Rear Camera software update
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Joined: Sep 2018
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Rear Camera software update
Is it normal for a dealer to charge $300+ to do a software update for the rear camera? I've occasionally gotten system unavailable errors with the rear camera. Not reproducible.
MBWorld Fanatic!
Joined: Dec 2011
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From: Spain UTC/GMT +2 hours
W213 All-terrain
Your dealer maybe don't have licence and only try to make you go away.
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Junior Member
Joined: Sep 2023
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From: Berwyn, IL USA
2020 MB GLC300 Coupe
Coincidentally my car is at an MB dealership right now with an intermittent "System Unavailable" error (caused by a car wash that offers users detail-drying air jets at the vacuuming bays) and they definitely include a $269 diagnostic charge.
In my case, I never had an issue with my old car wash vendor (which didn't offer detail-drying air jets). It's only arisen with my new car wash vendor with the added drying tool. My suspicion is that employing the detail-drying air jets near one of the cameras (my guess is the front camera) blows water into a loose connection temporarily shorting out the camera connectivity. After driving the 3 miles home and letting the car sit for a few hours, the camera system is back to normal. My guess is that the drive home and rest period drys the moisture in the connection and the system resets to normal.
And I've considered returning to my old car wash vendor but those detail-drying air jets are so good at drying around all the trim that I'd feel like I'm buying a substandard product by returning to the old vendor.
i'm awaiting a reply from the dealership but I can't say my hopes are high.
In my case, I never had an issue with my old car wash vendor (which didn't offer detail-drying air jets). It's only arisen with my new car wash vendor with the added drying tool. My suspicion is that employing the detail-drying air jets near one of the cameras (my guess is the front camera) blows water into a loose connection temporarily shorting out the camera connectivity. After driving the 3 miles home and letting the car sit for a few hours, the camera system is back to normal. My guess is that the drive home and rest period drys the moisture in the connection and the system resets to normal.
And I've considered returning to my old car wash vendor but those detail-drying air jets are so good at drying around all the trim that I'd feel like I'm buying a substandard product by returning to the old vendor.
i'm awaiting a reply from the dealership but I can't say my hopes are high.
Junior Member
Joined: Sep 2023
Posts: 31
Likes: 3
From: Berwyn, IL USA
2020 MB GLC300 Coupe
They too claimed they were not able to replicate the problem with the camera. Thankfully all of the issues were covered by my CarMax Warranty so all it cost me was the $50 deductible (for using a non-CarMax service provider).
As a further indictment of the dealership service department model, they failed to address three of the four issues I wanted resolved.
TGH
Last edited by ThosHrubecky; May 13, 2025 at 11:07 PM.
