Can't connect to any apps or 3G. Keep getting failure notice. Called MBrace and no help there, tried to reset from their end. Said to take it to the dealer. Headed to FL for 10 days , 1000 miles each way and was looking forward to the 3g on iPads. Been trying all day to connect, and yes I was not in the garage.

 

Same problem here, connection is made but I think its something with the config of the phone on 3G or LTE related to the DNS, Im trying to get a VPN.

 

I don't make it to the connection.

 

Same problem. Couldn't even connect. As I click to any tab, it says data connection temporarily unavailable. Tried with 3 different Iphone's (6,6S and 6S plus) but no go.

 

Well it connected today with 2 bars.

 

Remember to put blutooth internet share to connect. But i still have an issue with internet radios , they cant connect

 

I had to call mbrace and they sent an update. This was a couple of months ago when I first got the car.

 

Is this standard or does it require an upgraded mBrace subscription level or some other option package?

 

Hopefully the Bluetooth can work as alternative. I tried very briefly, did not work. Need to spend more time. At least the Bluetooth for hands free phone calls works great.

 

Trying to play with my command center and I can't do ANYTHING. Called mbrace and they wanted me to call again tomorrow to speech with escalation. From reading this thread and other I see they may not be able to help...anyone get this fixed?

 

i remember having to press one of the buttons on the top to trigger the connection and then wait a day or so before it would work. You might try that.

 

I'm a new Mercedes-Benz owner...I wish "one of the buttons" helped me more lol. Anyone know which one? I'll play with it today. Thanks though!!

 

Good luck getting WIFI to work consistently. I am an experienced network engineer. Before we purchased our 2017 GLC-300 I checked and double-checked with Mercedes and mBrace tech folks to ensure our car had 4G LTE wifi hot spot. I was assured multiple times it did. I have it in my 2015 Chevy Silverado and it works fantastic through AT&T and we use it all the time.

Well, we have owned the car a year now and after multiple trips to the dealer, a half dozen updates from mBrace, multiple letters, complaints to the attorney general - it just flat doesn't work. Well, it does work about 10% of the time, and when it does work, it is unbelievably slow. But usually the phone will just connect to the car wifi and then do nothing. We are in a major metropolitan city so should have excellent cell phone service. My chevy works great, every single time. The GLC-300 is so unreliable we just have to disconnect our phones from it because our phones will connect to the car and then they are just stuck - no emails, no text messages, no nothing. Just hung. Every now and then - not very often - I can get service. I use Speedtest app and when I can get the car to connect to mBrace cell service, I am lucky if I get 400K download speeds. Yea, basically dial up speed from years ago. That is when it does work. In my chevy I ALWAYS get 4-5 megabytes per second - ALWAYS. It works every single time.

I tried it in a friend's Porsche Cayenne and I regularly get 10 megabytes download speed, and it works every time.

Mercedes won't or can't fix it. They claim it is not a problem. One time they told me they had to change a card in a server in Germany and that would fix it. Nope, didn't fix squat. We tried to get our money back since they can't fix the car, but Mercedes claims it is working fine, which clearly it is not. We even borrowed a loaner car and had the exact same results so it is not our car, it is the technology in Mercedes.

So, if you really need or want wifi service, do not under any circumstances purchase a Mercedes product and expect it to work, or them to fix it so it does work. We plan to sell our 2017 GLC-300 and buy something else that does what the manufacturer claims. Very , very disappointed in the car and mostly in Mercedes Benz.

 

I've got the same situation and it's very interesting to get your perspective on this, and especially interesting to learn that the WiFi works much better on other makes of cars.

My previous experience with auto Wifi was in an Audi, and it was about the same as the GLC, just much more expensive, so I figured that it was the growing pains of an emerging technology. Now I know better.

 

Did you enable Personal Hotspot in Settings? It should be ON along Bluetooth for Mercedes to share your iphone/ipad connection.

