaining on both CPO AND their own.
My stock tires had 11/32 tread originally... does that mean 11/32 of usable tread or 9/32 as the last 2 are illegal?
My stock tires had 11/32 tread originally... does that mean 11/32 of usable tread or 9/32 as the last 2 are illegal?
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Joined: Nov 2014
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From: Chicago burbs
2015 S550
You likely aren't going to get too far on this. If the dealer would have spent $800 to put new front tires on it, the price of the truck would have been at least that much more.
Member
Joined: Jan 2014
Posts: 247
Likes: 17
From: Chicago, IL
2015 - GL 550
I would call the dealership manager again, email them with the concern. And let them know if they aint willing ot work with you then you going to MBUSA. Make sure you copy all the big folks on the email and copy paste the same CPO policy. And after that also they don't budge give them a dent by calling the MBUSA that sure will send some chills down their spine.
Good luck don't leave them until you try all the options.
Thanks
Good luck don't leave them until you try all the options.
Thanks
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MBWorld Fanatic!
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A gaggle of MB's
Back to the OP's post - the issue front tires - add this issue to the service ticket when you check in for service - inform the Service Advisor on checkin that if the front tires are not replaced - as you feel they should have been before you purchased this rig under Mercedes CPO policy - if you DON'T get front tire replacement under the service ticket - THEN you will call Mercedes Customer Care to report the issue AND tell the Service Advisor you will give them a ZERO on the followup survey for yoru service appt,
Give the dealer the chance to make this right - frankly buddy - driving around for 3-4 weeks on those tires definitely does not help this case.
Keep the beat !
Give the dealer the chance to make this right - frankly buddy - driving around for 3-4 weeks on those tires definitely does not help this case.
Keep the beat !
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Senior Member
Joined: Aug 2014
Posts: 299
Likes: 20
From: HHI, SC
2002 C4 Cab, 2014 Audi A5 cab, 2017 X5 35d
Hi all,
i just purchased a CPO 2014 GL450 in va beach. It had 13800 miles at time of purchase two weeks ago.
i had a friend looking at it and he said the front tires looked worn so i got them measured and they were at 4/32. Dealer is saying they must have been at 5/32 for certification... 3 weeks ago basically saying they wouldn’t do anything.
Does anybody have any advice... I am having to take the car in for very minor fix next week ( heated and cooled cup holders and cigarette lighter didn’t work, as well as it needing a mbrace internet refresh.. that hasn’t worked in the 2 weeks I have had it).
thanks in advance.
i just purchased a CPO 2014 GL450 in va beach. It had 13800 miles at time of purchase two weeks ago.
i had a friend looking at it and he said the front tires looked worn so i got them measured and they were at 4/32. Dealer is saying they must have been at 5/32 for certification... 3 weeks ago basically saying they wouldn’t do anything.
Does anybody have any advice... I am having to take the car in for very minor fix next week ( heated and cooled cup holders and cigarette lighter didn’t work, as well as it needing a mbrace internet refresh.. that hasn’t worked in the 2 weeks I have had it).
thanks in advance.
Super Member
Joined: Dec 2004
Posts: 921
Likes: 36
From: CA
MB
Recommendation... get in touch with the sales guy, ask him about it, prove what you are saying and point where you get the info... yes ! from the official MB page, print the information...
https://www.mbusa.com/mercedes/cpo#w...nlimited_miles
then ask about your tires, if they said no, you said ok let me open a case with MB USA and call MB USA, CPO is what it is "Certified Pre-Own Mercedes" and you pay for that, the certification is always included on the price. But don't get in touch after you put 5K more miles on your vehicle ! Good luck
https://www.mbusa.com/mercedes/cpo#w...nlimited_miles
then ask about your tires, if they said no, you said ok let me open a case with MB USA and call MB USA, CPO is what it is "Certified Pre-Own Mercedes" and you pay for that, the certification is always included on the price. But don't get in touch after you put 5K more miles on your vehicle ! Good luck
Thread Starter
Newbie
Joined: Dec 2017
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GL450
Update
so... to update, the brand manager apparently spoke to the tech and was told the tires were at 6/32 and was not inclined to do anything. I told him I stood next to the tech and service advisor and used my digital tread measured and showed 4.. .. the tech used my measurer and said “ look 3.5mm”.. that’s 6/32 of and inch!... wrong that’s 4.5.
I jus took the car to another MBdealer and they measured 3 and 4 32nds on the front .. as well as tread quarters and discount tire!.
The brand manager told me to bring it in yet again.. another 100 mile
round trip and he would use the laser tread depth gauge
.. if they were marginal.. he would replace them. We will see .
I jus took the car to another MBdealer and they measured 3 and 4 32nds on the front .. as well as tread quarters and discount tire!.
The brand manager told me to bring it in yet again.. another 100 mile
round trip and he would use the laser tread depth gauge
.. if they were marginal.. he would replace them. We will see .
Thread Starter
Newbie
Joined: Dec 2017
Posts: 8
Likes: 0
GL450
Update
Well, the dealer came through in the end.. took a couple 80 miles round trips to the dealer but they gave me the new tires when the GM had them
measured on the quick check laser machine. He got the paper and said, you are right... I’ll get you new tires.
they measured 4
to 5 32nds but they go above the min CPO standard to require 50 percent above Tread indicators.
thanks tysinger Mercedes of Hampton Virginia.
measured on the quick check laser machine. He got the paper and said, you are right... I’ll get you new tires.
they measured 4
to 5 32nds but they go above the min CPO standard to require 50 percent above Tread indicators.
thanks tysinger Mercedes of Hampton Virginia.
