GLC Class (X253) Produced 2016-2022

Contacts won't synch or copy into Comand Phonebook

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Old Aug 14, 2023 | 03:48 AM
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GLC X253
Unhappy Contacts won't synch or copy into Comand Phonebook

Model: 2018 GLC 250d (X253)
Issues: 1) iPhone 13 will connect via Bluetooth but won't synch contacts 2) Unable to manually add a "New" contact in the address book under "Telephone", 3) Unable to import contacts from a USB flash drive.
So far troubleshooted by deauthorizing and deleting prior Bluetooth connections multiple times and reconnected without any luck; also have reset the Comand system from "Vehicle | Systems Settings" menu.
Can someone advise what the issues are and how I can resolve this?

Last edited by sk253; Aug 15, 2023 at 06:38 PM. Reason: clearer ask from the forum
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Old Aug 14, 2023 | 01:39 PM
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You could also try uninstalling and reinstalling your iPhone app.
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Old Aug 15, 2023 | 06:36 PM
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Unfortunately, the car in question 2018 GLC250d does not have Apple Car Play. So the solution won't work.
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Old Aug 16, 2023 | 01:51 AM
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Have you enabled contact sharing on your Iphone?
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Old Aug 16, 2023 | 07:33 PM
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Unhappy

Originally Posted by TomasL
Have you enabled contact sharing on your Iphone?
Yes, I have tried various troubleshooting looking at a few YouTube videos. Now wondering if this could be electrical fuse or a corrupt disk inside the Comand system!
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Old Aug 28, 2023 | 04:40 AM
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Today took the car to Mercedes dealership and they updated the Comand software to the latest version that fixed the issue with contacts and navigation addresses not saving to Comand system.
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Old Jan 8, 2025 | 05:27 PM
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Originally Posted by sk253
Today took the car to Mercedes dealership and they updated the Comand software to the latest version that fixed the issue with contacts and navigation addresses not saving to Comand system.
Can I ask how much the upgrade cost ? I have exactly the same issue

Last edited by JML66; Jan 8, 2025 at 05:29 PM.
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