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GLE Class (V167) Produced 2020 to present

Service A Calls For Spark Plug Change?

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Old May 19, 2024 | 09:00 PM
  #26  
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2020 GLE 350 4Matic, 2016 E350
Blue, since these are DI engines. Does Mercedes do a cleaning service on the intakes on the head to clean up carbon build up on the Valve stems and intake channels?
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Old May 19, 2024 | 10:54 PM
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2021 GLE 450
I'm the original poster.

I own the car. I don't lease.

Advisor showed me a printout at 3 years what should be done in terms on a service A which included spark plugs from the service code the car provided.

He said the service B next spring will call for transmission fluid change at a cost of $1300.00 plus the cost of the B service of $1100.00. If I prepay it and the service code shows this item, there is no extra charge because I prepaid it. Cost for an A and a B service is $1799.00.

Looked for a list showing what's done at different years and mileage and found nothing. Nothing in owner's manual. It's all in the car's service codes. It's a way of getting you to prepay ahead of time.

Toban
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Old May 20, 2024 | 05:49 PM
  #28  
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2024 GLE 450, 2009 SLK 300
$1300 for a transmission oil change? Are these US dollars? Where are you located? Are you towing heavy loads with that vehicle on a regular basis? Those prices are exorbitant. What "code" is he reading that requires a spark plug change? Have you had a check engine light? If there is an error code stored regarding spark plugs misfiring it should be covered under the emissions warranty on the car. I would take the car to another dealer and get a second opinion.

https://www.autonationmobileservice....ance-schedule/
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Old May 20, 2024 | 06:00 PM
  #29  
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One of the problems with online forums, is that we only see the complaint but not the diagnosis.

This thread is another example. Folks are all up in arms about a spark plug change, even though they don't know why it was recommended.

But then, on the other hand some people get really upset if you ask them a question to clarify their complaint. You never know when such questions might damage their ego....

I'm glad that this thread seems to be a surviving a clarifying quesion, although there are certainly a lot of comments lambasting the diagnosis, so those folks must have secret knowledge.

Last edited by mikapen; May 20, 2024 at 06:04 PM.
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Old May 20, 2024 | 11:33 PM
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2021 GLE 450
I’m in Canada in Canadian dollars. US prices you add another 40 % for the exchange,
I only use premium gas and do nothing out of the normal operation of the car. I can’t remember the code that came up but the dealer took that and did a print off for me to see and spark plugs were on there. It was a 3 year service A but I have only 18,000 miles on it. Normal miles would be 36,000 I would think. It showed 3 year service.
Nearest other dealer is 375 miles away, I don’t have the luxury of choosing another dealer close by.

Toban

Last edited by toban; May 20, 2024 at 11:34 PM.
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Old May 21, 2024 | 01:55 PM
  #31  
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Originally Posted by toban
I’m in Canada in Canadian dollars. US prices you add another 40 % for the exchange,
I only use premium gas and do nothing out of the normal operation of the car. I can’t remember the code that came up but the dealer took that and did a print off for me to see and spark plugs were on there. It was a 3 year service A but I have only 18,000 miles on it. Normal miles would be 36,000 I would think. It showed 3 year service.
Nearest other dealer is 375 miles away, I don’t have the luxury of choosing another dealer close by.

Toban
If Canada, in my case I have a family member's 2019 E 450 coupe that also called for 3rd year spark plug service and was included in their PPM, that said, that engine was the M276, the engine in the GLE 450 is the M256.
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Old May 22, 2024 | 06:00 PM
  #32  
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I still assume we are talking normal maintenance schedule.

In the US, 4/40 PPM does not include transmission fluid changes or spark plug changes for 450 GLE, which is in line with the document I referred to in my post above. MB USA markets PPM as something that covers everything you needed for normal car ownership scenario.
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Old May 22, 2024 | 08:07 PM
  #33  
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Originally Posted by stktyz33
I still assume we are talking normal maintenance schedule.

In the US, 4/40 PPM does not include transmission fluid changes or spark plug changes for 450 GLE, which is in line with the document I referred to in my post above. MB USA markets PPM as something that covers everything you needed for normal car ownership scenario.
Plugs, brake and tranny flush were covered in our 2019 GLC's 4/48 PPM last December. See my post #19 above.

I don't think the document you posted is correct - I saw it earlier and it didn't match anything I've seen before. It's too bad that there's no definitive source online now (taking your word for it because I haven't searched recently).

