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Old May 18, 2020 | 08:55 PM
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2020 GLE 350
Passenger Headrest
My car is a 2020 GLE 350 and I can not figure out how to lower the headrest on the passenger side. My car doesn't have a powered headrest for the passenger side and I only see a button on the side of the headrest but that just moves it forwards.

Can someone share how to move the lower the passenger headrest?
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Old May 18, 2020 | 09:03 PM
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look at the bottom of the poles where they meet the seat. on one of the poles, there is a latch at the base where you can push in (and keep pushed in) while you push down the headrest.
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Old May 18, 2020 | 10:03 PM
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2020 GLE 350
Originally Posted by rominl
look at the bottom of the poles where they meet the seat. on one of the poles, there is a latch at the base where you can push in (and keep pushed in) while you push down the headrest.
I did but there is no latch at all. There is on the rear seats but not on the passenger side.
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Old May 19, 2020 | 12:08 AM
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2020 GLE
Originally Posted by aku181
I did but there is no latch at all. There is on the rear seats but not on the passenger side.
Do you have a picture of the two poles where it enters the seat?
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Old May 19, 2020 | 08:28 AM
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Originally Posted by aku181
My car is a 2020 GLE 350 and I can not figure out how to lower the headrest on the passenger side. My car doesn't have a powered headrest for the passenger side and I only see a button on the side of the headrest but that just moves it forwards.

Can someone share how to move the lower the passenger headrest?
If you don’t have the latch then you have the version with electric up and down. The upper button on the passenger side for seats....push down and then set the memory for the passenger side. I found ours kept resetting up until I memorized it in the down setting.
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Old May 19, 2020 | 09:17 PM
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2020 GLE 350



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Old May 19, 2020 | 09:18 PM
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2020 GLE 350
Originally Posted by tinman831
Do you have a picture of the two poles where it enters the seat?
I attached the pictures.
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Old May 19, 2020 | 09:19 PM
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2024 GMC Canyon Denali..... 2018 Audi SQ5
You don’t have the power headrests but that looks like a release button on the side of the headrest itself. Mine with power doesn’t have that....
Edit: I never noticed but that button lets the headrest move back and forth. Sorry I am no help.
Last edited by Ron.s; May 19, 2020 at 09:26 PM.
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Old May 19, 2020 | 09:20 PM
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2020 GLE 350
Originally Posted by Ron.s
If you don’t have the latch then you have the version with electric up and down. The upper button on the passenger side for seats....push down and then set the memory for the passenger side. I found ours kept resetting up until I memorized it in the down setting.
I posted a picture of the passenger controls and I cannot move the seat lever down. I do not have memory seats for the passenger
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Old May 20, 2020 | 01:43 AM
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on the seat control, just to exhaust possibilities, have you tried adjusting the "seat back" shape/button downward? or it only goes forward/backward?

my passenger seat looks diff, i have the latch for the headrest just like the rear seats, so i am wondering what's different. mine is the AMG sports seats and it doesn't have ventilated seat option, not sure if that makes any difference
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Old May 20, 2020 | 10:29 AM
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2020 GLE 450; 2023 BMW M2 Coupe
Headrest
Originally Posted by aku181
I posted a picture of the passenger controls and I cannot move the seat lever down. I do not have memory seats for the passenger
Guess you need to inquire with the dealer. Send an inquiry to the service department.
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Old May 20, 2020 | 08:31 PM
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2020 GLE 350
I contacted the dealer they will replace either the seat or door controls when I go in.

Thank you for all your help.

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