As said above, this is something that the dealer has to do, because of the required proof of ownership. Can't just add anybody to a car if it's not yours. If your dealership doesn't know what to do then they are simply incompetent. Find a dealership that knows what they are doing. It's not an MBUSA thing. I'm pretty sure you can appreciate that somebody can't just remove you from your car and add themselves simply by having the VIN of the car, otherwise any thieve could do that. If you bought the car from a dealership, they should have done all this when you took delivery.
Last edited by superswiss; Jun 15, 2023 at 04:37 PM.