Need Advice/Guidance - Buyback or Lemon Law
Thread Starter
Super Member
Joined: Sep 2013
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From: Florida (727)
Update:
MB Corporate called me today and told me my GLE was approved for buyback! I am very surprised how quick they made the decision. The next step the lady told me is they will give the file to their 3rd party company who will then reach out to me and tell me how much they are going to buy the car back for. From talking to the MB Corporate, she told me they are likely going to deduct the buyback for the mileage (a little over 12K miles) but from what I am seeing they are supposed to give me back what I purchased the car for. So who knows what they will come back with.
It has been 9-10 days since I opened the claim. Before they told me it could take anywhere from 6-8 weeks and they quickest it could be is 4 weeks. So I am surprised they did it so quickly. They did not say it is a lemon, but they said it qualifies because it falls under Florida's lemon law statutes.
MB Corporate called me today and told me my GLE was approved for buyback! I am very surprised how quick they made the decision. The next step the lady told me is they will give the file to their 3rd party company who will then reach out to me and tell me how much they are going to buy the car back for. From talking to the MB Corporate, she told me they are likely going to deduct the buyback for the mileage (a little over 12K miles) but from what I am seeing they are supposed to give me back what I purchased the car for. So who knows what they will come back with.
It has been 9-10 days since I opened the claim. Before they told me it could take anywhere from 6-8 weeks and they quickest it could be is 4 weeks. So I am surprised they did it so quickly. They did not say it is a lemon, but they said it qualifies because it falls under Florida's lemon law statutes.
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Update:
MB Corporate called me today and told me my GLE was approved for buyback! I am very surprised how quick they made the decision. The next step the lady told me is they will give the file to their 3rd party company who will then reach out to me and tell me how much they are going to buy the car back for. From talking to the MB Corporate, she told me they are likely going to deduct the buyback for the mileage (a little over 12K miles) but from what I am seeing they are supposed to give me back what I purchased the car for. So who knows what they will come back with.
It has been 9-10 days since I opened the claim. Before they told me it could take anywhere from 6-8 weeks and they quickest it could be is 4 weeks. So I am surprised they did it so quickly. They did not say it is a lemon, but they said it qualifies because it falls under Florida's lemon law statutes.
MB Corporate called me today and told me my GLE was approved for buyback! I am very surprised how quick they made the decision. The next step the lady told me is they will give the file to their 3rd party company who will then reach out to me and tell me how much they are going to buy the car back for. From talking to the MB Corporate, she told me they are likely going to deduct the buyback for the mileage (a little over 12K miles) but from what I am seeing they are supposed to give me back what I purchased the car for. So who knows what they will come back with.
It has been 9-10 days since I opened the claim. Before they told me it could take anywhere from 6-8 weeks and they quickest it could be is 4 weeks. So I am surprised they did it so quickly. They did not say it is a lemon, but they said it qualifies because it falls under Florida's lemon law statutes.
Thread Starter
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Joined: Sep 2013
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From: Florida (727)
Mercedes uses a 3rd party company called Sedgwick to handle the buyback. So far they seem a bit slow. Sent them my stuff a week ago and had to send a follow up email today just for them to ask me to send more stuff (some I had previously sent). I have a feeling this 3rd party company is going to be a hassle, but fingers crossed they make it smooth.
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I think so.
Mercedes uses a 3rd party company called Sedgwick to handle the buyback. So far they seem a bit slow. Sent them my stuff a week ago and had to send a follow up email today just for them to ask me to send more stuff (some I had previously sent). I have a feeling this 3rd party company is going to be a hassle, but fingers crossed they make it smooth.
Mercedes uses a 3rd party company called Sedgwick to handle the buyback. So far they seem a bit slow. Sent them my stuff a week ago and had to send a follow up email today just for them to ask me to send more stuff (some I had previously sent). I have a feeling this 3rd party company is going to be a hassle, but fingers crossed they make it smooth.
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Thread Starter
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From: Florida (727)
I am open to getting a new Benz. However, I was considering the Porsche Cayenne/Coupe or the Range Rover. I actually just placed an order for the new Range Rover today since the deposit is refundable should I decide to go a different route. But I am leaning towards getting a Range Rover, either CPO with low miles and 2 years or newer or brand new.
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I am open to getting a new Benz. However, I was considering the Porsche Cayenne/Coupe or the Range Rover. I actually just placed an order for the new Range Rover today since the deposit is refundable should I decide to go a different route. But I am leaning towards getting a Range Rover, either CPO with low miles and 2 years or newer or brand new.
