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Tyre drama, MB dealer denies damage is caused by them

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Old Oct 25, 2021 | 07:22 PM
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Angry Tyre drama, MB dealer denies damage is caused by them

Hi folks, I went to a tyre shop last week to swap on winter tyre but the technicians found a whole on the side wall of one tyre (see photo)..

The technicians told me that this must come from the last swap which is some time in June this year, when I swapped them off.

So I called the shop who did the first swap, which happens to be an official Mercedes Benz dealer some where in BC Canada.

The manager said this damage looks like a result of an impact (hitting a pothole) especially seeing as it appears to have a bulge in the sidewall, which I found it hard to believe, as for tyre conditions like that, I shouldn't be able to drive to the shop for a tyre swap without noticing tyre pressure change. Not to mention that they didn't tell me about this damage when they took it off from the vehicle which I think they should if the damage was already there.

Anyone got some opinions / argue point can share? any input will be welcomed.

Cheers



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Old Oct 25, 2021 | 08:33 PM
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That's going to be hard to prove either way. I would agree with the pothole theory, but also agree that you would've seen a dramatic drop in air pressure and the car would have told you. I don't think you'll be able to blame it on the removal of the tire though. Try to see what you can get out of the shop (perhaps just a free install), but you'll probably be paying for the tire yourself...
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Old Oct 26, 2021 | 09:47 AM
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This happened to my tire (e63) after hitting a pothole. I did not lose tire pressure (though I didnt drive very far before stopping).


Last edited by gooter80; Oct 26, 2021 at 10:46 AM.
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Old Oct 26, 2021 | 09:48 AM
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I did lose pressure in this one, though

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Old Oct 26, 2021 | 02:42 PM
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I have had sidewall damage on 4 different tires at 4 different times, just part of low-profile tires and rough streets plus I run my PSI low for traction.

All 4 were warranted by TireRack, which is why I purchase all my tires from them. Icing on the cake is that PS4S seem to get sidewall damage right about when the tread is gone which is just kind of awesome.
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Old Nov 16, 2021 | 05:33 AM
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Originally Posted by ParadigmDawg
I have had sidewall damage on 4 different tires at 4 different times, just part of low-profile tires and rough streets plus I run my PSI low for traction.

All 4 were warranted by TireRack, which is why I purchase all my tires from them. Icing on the cake is that PS4S seem to get sidewall damage right about when the tread is gone which is just kind of awesome.
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Old Nov 16, 2021 | 07:16 AM
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