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Thanks for the update. I fully understand your frustration and reluctance to not pursue the matter but with so many unsatisfied owners I'm surprised that MBUSA hasn't provided a fix. The previous MLs didn't have this issue. We're picking up the car today so we'll see what the upholsterer did.
It's seeing pictures that show a 1973 Datsun looking close to showroom new and a 2018 Mercedes looking like the 1973 car should is exactly what will keep me from getting on the Mercedes bandwagon. I don't think getting what you pay for should be that hard to do based on the quality automakers such as Mercedes advertise. Of course "everyone" is doing the same thing, but it's issues like this that generally result in not returning as a customer.
I've had 2 wheels that the clearcoat chipping off of and have had refinished under warranty with one needing to be refinished again. My black finish on the steering wheel isn't lasting even after being redone (I was careful to not repeat the service techs claim of hand lotions degrading the finish)- so Mercedes is clearly slipping downward in overall quality in a number of areas.
Just purchased a 2016 GLE with 21k miles, and our seats have this issue. In addition, there is bubbling on the back of the seats. I’m going to have a chat with the service department tomorrow and will report back. We have the 7 year/75k mile extended warranty.
Driver’s seat Passenger Driver’s seat back bubbling
Here's an update re our puckered '19 350GLE front seats: like others, after replacing the entire driver's seat cover it ended up being worse than the original. The dealer continued to mess with the seat that ended up being the worst ever; loose fabric, crooked seams and exposed frayed under cushion edges due to unattached attachment hooks. After a week (with a loaner) we again refused the job and the dealer offered to send it to a local upholsterer. I dropped by the shop and conferred with the upholsterer and he confirmed what we all know - the seat cover is incorrectly sized. He added that that the dealer did a crappy job of reinstalling the cover and was concerned that the heating elements may have been compromised. He said the best he could do is add a layer of padding and correctly restretch the cover. The additional padding slightly affected the seat height but the seat heater is working fine. We were concerned that the padding could cause a fire hazard but evidently the element is attached to the underside of the seat fabric and not covered by the padding. Short of acquiring a correctly cut seat cover, the results seems to be the best option so far. We're concerned about the long term fitness of the padding but we'll tackle that when the time comes. We'll do the passenger seat next week.
Mercedes SLR McLaren 722 S Is Extremely Rare Example Modified by McLaren
Slideshow: A one-of-one U.S.-spec Mercedes-Benz SLR McLaren Roadster became even rarer after a factory-backed transformation at McLaren's headquarters.