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GLE 580
I am open to getting a new Benz. However, I was considering the Porsche Cayenne/Coupe or the Range Rover. I actually just placed an order for the new Range Rover today since the deposit is refundable should I decide to go a different route. But I am leaning towards getting a Range Rover, either CPO with low miles and 2 years or newer or brand new.
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As for screens, fingerprints!
Thread Starter
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From: Florida (727)
Good choice, if you are getting the full size Range Rover, you essentially get an S-Class but in SUV form: https://mbworld.org/forums/s-class-w...e-s-class.html
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That is why I wanted to give the Range Rover a try! I know their reliability is questionable, but from what I have been researching, as long as I take care of it I should be ok. The Range Rover I ordered ended up being substantially cheaper than a comparably equipped S class.
They got rid of the climate control buttons for 2025. I am ok with that because when I test drove the Range Rover the screen seemed pretty easy to use.
I believe they do, but it was an additional option which I did not opt for.
They got rid of the climate control buttons for 2025. I am ok with that because when I test drove the Range Rover the screen seemed pretty easy to use.
I believe they do, but it was an additional option which I did not opt for.
Thread Starter
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From: Florida (727)
Same here! After doing some research and talking to my uncle who is on his second Range Rover and has been driving them for the past 8 years, they seem to be pretty solid for the most part. I think as long as I take care of it I should be ok. I am questioning the service schedule because I am seeing people doing it anywhere from 5K to 15K miles.
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Same here! After doing some research and talking to my uncle who is on his second Range Rover and has been driving them for the past 8 years, they seem to be pretty solid for the most part. I think as long as I take care of it I should be ok. I am questioning the service schedule because I am seeing people doing it anywhere from 5K to 15K miles.
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I mean, let's be honest, there are a lot of glitches and annoyances with MB products lately too (although mainly software) but I do hear occasional posts about it breaking down and undrivable (mainly battery issues but most of those are not reported as often now so that is the good news when it comes to MB thus far), so if Range Rover isn't that much worse, and you get an S-Class experience in comfort, sound insulation, etc. then it might be worth the "compromise"
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'21 AMG53 wDPP & ARC, 19 GLC300 - Former-03 C240,2 ML BlueTecs,20 GLE450 E-ABC,15 Cayenne D,17 Macan
I mean, let's be honest, there are a lot of glitches and annoyances with MB products lately too (although mainly software) but I do hear occasional posts about it breaking down and undrivable (mainly battery issues but most of those are not reported as often now so that is the good news when it comes to MB thus far), so if Range Rover isn't that much worse, and you get an S-Class experience in comfort, sound insulation, etc. then it might be worth the "compromise"
Even the consumer reports most reliable cars had more recalls than cars for a couple of years.
It's a beta testing world now, it seems.
I miss the days when we could see the engine and there were switches to work things.
Last edited by mikapen; May 16, 2025 at 05:34 PM.
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I don't think there is a brand out there that doesn't have glitches.
Even the consumer reports most reliable cars had more recalls than cars for a couple of years.
It's a beta testing world now, it seems.
I miss the days when we could see the engine and there were switches to work things.
Even the consumer reports most reliable cars had more recalls than cars for a couple of years.
It's a beta testing world now, it seems.
I miss the days when we could see the engine and there were switches to work things.
plus phones had been releasing with features that was announced during the announcement but didn't come until months later.
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From: Florida (727)
Yes, unfortunately it seems like the world is that way now where everything is "beta tested" and then once they have enough information to perfect (or improve it to where it does not have random issues), then they release the next best thing that is plagued with issues. My 2017 E300 was like that with the transmission. It would get stuck and not shift well between 2nd, 3rd, and 4th gear, but I learned how to live with it. My 2021 GLE 350 was fairly solid compared to my E300, but it still had some glitches here and there. Again, not that bad and I learned to live with it. But my current 53 AMG Coupe has too many issues to justify the cost and the time spent having to get it fixed. Luckily the dealership I would get my GLE serviced at does the pick up/drop off.
I don't mind minor glitches here and there. However, once it starts to affect the driving experience like I have with the DAP and steering wheel issue, something has to be done.
I don't really have too much to update at this time. I submitted the rest of the requested documents about 4 days ago to Sedgwick and they are working on the case. They said even though it takes about 30 days, an offer can be made in about a week and a half from the date they receive the documents. So it sounds like the soonest I can get an "offer" is in about a week. After that, if the offer is accepted, then they request the funds from Mercedes which can take about 30 days or sooner. After that they would then coordinate with a local transfer agent to reach out to me to surrender the vehicle. I am expecting them to provide a low-ball offer for my GLE. If anyone has gone through this, I would love more insight on the process.
