Looking for advise on plunging into the extended warranty rabbit hole for my ‘new’ 2018 gls 63 with 55k miles, carfax history is clean for the most part except initial fuse replacement issues/Engine/powertrain computer/module reprogrammed/Rear crankshaft oil seal replaced and brake pads replacement every ~8K miles, otherwise drives and sounds good.

A little apprehensive on some of the issues with turbocharger/engine failures reported in the forum, do you guys recommend an extended warranty for a vehicle with this sorta profile ? If yes, would this be an engine or drivetrain one ? Thanks 🙏

 

I have a CPO warranty on mine. Had an Active Curve malfunction and was only on the hook for $199 for the diagnostics. Well worth it with the complexity of these vehicles and the expense when something goes wrong. My 2018 has 40k miles on it for reference.

 

Thanks! my dealer is quoting ~$5K USD for 3 year coverage (B2B), does this sound worth it ?

 

Truck was $140k new. Parts pricing only goes up every year. Front struts are around $2k each to replace. Compressor is like $1200 to replace. Front cylinder head cover reseal / turbo lines $3k+. It's really a no brainer.

 

Eventual failure of Active Curve and M157 bore scoring support buying an aftermarket warranty. Fidelity gets the best reviews on this site and rennlist. I would avoid paying an MB dealer anything, if it can be avoided.

 

Who is the coverage through? Sounds a little too good to be true unless there is some $1,000 deducible.

Trenton O. Gibson
tgibson@highline-autos.com
Highline Autos
Direct: 602.909.9216
Office: 480.348.0777

 

Via https://dowc.com/our-products/, with $100 deductible, 4year/36K miles

 

From the BBB. As always, caveat emptor.

This is a unique situation I have a level 3 extended warranty which I can't get service because the dealer who offered me the contract is no longer in ***************************.. and per contract I can only see the dealerships repair shop.. dowc claims their info is updated and the dealership is i fact in buisness and that they moved .. but I advised them the new owners are now called LUXURY AUTO COLLETORS.. and they are using the same phone lines...and the same employees and they have no affliction with PARKWOOD..I only ask we come to some type of agreement since dowc has already been paid by the dealer (warranty contract) at time of signing...this is not your normal occurrence.. and expect to be compensated ..

Business response

08/22/2024

DOWC Administration Services, LLC (DOWC) serves as administrator of vehicle service contracts and other products offered by dealers in connection with the sale of new and used vehicles. As such, DOWC is responsible for processing claims and providing other administrative services in connection with such products.

The Customer purchased a vehicle service contract number DOW252087 (Contract) from a motor vehicle dealership (Selling Dealer) (redacted version of Contract attached) DOWC only serves as administrator of the contract meaning its only obligation is to review and process claims and cancels. DOWC does not have any financial obligation in the Contract. All obligations and liabilities for repairs covered by this service contract are those of the Provider and not the Administrator which administers this service contract for the Provider, See attached Contract at Page 2. As expressly stated in the Contract, the Selling Dealer is the obligor for the payment of claims and cancels.

On or about January 31, 2024, Customer filed a claim related to the sunroof in the covered vehicle. He was informed that the claim was partially covered. As per the contract, the selling dealer (Provider) is the entity that pays out claims. Provider is defined as the Selling Dealer.

DOWCs only obligation to review and process the claim was fulfilled. The Customer was informed to contact the Selling Dealer to have the repair completed. We respectfully request that BBB close the complaint and remove the Customers review.

 

You can shop around different dealers for the same warranty. They all don't charge the same. CallJeff Jackson at Louisville MB for best price.

 

www.mbofelmbrook.com

Mercedes-Benz of Elmbrook

2230 E Moreland Blvd, Waukesha, WI 53186
(262) 821-5000

They only markup the CPO $200. Best deal out there for MB CPO. If Rafael is not there, just get with another rep. I tried Jeff Jackson and it was not the best deal. Give both dealerships a try and see which one is best but keep in mind it is the same warranty regardless of what MB dealership sells to you. Some just mark it up more than others.
Rafael Dianov
rdianov@mbofelmbrook.com