Chk Engine Light Issue - Seeking Advise
03-23-2024, 10:14 PM
#1
Newbie
Thread Starter
Chk Engine Light Issue - Seeking Advise
Hello fellow MBWorld members,
I am reaching out to the community for advice and support regarding a frustrating issue with my Mercedes. For the past 8 months, I've been dealing with a persistent Check Engine Light that has yet to be resolved despite multiple visits to two different dealerships. The dealerships have determined that the issue is a software problem, but they have been unable to provide a fix due to its complexity and the need for a software update to link with multiple components.
Feeling unsafe and inconvenienced, I have made several inquiries about the status of the fix and even requested a repurchase under the NJ Lemon Law, but my request was denied. In an effort to escalate the issue, I have sent a registered letter to Mercedes USA and am now working with a lawyer to appeal the decision.
My question to the community is whether anyone else has faced similar issues with Mercedes being unable to correct a serious defect and how they have dealt with it. Any advice or suggestions on how to proceed would be greatly appreciated.
Thank you in advance for your help and support
I am reaching out to the community for advice and support regarding a frustrating issue with my Mercedes. For the past 8 months, I've been dealing with a persistent Check Engine Light that has yet to be resolved despite multiple visits to two different dealerships. The dealerships have determined that the issue is a software problem, but they have been unable to provide a fix due to its complexity and the need for a software update to link with multiple components.
Feeling unsafe and inconvenienced, I have made several inquiries about the status of the fix and even requested a repurchase under the NJ Lemon Law, but my request was denied. In an effort to escalate the issue, I have sent a registered letter to Mercedes USA and am now working with a lawyer to appeal the decision.
My question to the community is whether anyone else has faced similar issues with Mercedes being unable to correct a serious defect and how they have dealt with it. Any advice or suggestions on how to proceed would be greatly appreciated.
Thank you in advance for your help and support
Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
