Reset Internet certificate of the head unit
Thread Starter
Newbie
Joined: Jul 2018
Posts: 8
Likes: 0
From: Queens, NY
GLE 350 2020
Reset Internet certificate of the head unit
I have been going back and forth to the dealer with connection issues on my GLE 350 2020. The Mercedes Me app, Weather and other apps are not on the MBUX, No Live Traffic, Map update over the air,, Hey Mercedes is displaying, "Online Service Currently Unavailable", and cannot send address to MBUX from the Mercedes Me Connect app. Mercedes advice me to take the car to the dealer so they can, "reset Internet certificate of the head unit and take the head unit again into operation". Do anyone knows the steps in Xentry to reset Internet certificate of the head unit? perhaps I can take the instructions to the dealer as I lost confidence in their ability to fix this issue on their own.
MBWorld Fanatic!
Joined: Oct 2009
Posts: 7,018
Likes: 2,199
From: Colorado
'21 AMG53 wDPP & ARC, 19 GLC300 - Former-03 C240,2 ML BlueTecs,20 GLE450 E-ABC,15 Cayenne D,17 Macan
I have been going back and forth to the dealer with connection issues on my GLE 350 2020. The Mercedes Me app, Weather and other apps are not on the MBUX, No Live Traffic, Map update over the air,, Hey Mercedes is displaying, "Online Service Currently Unavailable", and cannot send address to MBUX from the Mercedes Me Connect app. Mercedes advice me to take the car to the dealer so they can, "reset Internet certificate of the head unit and take the head unit again into operation". Do anyone knows the steps in Xentry to reset Internet certificate of the head unit? perhaps I can take the instructions to the dealer as I lost confidence in their ability to fix this issue on their own.
They seem to happening about the same time as the Google Places icon is showing in the screen.
I was able to fix my (Android) app connectivity by uninstalling and reinstalling it. It seems to have changed twice in the last week and I have had to sign in two or three times.
Now I can again find my car and send destinations.
I think I'd wait a couple of weeks or so because it seems like things are in flux. The diagnoses and solutions may be different then. Just sayin.
Senior Member
Joined: Mar 2003
Posts: 253
Likes: 5
From: West Palm Beach, Florida
GLE53 Coupe
this same happen to me , where i posted:
"Online map update error, from mercedes me website"
update on the issue:
took to dealer.
1. they found new update for the MBUX, update the MBUX Hermes. and then perform a reset on the head unit.
now i have live traffice.
2. now i can login to the Website Mercedes Me and able to download the map update.
"Online map update error, from mercedes me website"
update on the issue:
took to dealer.
1. they found new update for the MBUX, update the MBUX Hermes. and then perform a reset on the head unit.
now i have live traffice.
2. now i can login to the Website Mercedes Me and able to download the map update.
Member
Joined: Jul 2013
Posts: 87
Likes: 19
From: New Zealand
Formally: 2002 ML 270cdi, 2012 GL 350 cdi. Current: 2020 GLS 400d & 2024 AMG A35
I have been going back and forth to the dealer with connection issues on my GLE 350 2020. The Mercedes Me app, Weather and other apps are not on the MBUX, No Live Traffic, Map update over the air,, Hey Mercedes is displaying, "Online Service Currently Unavailable", and cannot send address to MBUX from the Mercedes Me Connect app. Mercedes advice me to take the car to the dealer so they can, "reset Internet certificate of the head unit and take the head unit again into operation". Do anyone knows the steps in Xentry to reset Internet certificate of the head unit? perhaps I can take the instructions to the dealer as I lost confidence in their ability to fix this issue on their own.
Member
Joined: Jul 2013
Posts: 87
Likes: 19
From: New Zealand
Formally: 2002 ML 270cdi, 2012 GL 350 cdi. Current: 2020 GLS 400d & 2024 AMG A35
I have been going back and forth to the dealer with connection issues on my GLE 350 2020. The Mercedes Me app, Weather and other apps are not on the MBUX, No Live Traffic, Map update over the air,, Hey Mercedes is displaying, "Online Service Currently Unavailable", and cannot send address to MBUX from the Mercedes Me Connect app. Mercedes advice me to take the car to the dealer so they can, "reset Internet certificate of the head unit and take the head unit again into operation". Do anyone knows the steps in Xentry to reset Internet certificate of the head unit? perhaps I can take the instructions to the dealer as I lost confidence in their ability to fix this issue on their own.