But since all was covered in our PPM, it appears to be covered by Mercedes PPM. 🤔

4/48 PPM = 2A + 2B + plugs, tranny & 2 brake flushes. Plus all the rest of the stuff. Including 12 wiper blades too, I guess.

I'd ask your service department to make sure.
Things may have changed.

Last edited by mikapen; May 22, 2024 at 08:09 PM.
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Old May 22, 2024 | 08:32 PM
  #34  
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MY2024 GLE 450
What changed? We are talking about rather specific vehicle, GLE 450 (v167). The PPMs mirror maintenance schedule, so they are 4/40 and not 4/48, the current ones at least. I got the PPM in Dec 2023 and I believe it’s still the latest revision, there is no plugs or transmission oil changes for it, which is in line with the document I referred to earlier.



See the screenshot.
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Old May 22, 2024 | 08:57 PM
  #35  
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'21 AMG53 wDPP & ARC, 19 GLC300 - Former-03 C240,2 ML BlueTecs,20 GLE450 E-ABC,15 Cayenne D,17 Macan
Originally Posted by stktyz33
What changed? We are talking about rather specific vehicle, GLE 450 (v167). The PPMs mirror maintenance schedule, so they are 4/40 and not 4/48, the current ones at least. I got the PPM in Dec 2023 and I believe it’s still the latest revision, there is no plugs or transmission oil changes for it, which is in line with the document I referred to earlier.



See the screenshot.
What's that screenshot from?
The online information that I saw when we got our PPM, didn't match the contract. The contract did apply at 48 months.
I'd have to compare an actual document to see if have been changes, 2019 to present. I'll look at mine again.

As I said, I hadn't done a recent search.
So I asked a couple of AI sources and they came up with answers different from each other. (Builds confidence in the model, no?)

One thing for sure - I don't think my dealer forgot to charge me for a transmission flush and spark plugs.

We're probably both right but won't know until we compare paperwork. Four years is a long time - all prices have gone up significantly, and PPM coverage may be reduced now.

I'll try to look at my papers this weekend.
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Old May 22, 2024 | 09:07 PM
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MY2024 GLE 450
Yeah, it’s possible that v167 service schedule is different from other models. The screenshot is from my actual contract. I shared full copy (less page 1) of it earlier here: https://mbworld.org/forums/gle-class...ml#post8899456
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Old May 22, 2024 | 09:57 PM
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Go into your cars menus and see which service codes are showing. I dont have a GLE so maybe things are different but in my W204 the service reminder started popping up its due, it says Service BH. When I look what service that is it lists them, my case its service 2, service 3, service 11 and service 13. These services make perfect sense because my car just hit 150,000 miles and the Maintenance manual that came with the car shows on top of Service B the fuel filter should be replaced along with the coolant at 150K.

I have heard the service codes are the same for all models but not positive.

Heres what shows when starting the car:



I followed these directions to get into the menus. May be similar for other models, who knows.





Heres what mine looks like when I go into ASSYST PLUS menu:



Scroll down and it lists all the services due.


List of what each service is:










Last edited by TimC300; May 22, 2024 at 10:08 PM.
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Old May 23, 2024 | 04:35 AM
  #38  
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W167 2021 GLE63S, W223 2022 S580
Plugs

SA quoted last week for 2021 63
Spark plugs @ 50k for $940
Air filters @ 50k for $250
​​​​Transmission Flush @ 60k for $1240
Battery (12V) when needed for $820
Location - Coastal NC all in US $

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Old May 23, 2024 | 06:26 AM
  #39  
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Originally Posted by Sparky66
SA quoted last week for 2021 63
Spark plugs @ 50k for $940
Air filters @ 50k for $250
​​​​Transmission Flush @ 60k for $1240
Battery (12V) when needed for $820
Location - Coastal NC all in US $
JESUS what a Wallet-ectomy.

$250 to R&R 2 air filters?
$820 to R&R a battery?

That is crazy expensive to me.
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Old May 23, 2024 | 06:38 AM
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W167 2021 GLE63S, W223 2022 S580
Originally Posted by ygmn
JESUS what a Wallet-ectomy.

$250 to R&R 2 air filters?
$820 to R&R a battery?

