GLC 300, 2020 - Different issues
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Newbie
Joined: Jan 2021
Posts: 3
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Mercedes-Benz GLC300
GLC 300, 2020 - Different issues
We bought our Mercedes Benz (GLC 300, 2020 Model) car not even a year ago in Calgary (purchase Date January 16, 2020, current milage: 12,082).
It was a dream car for us as the brand resonated with us, and the safety features were perfect for our family. Ever since we bought the car, we had minor issues (trunk not closing, disabled breaking module and random notifications about all Smart assist functions not available, etc.), so we eventually decided to take it to the Dealership to fix the issues. Upon their intervention, below are the parts that were replaced:
Error Code: B22E49, Replaced Tailgate Module
Error Code: B1E9F19, Replaced the steering Module
In addition to the above, the most critical issue is related to the braking system, and they advised us not to drive the vehicle. Now, The dealership is looking at replacing the breaking module, for which parts are not available. They are looking to replace ESP module now. In this case, the Dealership requested a part from Germany 7 weeks back, and they still don't have the part. Our car has been at the Dealership for a good 4 weeks now, and The Dealership does not know when the part will arrive. With the latest update, the new ETA is March 2021.
First of all, we do not expect this kind of faulty vehicle from Mercedes Benz. We now have serious doubts about the car's longevity and believe that we made the wrong choice in choosing the brand. We are anxious about keeping such a faulty vehicle. This really frustrates me how such a big Brand has such a
process where customers have to go through such an inconvenience even after paying a premium price for the vehicle.
I would like to know what are options to deal with this situation?
is it common to have these many issues for a brand new vehicle?
Is there any regulation or guideline, or mandate for car manufacturers to fix the car in a specific number of days when under warranty? As of now, we are paying monthly installments for the car when it is going to be with the Dealership for months.
Any guidance can be helpful !!!!
It was a dream car for us as the brand resonated with us, and the safety features were perfect for our family. Ever since we bought the car, we had minor issues (trunk not closing, disabled breaking module and random notifications about all Smart assist functions not available, etc.), so we eventually decided to take it to the Dealership to fix the issues. Upon their intervention, below are the parts that were replaced:
Error Code: B22E49, Replaced Tailgate Module
Error Code: B1E9F19, Replaced the steering Module
In addition to the above, the most critical issue is related to the braking system, and they advised us not to drive the vehicle. Now, The dealership is looking at replacing the breaking module, for which parts are not available. They are looking to replace ESP module now. In this case, the Dealership requested a part from Germany 7 weeks back, and they still don't have the part. Our car has been at the Dealership for a good 4 weeks now, and The Dealership does not know when the part will arrive. With the latest update, the new ETA is March 2021.
First of all, we do not expect this kind of faulty vehicle from Mercedes Benz. We now have serious doubts about the car's longevity and believe that we made the wrong choice in choosing the brand. We are anxious about keeping such a faulty vehicle. This really frustrates me how such a big Brand has such a
process where customers have to go through such an inconvenience even after paying a premium price for the vehicle.
I would like to know what are options to deal with this situation?
is it common to have these many issues for a brand new vehicle?
Is there any regulation or guideline, or mandate for car manufacturers to fix the car in a specific number of days when under warranty? As of now, we are paying monthly installments for the car when it is going to be with the Dealership for months.
Any guidance can be helpful !!!!
Member
Joined: Jan 2018
Posts: 101
Likes: 21
From: Winter Park, Florida
2020 GLC 300 4Matic
Are they providing a loaner for you? This is tough situation for sure, but the pandemic has disrupted electronics from everything from microwaves to electronics for cars. At least give them a shot to fix it and really isn’t anyone’s fault for part shortages. Your issue is definitely rare, but in order for lemon law they have to be unsuccessful in repairing before starting that procedure.
Contact MB Customer service if they can do anything for you.
Contact MB Customer service if they can do anything for you.
Super Member
Joined: Apr 2020
Posts: 682
Likes: 90
19 GLC300 4M (lunar blue/black/black ash aluminum),17 GLE350 4M (selenite grey/ espresso/eucalyptus)
Something smells lemony here. MBs are not all that bad, you just had the bad luck of getting a lemon Wish you the best!