 

Are you talking about Personal Hotspot on the phone or in the car? In our 2017 GLC 300 the CAR is supposed to be the hot spot. You do not need to enable anything on your phone. All you need to do is set up the WIFI in the car settings, give it a name if you like, and then tell your phone to connect to that hot spot name of the car. For example, we set our car to KAY_MERCEDES as the name of our GLC-300 hot spot. Then our phones simply connect to that hot spot. All that works just fine. But the car then talks to the cellular network for data. That is what is not working for us. According to mBrace, each car sets up a VPN from the car head unit to a Mercedes server in Germany, and then out to wherever it goes. All traffic between the car and Mercedes is encrypted over the VPN. Of course it doesn't work very well if at all, so there is that. With my Chevy Silverado, my truck basically is a hot spot on the AT&T network. It shows up on my AT&T bill for $10 per month and uses my existing data plan. I don't believe the data uses a VPN from my truck to Chevy - I think it just hops right on the AT&T network just like a phone or iPad or anything else. And it works fantastic. I have had the Silverado for 18 months and always get at least 5 MBS downloads and it ALWAYS WORKS, every single time. With the Mercedes GLC-300 it maybe works 5% of the time, and the rare occasions when it works I get 0.4 MBS - a fraction of what I get with my chevy.

 

Sorry i don't know how it is in your car. But in my car even you have to share your own phone's internet connection. The MB WiFi hotspot then will share your connection across to whoever you want in the car and act as a router. Some other cars you simply insert your own sim card with data plan and they work off this. but at least here in UK you share your phone. So i suggest you just try that.

 

The post below describes my one-year experience as well. I have, on rare occasions, gotten an Internet connection in our 2018 GLC300 Coupe. I have had dozens of troubleshooting sessions with MBrace, then with MB engineering services, yet on a recent 3,000 mile, 2-week trip, we could not get a connection. I tried several times each day, from major cities and remote locations, with no success. Mbrace was unable to help. I am afraid the conclusion is accurate. If Internet connected WiFi is important to you, do not buy a Mercedes Benz. I am extremely frustrated with MB. In this area, the quality is just not there.

 

2017 E300

When I DO get a connection, it works well and holds for hours, but sometimes I go several days unable to make a connection and get "Off Line" ... "Connecting" ... "Off Line" for hours on end. This is all in the same geographical area. Sometimes it will be connected then on the next engine start will not connect the rest of the day.

I'm sorry to see on the forum that MB does not seem to care. "Only the Best" does not apply to their WiFi connection.

BTW same with remote start ... quite erratic ... their on screen apologies are not much help when the temperature is 95F.

One positive note, "Send to Mercedes" for the GPS seems to work well.

My backup is a tiny ATT Hotspot which always connects quickly.

 

I just returned from a 10,000 mile coast-to-coast trip, a large part of which was across the prairie provinces of Canada, and I had plenty of time to try to sort out what's going on with the WiFi.

In the States, my connection is about the same as others on this thread: sometimes OK but generally iffy to non-existent. And, once my car has lost the connection, there's no hope of it coming back again until I park, turn off the ignition, open the door and wait a few minutes for the WiFi to turn off, then get back in and try it again.

In Canada, it was quite a different story. I had a solid connection all the way from the border in Minnesota to Winnipeg to Calgary. It only started failing when I got into the Rockies, which was no surprise, so I figured the connection problems must be due to hills, mountains, etc., but coming back through the plains of eastern Colorado and Kansas, terrain similar to where I was in Canada, the WiFi was back to its old crappola self. So my thought is that the problem lies with Verizon; whichever cell company they partner with in Canada is doing it right.

Conclusion: There's probably not much we Americans can do about it short of emigrating to Canada. As for Mercedes-Benz, it's not entirely their problem but it is up to them to deal with Verizon for a fix. Not holding my breath.

 

Yesterday (Sept 4) I used the "i" button in the car to call MBrace about my WiFi problem ... hotspot not connecting to the Internet for days at a time.


They were very courteous and said they had been having trouble with their WiFi system and were aware of the problem. She put me on the list of those reported to have the problem

I suggest that if you can , call MBrace and complain since the more complaints they get, perhaps the sooner they will try to get it working right.

I told her that MB has the slogan "The Best or Nothing" and that I was getting nothing. I don't think she was amused.

 

I have the same problem. GLE 350 drops Bluetooth and Wifi connections all the time. Dealer says its the "MB Satellite" that is only set up for 2G service. BS - 2G was introduced in 1991... MB National says the car is preforming as it was designed. They refuse to do anything.

 

Does anybody have an update on this since? I have the free trial and I am considering getting the WIFI after it expires. Presently I can't get it to connect, which is in line with this thread.

 

​​​​​​Can you give me the instructions to even getting to the Wi-Fi to connect?