GLE43_Sube

NHTSA Recall Number 17V506

Check your vehicle here:

https://www.mbusa.com/mercedes/recall


SUMMARY
Daimler AG (DAG) has determined that on certain GLE (166 platform) and GLE coupe (292 platform) vehicles, the engine control unit software may not correspond to current specifications. This may result in an engine shut-down just before vehicle stop, e.g. braking in response to a traffic light or stop sign. In addition, a high engine load combined with an insufficient accelerator pedal actuation could lead to an engine shutdown following an ECO start. Depending on the traffic situation, an unintentional engine shut-down could increase the risk of a crash. An authorized Mercedes-Benz dealer will program the engine control unit with new software.

CONSEQUENCE
Depending on the traffic situation, an unintentional engine shut-down could increase the risk of a crash.

Kalaika

Thanks for the heads up. I picked up my car from the dealership yesterday, for a different issue. No one there told me about any recalls. Sure enough, the search provided the exact issue you have posted. Recall status incomplete.

GLE43_Sube

Wow! That means your dealer didn't even bother to check for recalls the whole time they had your vehicle. That's SOP at every dealership I've ever been to. I would definitely have something to say to that dealer. They just cost you an extra trip. I'm pissed "I" had to discover this through my own diligence. Why wasn't I contacted personally? Were they waiting for some catastrophic event where people actually died? After I found this online, I logged into the MercedesMe app and noticed a Recall Notice with a red asterisk on the home screen. From now on I'll be checking that regularly, instead of waiting for MB to care enough to contact me.

This recall was reported on Aug 14, 2017, an entire month ago!!!

Chefcct

I don't believe the parts are in yet for the GLE 350 recall- so they couldn't fix it anyways.

GLE43_Sube

Read the "Summary" in my initial post. There are no parts. It's just a software update.

Kalaika

Hahhahah the recall was reported on Aug 14th but didnt start until sept 7th hahaha what is wrong with MB.

GLE43_Sube

Not sure why you find "humor" in this. If someone dies due to their late response, I don't think their family will find it funny.

Chefcct

Follow up to my original post:
I called my dealer and the recall for my 2016 GLE 350 is a steering rack plug of some kind. So, they DO need a part for this and they do have it in stock.
Maybe there are 2 active recalls?

GLE43_Sube

Did you run your VIN at the link I posted? "You" may have two recalls. Others may have just the one. Since I was never contacted by the dealer, I don't trust them to stay on top of recalls. Neither should you. Check the website for yourself. The dealer "returned" Kalaika's car to him/her WITHOUT EVER REPAIRING AN ACTIVE RECALL!!!

Chefcct

I ran the VIN and the steering rack came up for me. Nothing else. It even populated on my Mercedes ME app.

GLE43_Sube

OK. Sounds like the software recall only affects the 2017 models.

ylemouel

Is there any link for Europe?

ylemouel

Is there any link for Europe?

Looks like it's only for US

https://mb.oemdtc.com/211/ecu-softwa...2017-amg-gle43

USA, LLC (MBUSA) is recalling certain 2016-2017 GLE43 Coupe, and 2017 GLE43 vehicles.
The and control unit software may have compatibility conflicts and cause the to shut-down while the driver to a stop, or accelerates following an ECO start.

alextclam

I checked my VIN and my vehicle doesn't have the recall that the OP posted, however, it has this recall:

NHTSA Recall Number 17V241
Recall Reported Apr 11, 2017
Recall Starts
Status Recall INCOMPLETE. Remedy not yet available.
Component(s) CONNECTOR EPS

SUMMARY
Daimler AG (DAG), the manufacturer of Mercedes-Benz vehicles, has determined that on certain GLE/GLS-Class (166 platform), GLE coupe (292 platform) and E-Class 4MATIC (207/213 platforms) vehicles, the electric power steering connector might be insufficiently sealed against water entry. If the connector is insufficiently sealed, moisture might enter into the electric power steering control unit. In this case, the control unit signal might be interrupted and subsequently the steering power assist would be deactivated. Depending on the traffic situation, this could increase the risk of a crash.

CONSEQUENCE
If the connector is insufficiently sealed, moisture might enter into the electric power steering control unit. In this case, the control unit signal might be interrupted and subsequently the steering power assist would be deactivated. Depending on the traffic situation, this could increase the risk of a crash.

Does anyone else has this? And it was reported in April 2017 but still no remedy? Wtf?

GLE43_Sube

WOW! This was reported in April 2017 and still no fix. SHAMEFUL!!!

I checked my VIN for this recall and my vehicle was NOT affected. This defect must be based on production date.

alextclam

I know right. Now I'm hesitant to drive my car. Are recalls categorized by severity and are there recovery time objectives for them?

Can I demand for a loaner vehicle and drop my car off with the dealer until a remedy is available?

GLE43_Sube

No recovery time objectives to my knowledge. There are people who've been driving around for months with defective Takata airbags. I don't think either of our recalls compare to that in severity.

They won't give you a loaner because the car is still deemed driveable. Besides, they don't even have a timetable for the fix. It could be several more months.

Chefcct

You should call your dealer. Mine has the connector for the recall in stock.

GLE43_Sube

While you're in for this recall, don't forget to check for an update to the navigation map database. If you have a 2018 model, you should already have the latest maps. 2017 and earlier probably don't have the most current maps.

Anybody with a 2018 care to tell us what map version you have?

GLE43_Sube

Just had the below recall software update performed. It took about two hours, but part of that was for a Nav map update as well.

NHTSA Recall Number 17V506