Ordering Process GLE350
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Newbie
Joined: Mar 2021
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Acura MDX
Ordering Process GLE350
I just ordered 2021 GLE350, Dealer charged my card for $1000 deposit, he has not given me any order number or papers, he says once they start building in 3 months, i will get details. Is this normal, what experience do you have?
Super Member
Joined: Sep 2013
Posts: 827
Likes: 202
From: Florida (727)
It varies from dealership to dealership. When I ordered my GLE 350 back in October 2020, I did not give a deposit. We build the car and the dealership gave me a copy of my build sheet and was told the last date I can make changes to the build and the ETA for delivery. My GLE was delayed about 2.5 months. Whenever I wanted an update I would text my sales guy and he would try to provide an update. Towards the end, the factory nor the dealership could provide an update and they told me it could be anytime between 2 week to 4 months, so I complained to national. They gave me a 3 year maintenance plan and my GLE was delivered about 1.5 weeks after contacting national.
Member
Joined: Jun 2020
Posts: 157
Likes: 42
From: Oro Valley (Tucson Area) AZ
2021 53 AMG SUV, 2021 GMC Denali, 2015 Bentley Speed convertable
It varies from dealership to dealership. When I ordered my GLE 350 back in October 2020, I did not give a deposit. We build the car and the dealership gave me a copy of my build sheet and was told the last date I can make changes to the build and the ETA for delivery. My GLE was delayed about 2.5 months. Whenever I wanted an update I would text my sales guy and he would try to provide an update. Towards the end, the factory nor the dealership could provide an update and they told me it could be anytime between 2 week to 4 months, so I complained to national. They gave me a 3 year maintenance plan and my GLE was delivered about 1.5 weeks after contacting national.
Thanks,
Super Member
Joined: Sep 2013
Posts: 827
Likes: 202
From: Florida (727)
I googled Mercedes Benz USA customer support when I did my complaint and I "chatted" with the customer support chat. The emails I found were:
christian.treiber@mbusa.com
mercedes_benz@mailac.custhelp.com
customer-advocacy.usa@cac.mercedes-benz.com
They are definitely not the best when it comes to customer support and when I went through it, it seemed like the "executive referral manager" was more worried about letting me know that the call may be recorded. Also, they kind of had an attitude as well and it seemed like they did not care too much.
Also, the first email I believe is the VP of customer support for MBUSA. He will most likely not respond but will probably forward it to where it needs to go to get a response.
christian.treiber@mbusa.com
mercedes_benz@mailac.custhelp.com
customer-advocacy.usa@cac.mercedes-benz.com
They are definitely not the best when it comes to customer support and when I went through it, it seemed like the "executive referral manager" was more worried about letting me know that the call may be recorded. Also, they kind of had an attitude as well and it seemed like they did not care too much.
Also, the first email I believe is the VP of customer support for MBUSA. He will most likely not respond but will probably forward it to where it needs to go to get a response.
Member
Joined: Jun 2020
Posts: 157
Likes: 42
From: Oro Valley (Tucson Area) AZ
2021 53 AMG SUV, 2021 GMC Denali, 2015 Bentley Speed convertable
I googled Mercedes Benz USA customer support when I did my complaint and I "chatted" with the customer support chat. The emails I found were:
christian.treiber@mbusa.com
mercedes_benz@mailac.custhelp.com
customer-advocacy.usa@cac.mercedes-benz.com
They are definitely not the best when it comes to customer support and when I went through it, it seemed like the "executive referral manager" was more worried about letting me know that the call may be recorded. Also, they kind of had an attitude as well and it seemed like they did not care too much.
Also, the first email I believe is the VP of customer support for MBUSA. He will most likely not respond but will probably forward it to where it needs to go to get a response.
christian.treiber@mbusa.com
mercedes_benz@mailac.custhelp.com
customer-advocacy.usa@cac.mercedes-benz.com
They are definitely not the best when it comes to customer support and when I went through it, it seemed like the "executive referral manager" was more worried about letting me know that the call may be recorded. Also, they kind of had an attitude as well and it seemed like they did not care too much.
Also, the first email I believe is the VP of customer support for MBUSA. He will most likely not respond but will probably forward it to where it needs to go to get a response.
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Joined: Oct 2009
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From: Colorado
'21 AMG53 wDPP & ARC, 19 GLC300 - Former-03 C240,2 ML BlueTecs,20 GLE450 E-ABC,15 Cayenne D,17 Macan
