Headlight cracked
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Joined: Feb 2016
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From: UK
2020 GLE 350d AMG Line Prem+
Headlight cracked
Hi,
Does anyone know if the plastic cover for the front headlights can be replaced or does the while multibeam unit need replacing.
My neighbour backed into me and has cracked the left side headlight.
Thanks.
Does anyone know if the plastic cover for the front headlights can be replaced or does the while multibeam unit need replacing.
My neighbour backed into me and has cracked the left side headlight.
Thanks.
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From: Lake Oswego, OR
2020 GLE 450; 2023 BMW M2 Coupe
Cracked headlight cover
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Joined: Feb 2016
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From: UK
2020 GLE 350d AMG Line Prem+
I can imagine they’re not cheap - I do have the Intelligent Light System (Multibeam) and have seen a used pair on eBay for £2500 😳
I will be going through insurance anyway as the bumper and front wing has been pushed out of line, I was just curious more than anything.
The light with the crack has now got lots of condensation in it as we’ve had a lot of rain and must have got wet - it still works on low beam only, but the indicator no longer works, neither do the DRL’s.
The other side which looks unaffected and is dry doesn’t work at all part from the indicator and DRL’s which is strange.
I’m thinking maybe a fuse has gone or some wiring has been damaged.
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Joined: Jan 2020
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From: Fredericksburg, VA
2020 Mercedes GLE350 4Matic; 2023 Tesla Model Y
On a modern cars, I'm not aware of any designs where you can just replace the headlight assembly lens...you have to replace the whole headlight assembly. Moreover, you usually have to remove the front bumper cover at a minimum, and often more just to be able to remove the headlight assembly. So the part is expensive, and the so is the labor...can easily run $1500-$2000 to replace..on a Honda. You'll be paying Mercedes prices.
Last edited by TexAg91; Feb 8, 2021 at 08:27 AM.
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2012 E350, 2020 GLS450
Had my headlamp replaced under warranty on my GLS for some defect issue inside the lense, and I believe it came out to upwards of $3000 just for the part alone for the single headlamp. Hopefully you will not be paying for this..
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'21 AMG53 wDPP & ARC, 19 GLC300 - Former-03 C240,2 ML BlueTecs,20 GLE450 E-ABC,15 Cayenne D,17 Macan
@Cbc200 I would consider turning it over to my insurance. There might be hidden damage, or associated repairs needed. Those headlights can take a pretty good whack before they break, and the damage may not be confined to the lens.
Your neighbor probably would prefer not to have this appear on his insurance record, but you/he/she want to insure that the job is done right.
You might be surprised at how big a can of worms is opened. Or you could be lucky.
Your neighbor probably would prefer not to have this appear on his insurance record, but you/he/she want to insure that the job is done right.
You might be surprised at how big a can of worms is opened. Or you could be lucky.
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Thread Starter
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Joined: Feb 2016
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From: UK
2020 GLE 350d AMG Line Prem+
@Cbc200 I would consider turning it over to my insurance. There might be hidden damage, or associated repairs needed. Those headlights can take a pretty good whack before they break, and the damage may not be confined to the lens.
Your neighbor probably would prefer not to have this appear on his insurance record, but you/he/she want to insure that the job is done right.
You might be surprised at how big a can of worms is opened. Or you could be lucky.
Your neighbor probably would prefer not to have this appear on his insurance record, but you/he/she want to insure that the job is done right.
You might be surprised at how big a can of worms is opened. Or you could be lucky.
The bumper has been pushed over too as you can see it’s out of alignment, so definitely want them to take a look at it.
After I called the insurance my neighbour came round and said she would prefer to pay rather that go through insurance - she change her mind after I told her the rough cost of a new headlight 😂
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Thread Starter
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From: UK
2020 GLE 350d AMG Line Prem+
The car has been in the workshop for 5 weeks now.
They were waiting for a headlight to be delivered which took 4 weeks and now they are having trouble coding it - they thought it was a control module issue but its had 2 new ones so that’s been ruled out.
