GLE Class (W166) Produced 2015-2019

Active Recall

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Old Sep 12, 2017 | 04:15 PM
  #1  
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AMG GLE43 Coupe
Active Recall

NHTSA Recall Number 17V506

Check your vehicle here:

https://www.mbusa.com/mercedes/recall


SUMMARY
Daimler AG (DAG) has determined that on certain GLE (166 platform) and GLE coupe (292 platform) vehicles, the engine control unit software may not correspond to current specifications. This may result in an engine shut-down just before vehicle stop, e.g. braking in response to a traffic light or stop sign. In addition, a high engine load combined with an insufficient accelerator pedal actuation could lead to an engine shutdown following an ECO start. Depending on the traffic situation, an unintentional engine shut-down could increase the risk of a crash. An authorized Mercedes-Benz dealer will program the engine control unit with new software.

CONSEQUENCE
Depending on the traffic situation, an unintentional engine shut-down could increase the risk of a crash.
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Old Sep 12, 2017 | 09:12 PM
  #2  
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Originally Posted by GLE43_Sube
NHTSA Recall Number 17V506

Check your vehicle here:

https://www.mbusa.com/mercedes/recall


SUMMARY
Daimler AG (DAG) has determined that on certain GLE (166 platform) and GLE coupe (292 platform) vehicles, the engine control unit software may not correspond to current specifications. This may result in an engine shut-down just before vehicle stop, e.g. braking in response to a traffic light or stop sign. In addition, a high engine load combined with an insufficient accelerator pedal actuation could lead to an engine shutdown following an ECO start. Depending on the traffic situation, an unintentional engine shut-down could increase the risk of a crash. An authorized Mercedes-Benz dealer will program the engine control unit with new software.

CONSEQUENCE
Depending on the traffic situation, an unintentional engine shut-down could increase the risk of a crash.
Thanks for the heads up. I picked up my car from the dealership yesterday, for a different issue. No one there told me about any recalls. Sure enough, the search provided the exact issue you have posted. Recall status incomplete.
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Old Sep 13, 2017 | 06:37 AM
  #3  
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Originally Posted by Kalaika
Thanks for the heads up. I picked up my car from the dealership yesterday, for a different issue. No one there told me about any recalls. Sure enough, the search provided the exact issue you have posted. Recall status incomplete.
Wow! That means your dealer didn't even bother to check for recalls the whole time they had your vehicle. That's SOP at every dealership I've ever been to. I would definitely have something to say to that dealer. They just cost you an extra trip. I'm pissed "I" had to discover this through my own diligence. Why wasn't I contacted personally? Were they waiting for some catastrophic event where people actually died? After I found this online, I logged into the MercedesMe app and noticed a Recall Notice with a red asterisk on the home screen. From now on I'll be checking that regularly, instead of waiting for MB to care enough to contact me.

This recall was reported on Aug 14, 2017, an entire month ago!!!

Last edited by GLE43_Sube; Sep 13, 2017 at 06:48 AM.
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Old Sep 13, 2017 | 12:01 PM
  #4  
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2016 GLE 350 4-Matic
I don't believe the parts are in yet for the GLE 350 recall- so they couldn't fix it anyways.
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Old Sep 13, 2017 | 01:35 PM
  #5  
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Originally Posted by Chefcct
I don't believe the parts are in yet for the GLE 350 recall- so they couldn't fix it anyways.
Read the "Summary" in my initial post. There are no parts. It's just a software update.
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Old Sep 14, 2017 | 12:04 AM
  #6  
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Hahhahah the recall was reported on Aug 14th but didnt start until sept 7th hahaha what is wrong with MB.
Attached Thumbnails Active Recall-photo299.jpg  
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Old Sep 14, 2017 | 07:01 AM
  #7  
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Originally Posted by Kalaika
Hahhahah the recall was reported on Aug 14th but didnt start until sept 7th hahaha what is wrong with MB.
Not sure why you find "humor" in this. If someone dies due to their late response, I don't think their family will find it funny.
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Old Sep 14, 2017 | 08:13 AM
  #8  
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2016 GLE 350 4-Matic
Steering rack plug recall

Follow up to my original post:
I called my dealer and the recall for my 2016 GLE 350 is a steering rack plug of some kind. So, they DO need a part for this and they do have it in stock.
Maybe there are 2 active recalls?
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Old Sep 14, 2017 | 08:29 AM
  #9  
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Originally Posted by Chefcct
Follow up to my original post:
I called my dealer and the recall for my 2016 GLE 350 is a steering rack plug of some kind. So, they DO need a part for this and they do have it in stock.
Maybe there are 2 active recalls?
Did you run your VIN at the link I posted? "You" may have two recalls. Others may have just the one. Since I was never contacted by the dealer, I don't trust them to stay on top of recalls. Neither should you. Check the website for yourself. The dealer "returned" Kalaika's car to him/her WITHOUT EVER REPAIRING AN ACTIVE RECALL!!!

Last edited by GLE43_Sube; Sep 14, 2017 at 08:37 AM.
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Old Sep 14, 2017 | 01:07 PM
  #10  
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I ran the VIN and the steering rack came up for me. Nothing else. It even populated on my Mercedes ME app.
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Old Sep 14, 2017 | 01:43 PM
  #11  
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Originally Posted by Chefcct
I ran the VIN and the steering rack came up for me. Nothing else. It even populated on my Mercedes ME app.
OK. Sounds like the software recall only affects the 2017 models.
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Old Sep 15, 2017 | 02:25 PM
  #12  
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GLE350d
Is there any link for Europe?
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Old Sep 15, 2017 | 02:27 PM
  #13  
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GLE350d
Is there any link for Europe?

