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Contacts won't synch or copy into Comand Phonebook

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Old 08-14-2023, 03:48 AM
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Unhappy Contacts won't synch or copy into Comand Phonebook

Model: 2018 GLC 250d (X253)
Issues: 1) iPhone 13 will connect via Bluetooth but won't synch contacts 2) Unable to manually add a "New" contact in the address book under "Telephone", 3) Unable to import contacts from a USB flash drive.
So far troubleshooted by deauthorizing and deleting prior Bluetooth connections multiple times and reconnected without any luck; also have reset the Comand system from "Vehicle | Systems Settings" menu.
Can someone advise what the issues are and how I can resolve this?

Last edited by sk253; 08-15-2023 at 06:38 PM. Reason: clearer ask from the forum
Old 08-14-2023, 01:39 PM
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'21 AMG53 wDPP & ARC, 19 GLC300 - Former- 10&14 ML BlueTecs, 20 GLE450 E-ABC, 15 Cayenne D, 17 Macan
You could also try uninstalling and reinstalling your iPhone app.
Old 08-15-2023, 06:36 PM
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Unfortunately, the car in question 2018 GLC250d does not have Apple Car Play. So the solution won't work.
Old 08-16-2023, 01:51 AM
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GLC 300de 2021
Have you enabled contact sharing on your Iphone?
Old 08-16-2023, 07:33 PM
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Originally Posted by TomasL
Have you enabled contact sharing on your Iphone?
Yes, I have tried various troubleshooting looking at a few YouTube videos. Now wondering if this could be electrical fuse or a corrupt disk inside the Comand system!
Old 08-28-2023, 04:40 AM
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Today took the car to Mercedes dealership and they updated the Comand software to the latest version that fixed the issue with contacts and navigation addresses not saving to Comand system.
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