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Took my 2020 GLC in for the 1-year service today and discovered MB cancelled the prepaid maintenance and my extended warranty. I wasn't at the dealer where I purchased my vehicle, so they recommended I go home and get it squared away, so no servicing done today.
I contacted the dealer where I purchased the vehicle and the Finance Manager researched the issue.
He can see I didn't cancel the extended warranty 25 days after I purchased the vehicle.
No, I didn't cancel the pre-paid maintenance in January.
No, there's not a name of a customer or employee that authorized the cancellation.
No refund for the unused portion of the policy was refunded.
Per this Finance Manager this has happened before due to a system glitch. It takes 24 hours for the policies to be reinstated.
Has anyone heard of this happening before? If this just happens on its own, do you have to call to confirm the policies have not been cancelled before you get service on your vehicle?
I haven't heard of this, but errors do happen. Maybe a glitch or more likely somebody fat fingered something. I do have prepaid maintenance as maintenance is unavoidable, and I've never had an issue so far, but I don't do extended warranties. They are mostly pure profit for the dealerships etc., especially if they cancel it w/o refunding your money...haha.
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