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RBM of Atlanta dealership cheating customers with non standard service definitions
I had our 2020 GLE serviced at RBM Atlanta this week.
They basically robbed me. I asked for a Service B. The guy told me they usually include brake flush and cabin air filter when they do service B. I said yes I know. Here is Mercedes definition of Service A and Service B from MBUSA.com
So when I go to pick up my car. He charged me $450 for Service B, $200 for a brake fluid exchange, and $160 for a cabin air filter change.
I pointed out that the latter two items are included in Service B and should not be extra.
He said RBM Atlanta has their own different definition of Service B to “save customers money”. Here is RBM’s definition of Service B
Half these items are not relevant to my GLE. And I paid to install 2 new tires so I didn’t even get a 4 tire rotation.
Basically this dealership has invented their own definition of Service B so they can charge an extra $360 for Service B.
Their way of breaking down what a service "B" is, is a little odd? I would think a "Service B Lite" and then a regular Service B would make more sense.
My mom just got the service B done on her CLA at Buckhead. They did all the stuff MBUSA says service B includes, and it was just shy of $700. Your total seems more par the course for RBM.
Most dealers have their own "recommended" additions to the factory service, whether MB, Ford, Jeep, whatever.
After being hosed a few times I always as what the exact price will be?
(2 months ago I was quoted $550-$600 for a B service. It turned out to be free as the previous owner bought Pre-Paid Maintenance for 3 years/40,000 miles.
my car only had 10k miles but I still got the 40k B with new windshield vipers front and back, no charge. I had no idea.)
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