Looks like it's only for US

https://mb.oemdtc.com/211/ecu-softwa...2017-amg-gle43

Mercedes-Benz Mercedes-Benz
USA, LLC (MBUSA) is recalling certain 2016-2017
AMG AMG
GLE43 Coupe, and 2017
AMG AMG
GLE43 vehicles.
The
engine control unit engine control unit
and
transmission transmission
control unit software may have compatibility conflicts and cause the
engine engine
to shut-down while the driver
brakes brakes
to a stop, or accelerates following an ECO start.
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Old Sep 15, 2017 | 02:50 PM
  #14  
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2016 GLE350 4MATIC
I checked my VIN and my vehicle doesn't have the recall that the OP posted, however, it has this recall:

NHTSA Recall Number 17V241
Recall Reported Apr 11, 2017
Recall Starts
Status Recall INCOMPLETE. Remedy not yet available.
Component(s) CONNECTOR EPS

SUMMARY
Daimler AG (DAG), the manufacturer of Mercedes-Benz vehicles, has determined that on certain GLE/GLS-Class (166 platform), GLE coupe (292 platform) and E-Class 4MATIC (207/213 platforms) vehicles, the electric power steering connector might be insufficiently sealed against water entry. If the connector is insufficiently sealed, moisture might enter into the electric power steering control unit. In this case, the control unit signal might be interrupted and subsequently the steering power assist would be deactivated. Depending on the traffic situation, this could increase the risk of a crash.

CONSEQUENCE
If the connector is insufficiently sealed, moisture might enter into the electric power steering control unit. In this case, the control unit signal might be interrupted and subsequently the steering power assist would be deactivated. Depending on the traffic situation, this could increase the risk of a crash.

Does anyone else has this? And it was reported in April 2017 but still no remedy? Wtf?

Last edited by alextclam; Sep 15, 2017 at 02:52 PM.
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Old Sep 15, 2017 | 03:37 PM
  #15  
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Originally Posted by alextclam
I checked my VIN and my vehicle doesn't have the recall that the OP posted, however, it has this recall:

NHTSA Recall Number 17V241
Recall Reported Apr 11, 2017
Recall Starts
Status Recall INCOMPLETE. Remedy not yet available.
Component(s) CONNECTOR EPS

SUMMARY
Daimler AG (DAG), the manufacturer of Mercedes-Benz vehicles, has determined that on certain GLE/GLS-Class (166 platform), GLE coupe (292 platform) and E-Class 4MATIC (207/213 platforms) vehicles, the electric power steering connector might be insufficiently sealed against water entry. If the connector is insufficiently sealed, moisture might enter into the electric power steering control unit. In this case, the control unit signal might be interrupted and subsequently the steering power assist would be deactivated. Depending on the traffic situation, this could increase the risk of a crash.

CONSEQUENCE
If the connector is insufficiently sealed, moisture might enter into the electric power steering control unit. In this case, the control unit signal might be interrupted and subsequently the steering power assist would be deactivated. Depending on the traffic situation, this could increase the risk of a crash.

Does anyone else has this? And it was reported in April 2017 but still no remedy? Wtf?
WOW! This was reported in April 2017 and still no fix. SHAMEFUL!!!

I checked my VIN for this recall and my vehicle was NOT affected. This defect must be based on production date.
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Old Sep 15, 2017 | 03:54 PM
  #16  
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2016 GLE350 4MATIC
Originally Posted by GLE43_Sube
WOW! This was reported in April 2017 and still no fix. SHAMEFUL!!!

I checked my VIN for this recall and my vehicle was NOT affected. This defect must be based on production date.
I know right. Now I'm hesitant to drive my car. Are recalls categorized by severity and are there recovery time objectives for them?

Can I demand for a loaner vehicle and drop my car off with the dealer until a remedy is available?
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Old Sep 15, 2017 | 05:34 PM
  #17  
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Originally Posted by alextclam
I know right. Now I'm hesitant to drive my car. Are recalls categorized by severity and are there recovery time objectives for them?

Can I demand for a loaner vehicle and drop my car off with the dealer until a remedy is available?
No recovery time objectives to my knowledge. There are people who've been driving around for months with defective Takata airbags. I don't think either of our recalls compare to that in severity.

They won't give you a loaner because the car is still deemed driveable. Besides, they don't even have a timetable for the fix. It could be several more months.
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Old Sep 16, 2017 | 08:18 AM
  #18  
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You should call your dealer. Mine has the connector for the recall in stock.
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Old Sep 21, 2017 | 04:19 PM
  #19  
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Navigation Map Update

While you're in for this recall, don't forget to check for an update to the navigation map database. If you have a 2018 model, you should already have the latest maps. 2017 and earlier probably don't have the most current maps.

Anybody with a 2018 care to tell us what map version you have?
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Old Sep 22, 2017 | 12:47 PM
  #20  
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Just had the below recall software update performed. It took about two hours, but part of that was for a Nav map update as well.

NHTSA Recall Number 17V506
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