I don't mind minor glitches here and there. However, once it starts to affect the driving experience like I have with the DAP and steering wheel issue, something has to be done.
I don't really have too much to update at this time. I submitted the rest of the requested documents about 4 days ago to Sedgwick and they are working on the case. They said even though it takes about 30 days, an offer can be made in about a week and a half from the date they receive the documents. So it sounds like the soonest I can get an "offer" is in about a week. After that, if the offer is accepted, then they request the funds from Mercedes which can take about 30 days or sooner. After that they would then coordinate with a local transfer agent to reach out to me to surrender the vehicle. I am expecting them to provide a low-ball offer for my GLE. If anyone has gone through this, I would love more insight on the process.
MBWorld God!
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Yes, unfortunately it seems like the world is that way now where everything is "beta tested" and then once they have enough information to perfect (or improve it to where it does not have random issues), then they release the next best thing that is plagued with issues. My 2017 E300 was like that with the transmission. It would get stuck and not shift well between 2nd, 3rd, and 4th gear, but I learned how to live with it. My 2021 GLE 350 was fairly solid compared to my E300, but it still had some glitches here and there. Again, not that bad and I learned to live with it. But my current 53 AMG Coupe has too many issues to justify the cost and the time spent having to get it fixed. Luckily the dealership I would get my GLE serviced at does the pick up/drop off.
I don't mind minor glitches here and there. However, once it starts to affect the driving experience like I have with the DAP and steering wheel issue, something has to be done.
I don't really have too much to update at this time. I submitted the rest of the requested documents about 4 days ago to Sedgwick and they are working on the case. They said even though it takes about 30 days, an offer can be made in about a week and a half from the date they receive the documents. So it sounds like the soonest I can get an "offer" is in about a week. After that, if the offer is accepted, then they request the funds from Mercedes which can take about 30 days or sooner. After that they would then coordinate with a local transfer agent to reach out to me to surrender the vehicle. I am expecting them to provide a low-ball offer for my GLE. If anyone has gone through this, I would love more insight on the process.
I don't mind minor glitches here and there. However, once it starts to affect the driving experience like I have with the DAP and steering wheel issue, something has to be done.
I don't really have too much to update at this time. I submitted the rest of the requested documents about 4 days ago to Sedgwick and they are working on the case. They said even though it takes about 30 days, an offer can be made in about a week and a half from the date they receive the documents. So it sounds like the soonest I can get an "offer" is in about a week. After that, if the offer is accepted, then they request the funds from Mercedes which can take about 30 days or sooner. After that they would then coordinate with a local transfer agent to reach out to me to surrender the vehicle. I am expecting them to provide a low-ball offer for my GLE. If anyone has gone through this, I would love more insight on the process.
Thread Starter
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Joined: Sep 2013
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From: Florida (727)
Quick update, they provided an initial offer last week and it was pretty good. I did ask them to reimburse me for the window tint and the ceramic coating which I cannot take off the car and they just asked me for invoices and payment method for those. If they reimburse me for that, I will almost be made whole, unless they attempt to deduct anything once they receive the vehicle, but the car is spotless.
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Quick update, they provided an initial offer last week and it was pretty good. I did ask them to reimburse me for the window tint and the ceramic coating which I cannot take off the car and they just asked me for invoices and payment method for those. If they reimburse me for that, I will almost be made whole, unless they attempt to deduct anything once they receive the vehicle, but the car is spotless.
Thread Starter
Super Member
Joined: Sep 2013
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From: Florida (727)
One thing he did mention is that MB will not accept the car if it has limo tints. My GLE does not have limo tints, but it does have tint that is darker than the legal limit. Do y'all think I will need to remove the tint from the windshield and the front windows before turning the car in? Does Sedgwick inspect every little thing and make it a hassle to turn the car over?
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From: Maryland
2015 SL400 (M276 Turbo), 2014 C350 Sport (M276 NA), 2004 SL500 (M113), 2004 Audi TT225 (BEA)
I have not closed out the process yet. However, the adjuster person has my check and I just need to coordinate with him to bring the car to my local MB dealership and sign some papers.
One thing he did mention is that MB will not accept the car if it has limo tints. My GLE does not have limo tints, but it does have tint that is darker than the legal limit. Do y'all think I will need to remove the tint from the windshield and the front windows before turning the car in? Does Sedgwick inspect every little thing and make it a hassle to turn the car over?
One thing he did mention is that MB will not accept the car if it has limo tints. My GLE does not have limo tints, but it does have tint that is darker than the legal limit. Do y'all think I will need to remove the tint from the windshield and the front windows before turning the car in? Does Sedgwick inspect every little thing and make it a hassle to turn the car over?
