what is wrong with mb
what is wrong with mb
Senior Member
Joined: Nov 2007
Posts: 433
Likes: 65
From: Delray Beach, Fl
GLC SUV 350e Verde Silver Metallic
Are you sure? You don't say how you know it didn't get done. You can open the Mercedes me connect app and look at the updates. I show the communication update on 8/12/21 (this is the update) along with all my map updates. You can do a web search for " MBUSA CAMPAIGN NUMBER 2021060021". It turns up a number of hits.
Thread Starter
Junior Member
Joined: Jan 2020
Posts: 28
Likes: 2
glc
Are you sure? You don't say how you know it didn't get done. You can open the Mercedes me connect app and look at the updates. I show the communication update on 8/12/21 (this is the update) along with all my map updates. You can do a web search for " MBUSA CAMPAIGN NUMBER 2021060021". It turns up a number of hits.
oh yeah. I am very much sure. My app only show up map update.
Out Of Control!!
Joined: Nov 2018
Posts: 11,651
Likes: 5,468
From: San Francisco Bay Area
2019 C63CS
This recall appears to be about the MBUX not starting and the display to remain black when reversing for example, and consequently the backup camera image not coming up. Here's the NHTSA link
https://static.nhtsa.gov/odi/rcl/202...1V354-8074.pdf
The eCall system recall that some are referring to is another campaign, and the update to the communications module has indeed been pushed out a while ago. It affected not just MBUX vehicles. I don't remember off the top of my head when I got mine, but it was over a year ago or something like that.
If your VIN is affected, it'll be flagged in VMI, so call your dealership and find out what's going on. You can also go to the link below and enter your VIN. All recalls for your VIN will come up along with their status. There have been issues with the software update page in the app. The update could have very well be applied, but simply doesn't show up in your app. If the recall shows as closed at the link below, then it has been applied, although it sounds like the update has to be accepted by the user, see the pdf, so you should have noticed if it came down.
https://www.mbusa.com/en/recall
https://static.nhtsa.gov/odi/rcl/202...1V354-8074.pdf
The eCall system recall that some are referring to is another campaign, and the update to the communications module has indeed been pushed out a while ago. It affected not just MBUX vehicles. I don't remember off the top of my head when I got mine, but it was over a year ago or something like that.
If your VIN is affected, it'll be flagged in VMI, so call your dealership and find out what's going on. You can also go to the link below and enter your VIN. All recalls for your VIN will come up along with their status. There have been issues with the software update page in the app. The update could have very well be applied, but simply doesn't show up in your app. If the recall shows as closed at the link below, then it has been applied, although it sounds like the update has to be accepted by the user, see the pdf, so you should have noticed if it came down.
https://www.mbusa.com/en/recall
Last edited by superswiss; Mar 21, 2022 at 12:52 PM.
Thread Starter
Junior Member
Joined: Jan 2020
Posts: 28
Likes: 2
glc
reply from mb
Dear xxx
Thank you for your contact to MBUSA.
Review of records for VIN#: 123456 shows an open recall for an OTA, over the air update to the MBUX software.
Once it has been processed the recall will be closed out. There is no need to go into the dealership as they can not perform the recall directly as it will be done OTA.
We appreciate your continued patience at this time and hopefully it will be updated very soon.
All the best.
Kind Regards,
Mercedes-Benz USA
(800) 367-6372
second one:
The recalls are being "pushed" through waves. Hopefully it will be done soon. There is no timeline at this time but they are working on them to be completed.
Kind Regards,
Dear xxx
Thank you for your contact to MBUSA.
Review of records for VIN#: 123456 shows an open recall for an OTA, over the air update to the MBUX software.
Once it has been processed the recall will be closed out. There is no need to go into the dealership as they can not perform the recall directly as it will be done OTA.
We appreciate your continued patience at this time and hopefully it will be updated very soon.
All the best.
Kind Regards,
Mercedes-Benz USA
(800) 367-6372
second one:
The recalls are being "pushed" through waves. Hopefully it will be done soon. There is no timeline at this time but they are working on them to be completed.
Kind Regards,
Out Of Control!!
Joined: Nov 2018
Posts: 11,651
Likes: 5,468
From: San Francisco Bay Area
2019 C63CS
Ok, so you have your answer there. These updates are not pushed out to all the affected VINs all at once for a couple of reason. A) to throttle the download as not to overload their servers and bandwidth and B) in case there is an issue with the update they don't wanna flood the dealerships with a ton of bricked vehicles and pissed off customers. I'm guessing they are going in order of the VINs and doing them in batches, assuming the update is even ready. Usually the recall notice comes out way before the fix is actually ready.
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Thread Starter
Junior Member
Joined: Jan 2020
Posts: 28
Likes: 2
glc
Ok, so you have your answer there. These updates are not pushed out to all the affected VINs all at once for a couple of reason. A) to throttle the download as not to overload their servers and bandwidth and B) in case there is an issue with the update they don't wanna flood the dealerships with a ton of bricked vehicles and pissed off customers. I'm guessing they are going in order of the VINs and doing them in batches, assuming the update is even ready. Usually the recall notice comes out way before the fix is actually ready.
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MBWorld Fanatic!
Joined: Oct 2009
Posts: 7,073
Likes: 2,221
From: Colorado
'21 AMG53 wDPP & ARC, 19 GLC300 - Former-03 C240,2 ML BlueTecs,20 GLE450 E-ABC,15 Cayenne D,17 Macan
What specifically is your recall addressing?
Does it affect your driving, safety or ownership?
Otherwise, I can't see a no-sell requirement on new inventory.
Last edited by mikapen; Oct 22, 2022 at 06:04 PM.
