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The over the air update shows the last software update for communication module on 08/2023. Since then , I am not seeing any software update . Is that correct way to check it in mervedes me app ? The car also shows no updates .
should i consider that 2022 models mbux wont be updated now ?
My Mercedes Me app shows the most recent download on 5/15/24.
My car behaved like ot was getting a download last week, thougn.
Hi,
Is your car also a 2022 GLE ? I am on MBUX NTG6 , and it shows the last communication module update is from August 2023 same as yours. But does not shows any update from May 2024. Mercedes customer care is telling me that I am up-to-date on software. since there is nothing available on the Mercedes website and it has been more than 1 year since last update, it is hard for me to believe the support rep. It seems they are just trying to brush this off.
Can you please expand that update from the May 2024 and post a screenshot of the same to show what that update was about.
Is your car also a 2022 GLE ? I am on MBUX NTG6 , and it shows the last communication module update is from August 2023 same as yours. But does not shows any update from May 2024. Mercedes customer care is telling me that I am up-to-date on software. since there is nothing available on the Mercedes website and it has been more than 1 year since last update, it is hard for me to believe the support rep. It seems they are just trying to brush this off.
Can you please expand that update from the May 2024 and post a screenshot of the same to show what that update was about.
Thanks !!!
What makes you think there should be an update for the NTG6 system? 2024s are NTG7, so their updates may not match the NTG6 ones.
What makes you think there should be an update for the NTG6 system? 2024s are NTG7, so their updates may not match the NTG6 ones.
yes thats why I am asking previous person if they have a 2022 model . There has been no update on my car for almost more than a year. Per the screenshot from previous person, they did receive an update in August 2023 (same as mine ) and then also in May 2024( which i have not received)
trying to get that information from this community so I can then check with support.
because if both cars are having NTG6 , it is not possible that one receives update and other doesnt
Is your car also a 2022 GLE ? I am on MBUX NTG6 , and it shows the last communication module update is from August 2023 same as yours. But does not shows any update from May 2024. Mercedes customer care is telling me that I am up-to-date on software. since there is nothing available on the Mercedes website and it has been more than 1 year since last update, it is hard for me to believe the support rep. It seems they are just trying to brush this off.
Can you please expand that update from the May 2024 and post a screenshot of the same to show what that update was about.
thank you very much, so we both being on NTG6, you received it while I did not. That is what I wanted to confirm, so now I can follow up with support
I wonder if I had the POI update because I didn't do a full download of Maps.
Either I or my computer was glitchy at the time, so I was downloading a region at a time.
It's my understanding that a POIs don't get downloaded with my Kluge map downloads.
But that's my WAG. I'll bet that's all support can give you also - a WAG.
I wonder if I had the POI update because I didn't do a full download of Maps.
Either I or my computer was glitchy at the time, so I was downloading a region at a time.
It's my understanding that a POIs don't get downloaded with my Kluge map downloads.
But that's my WAG. I'll bet that's all support can give you also - a WAG.
hmm, i am not expecting too much from support lol.
can you please check one more thing ? In your car, can you navigate to settings- system - system info and advise on what you see under software version.
hmm, i am not expecting too much from support lol.
can you please check one more thing ? In your car, can you navigate to settings- system - system info and advise on what you see under software version.
Perfect , this is what I was expecting. As previous comment mentioned, it is possible that the updates are being rolled out slowly to other cars in batches. Though the timeline does not makes sense and Mercedes support or the dealership has no idea what is the most current software, neither they have any idea on how the updates are rolled out . Dealership is asking to bring in the car to just see the software update.
I have realized today that Mercedes makes great cars but is very poor at support. The support is only good to read out from manuals. They do not deep dive into the issues to resolve it for customers.
my service advisor told me that they will charge me for the service fee if I just bring the car for software update , is that even true ? They will only do it for free if mbux is having issues.
my service advisor told me that they will charge me for the service fee if I just bring the car for software update , is that even true ? They will only do it for free if mbux is having issues.
Impossible to receive correctly your favourite radio station....or something about the phone sometimes disconnect only when wife needs you....
”””
Tier 2 support has sent the case back. This is what they advise:
Upon reviewing the vehicle's configuration and software version, we confirm there's no further over-the-air (OTA) software update campaign scheduled for the car.
Now if you are interested in getting the head unit of the vehicle software updated, It will need to be done at a Mercedes Benz dealership service workshop.
They will charge you for that software update at the dealership service workshop
Thank you once again for reaching out to Mercedes Me Connect support regarding your
Your satisfaction is our primary focus, and we are committed to making things right. Thank you for being a Mercedes Me Connect customer and have a wonderful day or evening!
“””
Your satisfaction is our primary focus, and we are committed to making things right. —> my ***
basically they are telling there is software update but I have to get it done via mercedes dealership who will charge me.
clearly i am on /80 while there is a /81 available.only the Mercedes cars are best but the support is worst. They do not even take time to dive into issue , pretty much useless as if they dont care for their customers.
I’m trying to make sense of this thread. I have a 2025 E450. I just had the software update done and it said that I could update the superscreen with custom photos. The instruction was to upload them through the Mercedes app. I have the most recent version of the app. Unfortunately, it says to use the display function within the app, but I have no such function.
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