J D Powers Survey Callback
09-14-2019, 08:29 AM
#1
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Thread Starter
J D Powers Survey Callback
At some point in the recent past I was asked to complete JD Powers survey regarding the purchase of my 2020 GLE. At some point in the survey I commented on my experience with voice response system in the vehicle. I was contacted by JD Powers yesterday again. Mercedes has asked them to followup with me on this. They feel that it will take 20 minutes and we have a time set for next week.
My only problem is that I have the system turned off because you can not be in my vehicle and use the word "Mercedes" in normal conversation without the system initiating and asking what it can do for me. The word "Hey" as in "Hey Mercedes" is not needed. So I turned it off and just use the control on the steering wheel to activate it. Not a big deal.
I have no idea what we can talk about for 20 minutes on this issue!!!
Has anyone else been involved in these follow ups? I have responded to their surveys on numerous other vehicles but this is the first time I actually was contacted afterwards.
My only problem is that I have the system turned off because you can not be in my vehicle and use the word "Mercedes" in normal conversation without the system initiating and asking what it can do for me. The word "Hey" as in "Hey Mercedes" is not needed. So I turned it off and just use the control on the steering wheel to activate it. Not a big deal.
I have no idea what we can talk about for 20 minutes on this issue!!!
Has anyone else been involved in these follow ups? I have responded to their surveys on numerous other vehicles but this is the first time I actually was contacted afterwards.
09-14-2019, 07:59 PM
#2
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20 GLE on order, 17 GLC 300 4M, Ducati 1299R
At some point in the recent past I was asked to complete JD Powers survey regarding the purchase of my 2020 GLE. At some point in the survey I commented on my experience with voice response system in the vehicle. I was contacted by JD Powers yesterday again. Mercedes has asked them to followup with me on this. They feel that it will take 20 minutes and we have a time set for next week.
My only problem is that I have the system turned off because you can not be in my vehicle and use the word "Mercedes" in normal conversation without the system initiating and asking what it can do for me. The word "Hey" as in "Hey Mercedes" is not needed. So I turned it off and just use the control on the steering wheel to activate it. Not a big deal.
I have no idea what we can talk about for 20 minutes on this issue!!!
Has anyone else been involved in these follow ups? I have responded to their surveys on numerous other vehicles but this is the first time I actually was contacted afterwards.
My only problem is that I have the system turned off because you can not be in my vehicle and use the word "Mercedes" in normal conversation without the system initiating and asking what it can do for me. The word "Hey" as in "Hey Mercedes" is not needed. So I turned it off and just use the control on the steering wheel to activate it. Not a big deal.
I have no idea what we can talk about for 20 minutes on this issue!!!
Has anyone else been involved in these follow ups? I have responded to their surveys on numerous other vehicles but this is the first time I actually was contacted afterwards.
09-15-2019, 09:39 AM
#3
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Thread Starter
The following users liked this post:
jsa1983 (09-15-2019)