Apparently there is a QR code on the headlight which they scan but it’s not working so have now raised a TIPS case with Germany.
The dealer can’t give me a time scale - does anyone have any idea how long a TIPS case usually takes to be resolved?
Thanks.
They were waiting for a headlight to be delivered which took 4 weeks and now they are having trouble coding it - they thought it was a control module issue but its had 2 new ones so that’s been ruled out.
Apparently there is a QR code on the headlight which they scan but it’s not working so have now raised a TIPS case with Germany.
The dealer can’t give me a time scale - does anyone have any idea how long a TIPS case usually takes to be resolved?
Thanks.
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From: Atlanta
2022 Mercedes EQS 580
This could be expensive. On my W213 I had an incident where someone swiped the front of the car in a parking lot. Replace the bumper and one headlight, plus some of the Drivepilot sensors in the bumper. Ended up costing about $15k.
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From: UK
2020 GLE 350d AMG Line Prem+
I expect the bill for this will be something similar - as far as I’m aware the only things being replaced are the headlight and control module.
My car rental bill is already £11k - I’m glad it’s the other party’s insurance that’s paying!
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From: Fredericksburg, VA
2020 Mercedes GLE350 4Matic; 2023 Tesla Model Y
Holy crap, what are you renting?
Thread Starter
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Joined: Feb 2016
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From: UK
2020 GLE 350d AMG Line Prem+
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From: Fredericksburg, VA
2020 Mercedes GLE350 4Matic; 2023 Tesla Model Y
Thread Starter
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Joined: Feb 2016
Posts: 181
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From: UK
2020 GLE 350d AMG Line Prem+
Think I might start renting cars out to insurance companies! 😂
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From: Colorado
'21 AMG53 wDPP & ARC, 19 GLC300 - Former-03 C240,2 ML BlueTecs,20 GLE450 E-ABC,15 Cayenne D,17 Macan
Hopefully that's true. The usual sequence is that the "insured" is "made whole" by their own insurance company, then, later, the company Subrogates (files a claim) against the other. Hopefully they prevail, but they have a fund to cover failed Subrogation's.
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From: UK
2020 GLE 350d AMG Line Prem+
As long as it’s not me paying I’m happy!
Thread Starter
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From: UK
2020 GLE 350d AMG Line Prem+
Rentals aren’t normally that expensive here, it seems the insurance company have hiked up the price just because they can.
I was looking at their price guide and for something like a Bentley they charge £1500 per day 😳
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2020 GLE 450; 2023 BMW M2 Coupe
Insurance rental
I don't follow why the insurance company would hike the price if they're the ones paying? Seems like the rental agency they are sourcing from would be doing the pricing, and insurance would try to get the lowest rate.
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2020 GLE 350d AMG Line Prem+
As far as I understand it, my insurance have appointed an accident management company to deal with everything, they also provide the hire car to me from their fleet.
The accident management company then bill the other persons insurance, not my insurance.
I believe they only do this when it’s a non-fault claim.
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2020 GLE 350d AMG Line Prem+
Finally received my car back from the dealer today.
I was told that a technician had been out in the car to test the lights were working as they should - not quite sure how in the daylight.
I’ve been out tonight to test them and they are working, sort of.
When a car approaches or is in front, the lights do form a black box around the car but it isn’t in the right place, it is a little too far left.
It’s as though the camera and the lights are not calibrated together properly.
I believe the lights are adjusted with the white adjusters so will have to give that a go tomorrow - I had to adjust them on my W205 a while back due to the same issue.
I was told that a technician had been out in the car to test the lights were working as they should - not quite sure how in the daylight.
I’ve been out tonight to test them and they are working, sort of.
When a car approaches or is in front, the lights do form a black box around the car but it isn’t in the right place, it is a little too far left.
It’s as though the camera and the lights are not calibrated together properly.
I believe the lights are adjusted with the white adjusters so will have to give that a go tomorrow - I had to adjust them on my W205 a while back due to the same issue.
