2022 GLB 250 Hermes Reset Question
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Joined: Dec 2021
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GLB 250 4MATIC
2022 GLB 250 Hermes Reset Question
Good evening,
Purchased a GLB 250 last week and the dealer setup the Mercedes connect app but the services are stuck in ‘activation in progress.’ I called Mercedes Tuesday and opened a ticket. They never got back to me so today I called and they said,
Please take your car to a MB workshop and advise the workshop to perform an initial startup of the HERMES module.
In case this does not solve the issue please advise the workshop to create a PTSS case with a control unit log file of the HERMES module.
Is this something I can do at home? Our dealer is roughly 40 mins away so we aren’t sure if these is a simple reset or something. Any info is appreciated.
Thank you.
Purchased a GLB 250 last week and the dealer setup the Mercedes connect app but the services are stuck in ‘activation in progress.’ I called Mercedes Tuesday and opened a ticket. They never got back to me so today I called and they said,
Please take your car to a MB workshop and advise the workshop to perform an initial startup of the HERMES module.
In case this does not solve the issue please advise the workshop to create a PTSS case with a control unit log file of the HERMES module.
Is this something I can do at home? Our dealer is roughly 40 mins away so we aren’t sure if these is a simple reset or something. Any info is appreciated.
Thank you.
MBWorld Fanatic!
Joined: Sep 2013
Posts: 2,349
Likes: 696
2021 GLB250 FWD, 2023 GLA250 FWD, 2013 C250, 2015 GLK350, 2005 ML350SE, 2003 E320
Good evening,
Purchased a GLB 250 last week and the dealer setup the Mercedes connect app but the services are stuck in ‘activation in progress.’ I called Mercedes Tuesday and opened a ticket. They never got back to me so today I called and they said,
Please take your car to a MB workshop and advise the workshop to perform an initial startup of the HERMES module.
In case this does not solve the issue please advise the workshop to create a PTSS case with a control unit log file of the HERMES module.
Is this something I can do at home? Our dealer is roughly 40 mins away so we aren’t sure if these is a simple reset or something. Any info is appreciated.
Thank you.
Purchased a GLB 250 last week and the dealer setup the Mercedes connect app but the services are stuck in ‘activation in progress.’ I called Mercedes Tuesday and opened a ticket. They never got back to me so today I called and they said,
Please take your car to a MB workshop and advise the workshop to perform an initial startup of the HERMES module.
In case this does not solve the issue please advise the workshop to create a PTSS case with a control unit log file of the HERMES module.
Is this something I can do at home? Our dealer is roughly 40 mins away so we aren’t sure if these is a simple reset or something. Any info is appreciated.
Thank you.
If you have questions about the process call your dealer and discuss the instructions from Mercedes. Mercedes Customer Satisfaction usually contacts the selling dealer with the same information they give you. You paid a premium to get a Mercedes Benz and you should expect the same in return.
Thread Starter
Newbie
Joined: Dec 2021
Posts: 2
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GLB 250 4MATIC
This has to be done in XENTRY, which unless you’ve been servicing Mercedes Benz vehicles you probably don’t have. From what I can see, the unit has to be shut down and restarted. The process takes about ½ hour once the car gets into the workbay, excluding any troubleshooting they will try to do.
If you have questions about the process call your dealer and discuss the instructions from Mercedes. Mercedes Customer Satisfaction usually contacts the selling dealer with the same information they give you. You paid a premium to get a Mercedes Benz and you should expect the same in return.
If you have questions about the process call your dealer and discuss the instructions from Mercedes. Mercedes Customer Satisfaction usually contacts the selling dealer with the same information they give you. You paid a premium to get a Mercedes Benz and you should expect the same in return.
MBWorld Fanatic!
Joined: Sep 2013
Posts: 2,349
Likes: 696
2021 GLB250 FWD, 2023 GLA250 FWD, 2013 C250, 2015 GLK350, 2005 ML350SE, 2003 E320
thank you very much for the info! I think this whole issue stems from when we bought the car they were setting up all the features and connect me app on my phone then we told them midway that it should go on my wife’s phone. There was somewhere I saw in my account that the vin didn’t correlate with my account or something.
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a class
Good evening,
Purchased a GLB 250 last week and the dealer setup the Mercedes connect app but the services are stuck in ‘activation in progress.’ I called Mercedes Tuesday and opened a ticket. They never got back to me so today I called and they said,
Please take your car to a MB workshop and advise the workshop to perform an initial startup of the HERMES module.
In case this does not solve the issue please advise the workshop to create a PTSS case with a control unit log file of the HERMES module.
Is this something I can do at home? Our dealer is roughly 40 mins away so we aren’t sure if these is a simple reset or something. Any info is appreciated.
Thank you.
Purchased a GLB 250 last week and the dealer setup the Mercedes connect app but the services are stuck in ‘activation in progress.’ I called Mercedes Tuesday and opened a ticket. They never got back to me so today I called and they said,
Please take your car to a MB workshop and advise the workshop to perform an initial startup of the HERMES module.
In case this does not solve the issue please advise the workshop to create a PTSS case with a control unit log file of the HERMES module.
Is this something I can do at home? Our dealer is roughly 40 mins away so we aren’t sure if these is a simple reset or something. Any info is appreciated.
Thank you.
MBWorld Fanatic!
Joined: Sep 2013
Posts: 2,349
Likes: 696
2021 GLB250 FWD, 2023 GLA250 FWD, 2013 C250, 2015 GLK350, 2005 ML350SE, 2003 E320
