MB Connect Renewal
Thread Starter
Member
Joined: Dec 2020
Posts: 79
Likes: 28
2021 GLE 450
MB Connect Renewal
My Mercedes-Benz Connect subscription is expiring later in the month. I received an email reminder to renew, so I went to the website. Despite moronic UI and it telling me I have no current active subscriptions, I found to place to add a year's service to a cart. It then tells me it will credit the balance of the current term to the new subscription. I called MB Customer Service and they told me that's how it works and the new subscription will start today and expire a year from today. They said the only other way to do it is to wait until it expires to renew. I don't recall this happening in the past, and I know I've renewed early and the renewal just gets added onto the current term. Does anyone have any insight into this? Is it truly the way this works now? It's hard to believe that it's 2025 and this is the way M-B operates their services.
Out Of Control!!
Joined: Nov 2018
Posts: 11,398
Likes: 5,323
From: San Francisco Bay Area
2019 C63CS
I get the impression that they changed this indeed. Previously the website showed the expiration date of each individual service. They no longer do that, so I'm guessing they now all expire together at the end of a year. The previous approach of adding 12 months to the existing subscription actually caused my services to have various different expirations, because when I initially subscribed, not all service started on the same date and back when they had the a-la-carte option, I didn't subscribe to all services such as Remote Start, but then when they changed it to all or nothing it added Remote Start with a different expiration from most of the other services. I actually let my subscription run out back in September and haven't renewed it yet. The main idea was to align all the expirations, but sounds like I don't actually have to do that and can just renew. Still debating, though, if I even wanna renew. I'm just not driving enough these days to get enough value from it and I can just use CarPlay for navigation.
Last edited by superswiss; Dec 1, 2025 at 01:31 PM.
Thread Starter
Member
Joined: Dec 2020
Posts: 79
Likes: 28
2021 GLE 450
I get the impression that they changed this indeed. Previously the website showed the expiration date of each individual service. They no longer do that, so I'm guessing they now all expire together at the end of a year. The previous approach of adding 12 months to the existing subscription actually caused my services to have various different expirations, because when I initially subscribed, not all service started on the same date and back when they had the a-la-carte option, I didn't subscribe to all services such as Remote Start, but then when they changed it to all or nothing it added Remote Start with a different expiration from most of the other services. I actually let my subscription run out back in September and haven't renewed it yet. The main idea was to align all the expirations, but sounds like I don't actually have to do that and can just renew. Still debating, though, if I even wanna renew. I'm just not driving enough these days to get enough value from it and I can just use CarPlay for navigation.
