GLC63s, GLC63, GLC43 AMG SUV and Coupe (X253, C253) 2015 - Present

Where do people go to talk about dealerships ?

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Old Sep 13, 2018 | 10:14 AM
  #1  
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2015 Porsche 911 GTS
Where do people go to talk about dealerships ?

Hi

I'm having a problem with my dealership related to my original purchase and was looking to get some advice. Looked through the forums but can't find one that's appropriate - maybe there isn't one ?

Thanks !
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Old Sep 13, 2018 | 01:25 PM
  #2  
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what is the problem? do you have the car yet?
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Old Sep 13, 2018 | 03:34 PM
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2015 Porsche 911 GTS
Originally Posted by viper3ez
what is the problem? do you have the car yet?
Have the new car. There were some minor issues with pickup that I'm ok with (now). Without getting into the details (so I don't out myself), there issues with a trade-in that I'm still dealing with and I'm running out of patience.

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Old Sep 13, 2018 | 03:56 PM
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GLC63 2019
I have to trade in mine soon, do you mind sharing your experience?
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Old Sep 13, 2018 | 04:39 PM
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Originally Posted by RO63
I have to trade in mine soon, do you mind sharing your experience?
The trade-in was done via a separate transaction - the amount wasn't deducted from the cost of the new car. We completed the first transaction very quickly - the one where I gave them money. The second transaction - where they pay me for my used car - started quickly (they took the car immediately)... but payment hasn't happened and it's been more than a month.

The 4 trade-ins I've done before (the other cars were all leases) were incredibly easy. This is the first one where the trade-in was done after the sale.
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Old Sep 13, 2018 | 05:08 PM
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Why wasn’t the car traded in at the time of purchase?
I just bought my wife a 18 GLC43 we traded in her car and my car.
My car was home in the garage however the dealership knows how I take care of my cars.
We made the deal I added a couple of bucks
and they delivered the new MB and took both my trades.
Two weeks later I received my title to the MB
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Old Sep 13, 2018 | 06:20 PM
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Originally Posted by Joe biker
Why wasn’t the car traded in at the time of purchase?
I just bought my wife a 18 GLC43 we traded in her car and my car.
My car was home in the garage however the dealership knows how I take care of my cars.
We made the deal I added a couple of bucks
and they delivered the new MB and took both my trades.
Two weeks later I received my title to the MB
The dealer was in a rush to do the sale (to get it in before the end of a month) and it didn't matter that much to me, so I did the purchase to help them out and then went to the dealership in person to finalize the sale of my used car so they could see it in person and we could do the paperwork.

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Old Sep 13, 2018 | 06:52 PM
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Originally Posted by psychlox
The dealer was in a rush to do the sale (to get it in before the end of a month) and it didn't matter that much to me, so I did the purchase to help them out and then went to the dealership in person to finalize the sale of my used car so they could see it in person and we could do the paperwork.
First a car dealer isn’t your friend when your buying a car.
Any the only way your helping them is to get fat.!!!
They work of commission so they will try to squeeze every penny from you!!!
Look around the dealership where do you think they got the money for it .
Dealers pray on people who don’t know how to buy a car!!! $$$$$$$
I know I retired from the car dealership scene I worked for them for over 40 yrs.
The game is the same at every one and if you think different you are the customer they are looking for.
My last deal I gave them less than half of what they wanted to make the deal.
You have to be prepared to walk away to get a better deal !!
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Old Sep 13, 2018 | 09:19 PM
  #9  
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Originally Posted by Joe biker


First a car dealer isn’t your friend when your buying a car.
Any the only way your helping them is to get fat.!!!
They work of commission so they will try to squeeze every penny from you!!!
Look around the dealership where do you think they got the money for it .
Dealers pray on people who don’t know how to buy a car!!! $$$$$$$
I know I retired from the car dealership scene I worked for them for over 40 yrs.
The game is the same at every one and if you think different you are the customer they are looking for.
My last deal I gave them less than half of what they wanted to make the deal.
You have to be prepared to walk away to get a better deal !!
Thanks, but this is not actually my first rodeo ;-)
I was trying to be a nice guy and help them out - didn't make a difference to me when I got the car, and my wife liked the build they had which was somewhat rare.
I've purchased two Porsches from the same sales guy and while we both know I'm there to spend as little as possible and that he's there to make as much as possible, we do business on friendly terms without trying to f**k each other.
In this case, either I made the mistake of assuming we'd all be playing fair or I made the mistake of assuming they are competent. Not sure which one.
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Old Sep 13, 2018 | 09:25 PM
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GLC63
i' will add top that. it does not matter how much in a hurry they are, they can process your trade-in. in fact, their being in a hurry should work out for you, although i only close deals on my time.

I have traded cars by sending just pictures before driving them halfway across the country to pick up the new car and never had issues. on the day you buy your car, you hand them title and keys and take new cars.

now that my unsolicited lecture is over, I would say address it publicly if private channels are not working. I am a strong believer in time value of money. If you won't let me hold onto yours interest-free, you cannot hoild mine interest-free.
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Old Sep 14, 2018 | 12:36 AM
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Originally Posted by psychlox
The trade-in was done via a separate transaction - the amount wasn't deducted from the cost of the new car. We completed the first transaction very quickly - the one where I gave them money. The second transaction - where they pay me for my used car - started quickly (they took the car immediately)... but payment hasn't happened and it's been more than a month.

The 4 trade-ins I've done before (the other cars were all leases) were incredibly easy. This is the first one where the trade-in was done after the sale.
After 3 business days I would be getting much more aggressive. After a week I would be demanding to sort it out directly with the GM. After 30 days I would have already acquired legal representation and would have sent the 1st demand letter prior to filing civil suit in addition to contacting state AG office to determine if any criminal law had been violated.



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Old Sep 14, 2018 | 09:20 PM
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Looks like my situation has been cleared up. The general manager of the dealership called me this afternoon. He saw the emails going back and forth and jumped in. Thanks for all the advice everyone !
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Old Sep 15, 2018 | 07:45 PM
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Originally Posted by psychlox
Looks like my situation has been cleared up. The general manager of the dealership called me this afternoon. He saw the emails going back and forth and jumped in. Thanks for all the advice everyone !

I hope he went above and beyond to make things right with you. 30 days is absolutely unacceptable and potentially left his business exposed to both civil and criminal penalties.
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Old Sep 16, 2018 | 10:45 AM
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Originally Posted by Mr. J
I hope he went above and beyond to make things right with you. 30 days is absolutely unacceptable and potentially left his business exposed to both civil and criminal penalties.
He did. I think it was a combination of junior people and slightly territorial people under him, but fortunately he stepped in. Wish he would've stepped in sooner I guess, but it's over.
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Old Sep 18, 2018 | 04:18 PM
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thats a weird situation.. I take a trade in sometimes and give a loaner if the car isnt there for a few days if need be...

Glad their GM did the right thing
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