AMMBGLE

Hello All
Today the right side of infotainment system went dark and only speedometer stayed on. After about four hours and vehicle shut off the infotainment system started working again. Anyone had this issue occur? Vehicle also makes whistling noise from drivers side mirror when driving on highway and was advised Mercedes is working on fix. I was going to bring vehicle in to fix infotainment system but being that it’s working properly I don’t feel like wasting time in service. Will wait if problem reoccurs cause they always seem to want to recreate issue anyway. Vehicle only few months old and shouldn’t have these issues. Vehicle is 2020 GLE 350.

nacholaw

Wife’s car had the same problem. Brought it in, and was told they needed to order a new hard drive and that it comes directly from Germany. So we brought the car home, until the part arrives.

AMMBGLE

Did your infotainment system go dark permanently or did it start working again cause mine works now.

nacholaw

Just temporary. As a matter of fact, it was even working when I took it to the dealership, and had to explain step by step the issue.

AMMBGLE

Thank you for info.

places

Loving the tech.

Ron.s

‘If it happens again take a video with your phone to simplify the warranty claim.

AMMBGLE

Thank you for the advise.

dylanando

did you end up anywhere with this? Rather annoying that we’ve actually lost features, I would also love the store that everyone else seems to have.

In the Mercedes me and app section I have 3 icons, Mercedes me, services and browser.

mercedes me and services just brings up a QR code, I scan it and takes me to Mercedes website and does nothing?

seems Australia got a very bare bones mbux.

shanelord

Not yet - I have another service appointment coming up and I'll raise it with them then. Losing navigation in the HUD and driver screen is my biggest issue - driving last weekend on a long trip it was really frustrating.

petee1997

Is your vehicle a recent build?

shanelord

It’s a 2019 model. Up until the recent firmware update from the dealer I had these capabilities.

darlop

My GLS shows apilevel/ntg6/077

Build date of July 2020. There is no "fup" number. I assume this is the latest version.

bluepane

I don't see MBUX version ntg6/077 before.
What I know is FU2 is ntg6_fu2/063 and FU3 is ntg6/080.
So, I am not sure ntg/077 version is FU 2.5 or not.

And my 2019/05 V167 GLE 300d (Taiwan version, build with FU1) with upgrade from FU2 to latest FU3 ntg6/080.
MBUX System does not show anything new on my car now.

Lucky 777

This happened to me one time. I carry a flashlight and a small metric tool kit in the spare tire well so I can disconnect the negative terminal of the battery. That fixed it but it's pretty sad that I feel compelled to carry a tool kit in an overpriced luxury car!

darlop

My whole system crashed and restarted while I was typing an address yesterday. I think these things are running Windows95. Add cars to the long list of things we now have to constantly reboot...

Cbc200

I had an issue last month where my car wouldn’t start, brake lights stuck on even when locked and various error messages on the screen - I believe at least one other person had this issue on here.

I disconnected the battery and it fixed it.

Yesterday my dealer installed a new control module to hopefully stop it happening again - everything was reset to factory so had to set it up again.

I am now on the version mentioned above.

I’ve noticed a few changes, main one being the climate control screen has changed - I also have the store.

Not really noticed anything else yet.

nacholaw

I have. But I'm in the US so we don't get the same cool features as you all.

darlop

What's different. Can you take a pic?

Cbc200

No problem.

darlop

Mine looks exactly like that. I have some sort of in-between FUP 2.5 version. Now I'm curious how the old screen looked different.

jurijvi

I have ngt6/080 on my GLE. Android auto is still cropped but at least I can use the trackpad to navigate It.
Other than that, I didn't see any visible change.

Suqicake

My GLE450 is January 2020 build.
MBUX apilevel/ngt6/080
Driving close 2 months.
Encountered black screen on the driver side while driving.
Next morning it goes back to normal.
Seem there are still bugs even on the latest firmware.

maalox

Does anyone in the US with a GLE450 have version 080? I think the ones who posted about having that version are all international.

If so, has anyone had their dealer upgrade their version from 063 to 080, or did it come with 080 from the factory?

I'm asking because my car is at the dealer right now and I'm getting it back tomorrow morning, and I'd like them to update my software too if it doesn't take long.

Suqicake

i was told here the downtime about 4-5 hours for software update.