That is crazy expensive to me.
I believe the filters are $80 ea (has two) and $300 for the battery. For the battery I know the seat has to come out as well as carpet, duct and trim pieces. So R&R appears to be $90 for the filters and $520 for the battery. The spark plugs are $150 but if the boots are needed another $100 so R&R of those appeared to be about $100 ea assuming they priced covering boot replacement
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Old May 23, 2024 | 06:47 AM
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The battery, I would have them do, just because the entire vehicle is dependent on it, computers and whatnots., But the rest I can do easy. the Transmisson service is quite messy, so I would pay them to do that too.
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Old May 23, 2024 | 07:57 AM
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Originally Posted by Sparky66
SA quoted last week for 2021 63
Spark plugs @ 50k for $940
Air filters @ 50k for $250
​​​​Transmission Flush @ 60k for $1240
Battery (12V) when needed for $820
Location - Coastal NC all in US $
Call your insurance company -- sounds as if the car is totaled (lol).
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Old May 23, 2024 | 08:31 AM
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In this case if the car is saying to change the spark plugs and you dont do it, and dont have the service reminder reset saying it was done then all that should happen is the service reminder for the specific service will keep popping up. Can always reset the service reminder saying the work was done but thats a personal choice, maybe even a warranty issue with cars still under warranty. Me, I work on my own car so I just go in and reset the reminders, I already did the coolant last year when i replaced a leaking oil filter housing gasket but im not going to replace the fuel filter at this time and will wait until it gives me an issue. I do keep a detailed list of everything I do to the car though, if i ever do sell the car i'll just pass on my list and let them know I never replaced the fuel filter.

I was looking around to see how to get into the workshop menu and came across this which I think is for the GLE:




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Old May 23, 2024 | 08:43 AM
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Originally Posted by FireRx Captain
The battery, I would have them do, just because the entire vehicle is dependent on it, computers and whatnots., But the rest I can do easy. the Transmisson service is quite messy, so I would pay them to do that too.
I replaced my OE battery at 42 months with a top of the line auto store battery that was labeled "made in Germany" (I'm guessing Varta/Clarios or Bosch). Same H8/AGM size, same capacity, 3 year replacement warranty, no problems after 15 months. $250 and about 30 minutes. If your battery is buried under the driver's seat, dealer servicing might be justified at $800+.
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Old May 23, 2024 | 11:42 AM
  #45  
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Originally Posted by streborx
I replaced my OE battery at 42 months with a top of the line auto store battery that was labeled "made in Germany" (I'm guessing Varta/Clarios or Bosch). Same H8/AGM size, same capacity, 3 year replacement warranty, no problems after 15 months. $250 and about 30 minutes. If your battery is buried under the driver's seat, dealer servicing might be justified at $800+.
I think the Mercedes batteries are warrantied for 4 or 5 years. on My ML 350 I only had to replace the battery once the whole time I had the vehicle. and when I took it in for service I had them check it each time. it was under the Passenger seat on them. it always came back good.
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Old May 23, 2024 | 11:51 AM
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Originally Posted by FireRx Captain
I think the Mercedes batteries are warrantied for 4 or 5 years. on My ML 350 I only had to replace the battery once the whole time I had the vehicle. and when I took it in for service I had them check it each time. it was under the Passenger seat on them. it always came back good.
No question batteries are unpredictable, except that temperature extremes eventually take their toll. I had an Optima Yellowtop in my Lexus and it died 3 weeks before the replacement warranty expired (timing is everything). I have the lesser grade Redtop in my Jeep YJ, and it's still strong after 11 years (I seldom drive my Jeep off my property, so when it does die, no problem). Do you know if the MB battery warranties replacement or pro-rated?
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Old May 24, 2024 | 09:19 PM
  #47  
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best to ask your service rep. on these newer vehicle with all the electronics, I haven't a clue what their warranties are. My battery on my 2020 GLE will be 4 years old in July so I'll monitor it carefully
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Old May 25, 2024 | 01:48 AM
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Originally Posted by streborx
No question batteries are unpredictable, except that temperature extremes eventually take their toll. I had an Optima Yellowtop in my Lexus and it died 3 weeks before the replacement warranty expired (timing is everything). I have the lesser grade Redtop in my Jeep YJ, and it's still strong after 11 years (I seldom drive my Jeep off my property, so when it does die, no problem). Do you know if the MB battery warranties replacement or pro-rated?
I know my dealer will replace them for free under the 4yr warranty.
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Old May 25, 2024 | 07:08 AM
  #49  
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Originally Posted by wildta
I know my dealer will replace them for free under the 4yr warranty.
nice. Maybe I should do a check my battery trip to the dealer before July.
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Old May 25, 2024 | 10:57 AM
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When I changed the battery in my BMW X5, the new battery had to be registered to the car via software. I wonder if the Mercedes battery is the same. This would make it difficult to do yourself or get it done at the local auto parts store.
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