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I picked up my new 2024 AMG GLE 53 Coupe in April 2024. It’s had a few issues and one was a fairly quiet, annoying rattle in the roof behind the sunroof. The shop calls the problem “body flex”. A part was backordered to fix it and I wasn’t aware that it was actually a small part of the exterior roof! It’s the portion of the roof between the See the pic of the top rear of my car and the new part that will need painted and installed by the body shop. We’re talking about dissembling by cutting the old one out and welding the new one in.
I also have a clunk sound in the very back unrelated to this roof issue. There’s a thread on the issue and many others of us have. It an annoying noise that occurs when accelerating from a stop. The shop said it was the Rear Differential Actuator and the clunk sound was normal. I’ve never had a car do this and I don’t want one that does.
I am very unimpressed with Mercedes Benz. This was my first and last MB. I don’t think I have the metrics to file a Lemon Law claim, but, I do think I have a case where the car has impaired value. I have contacted MB via their online email form about this and asking for them to pay for the loss in value and my frustration. I would prefer they take this “clunker” back. We’ll see if they stand behind their catch phrase if “The best or nothing”.
Oh ya, it has some other electronic MBUX issues (loss of favorites from time to time and gesture control doesn’t work). It’s in the shop for that also.
if anybody has experience with similar issues dealing with MB or a referral for an attorney in the Dallas/Fort Worth area who handles these types of cases I would appreciate knowing.
Rear roof piece being cut out and replaced. The new rear roof piece to be assembled.
Last edited by TaterTex; Dec 17, 2024 at 12:02 AM.
Hello, I’m a newbie here. But I can relate. I have a 2017 amg gle 43 coupe.
My roof issue first started when it got stuck in the open position.
After about a full 24 hours of trying to get it closed, my husband was able to get it more than about 90% closed. But the left side was kinda hanging. We also went to 2 euro mechanics and was told by both the repair would cost at least $6k we were so upset. One mechanic actually told us the earlier Mercedes sunroofs were made differently and built to last. But in these more recent models the pano roof mechanism is built with mostly plastic parts and really only good for up to 50 open/close. After that you can expect major issues.
My husband and son were able to get it completely closed after almost 1 week of trying. I was so relieved. Left it closed and never tried to open again.
I hope you get your issue resolved without without too much expense.
Hello, I’m a newbie here. But I can relate. I have a 2017 amg gle 43 coupe.
My roof issue first started when it got stuck in the open position.
After about a full 24 hours of trying to get it closed, my husband was able to get it more than about 90% closed. But the left side was kinda hanging. We also went to 2 euro mechanics and was told by both the repair would cost at least $6k we were so upset. One mechanic actually told us the earlier Mercedes sunroofs were made differently and built to last. But in these more recent models the pano roof mechanism is built with mostly plastic parts and really only good for up to 50 open/close. After that you can expect major issues.
My husband and son were able to get it completely closed after almost 1 week of trying. I was so relieved. Left it closed and never tried to open again.
I hope you get your issue resolved without without too much expense.
Regarding your sunroof, I just saw an article that MB has recalled a BUNCH of cars because of adhesive failure.
As far back as 2001. (!)
I picked up my new 2024 AMG GLE 53 Coupe in April 2024. It’s had a few issues and one was a fairly quiet, annoying rattle in the roof behind the sunroof. The shop calls the problem “body flex”. A part was backordered to fix it and I wasn’t aware that it was actually a small part of the exterior roof! It’s the portion of the roof between the See the pic of the top rear of my car and the new part that will need painted and installed by the body shop. We’re talking about dissembling by cutting the old one out and welding the new one in.
I also have a clunk sound in the very back unrelated to this roof issue. There’s a thread on the issue and many others of us have. It an annoying noise that occurs when accelerating from a stop. The shop said it was the Rear Differential Actuator and the clunk sound was normal. I’ve never had a car do this and I don’t want one that does.
I am very unimpressed with Mercedes Benz. This was my first and last MB. I don’t think I have the metrics to file a Lemon Law claim, but, I do think I have a case where the car has impaired value. I have contacted MB via their online email form about this and asking for them to pay for the loss in value and my frustration. I would prefer they take this “clunker” back. We’ll see if they stand behind their catch phrase if “The best or nothing”.
Oh ya, it has some other electronic MBUX issues (loss of favorites from time to time and gesture control doesn’t work). It’s in the shop for that also.
if anybody has experience with similar issues dealing with MB or a referral for an attorney in the Dallas/Fort Worth area who handles these types of cases I would appreciate knowing.
Rear roof piece being cut out and replaced. The new rear roof piece to be assembled.
Hello there! I'm having the exact same problems with my GLE 53 as you are. You are not alone with this.
Before the story - the crazy thing is that this is my 2nd 53, the first one I trade-in and paid the negative $ 10k because I didn't want to mess with lemons, and I didn't really understand how it worked back then.
Now I have a 2025 GLE 53 and it was the biggest mistake I could have made and damn me - I fell for that **** again.
I've been in for service once so far, and I've already scheduled a second appointment with the service. To make a long story short - kicking transmission, rattling sunroof, four-wheel drive not working and electronic systems not working or working intermittently such as keyless entry, cameras, wireless charger and so on....
Hello there! I'm having the exact same problems with my GLE 53 as you are. You are not alone with this.
Before the story - the crazy thing is that this is my 2nd 53, the first one I trade-in and paid the negative $ 10k because I didn't want to mess with lemons, and I didn't really understand how it worked back then.
Now I have a 2025 GLE 53 and it was the biggest mistake I could have made and damn me - I fell for that **** again.
I've been in for service once so far, and I've already scheduled a second appointment with the service. To make a long story short - kicking transmission, rattling sunroof, four-wheel drive not working and electronic systems not working or working intermittently such as keyless entry, cameras, wireless charger and so on....
Dang! It sounds like you’ve got more issues than me. I’m sure yours was assembled at the Alabama plant where crap is built. Maybe you live in a state with a better lemon law than Texas where I am. My car is still in the shop. Since I picked it up new in mid-April, 2024 it has been in the shop 64 days. I’m not getting any response from my calls or emails to MB USA.
When I expressed concern about so much surgery the dealer offered to not do it and to put the car back together. Then they can start work on the electronic issues. That was almost 2 weeks ago. They had 25 hours of work into it and got MB USA to pay for it. So, at least MB USA did something good. I have no idea when I’ll get my car, but the deal said later this week.
I’ll live with this car’s faults as long as I can, but there will never be another MB in my garage. I’ll bet that will be the same for you after you’re done with your 2025. A bunch of guys in my golf group also talk about the demise of MB quality.
Last edited by TaterTex; Jan 20, 2025 at 09:28 PM.
Update - Still not fixed - Dealership is responding
Here’s an update to my original post that started this thread. My 2024 AMG GLE 53 Coupe has been at the dealership since December 9, 2024 for a small roof rattle. It’s approaching 3 months in the shop this session, but it was also in the shop a total of 3 weeks before this visit. Long story short, they were going to cut out part of the roof, change parts, and then weld the roof back together. Work stalled for various reasons, but the dealership said they tore a seal, however, MB doesn’t have this seal available and it may be April or May.
Since MB USA does not respond to customers, I contacted the dealership’s GM. They got approval from MB to commence a buy back and we’re just getting started. There is no offer yet, so, I don’t know if I will find it acceptable. If so, finding an acceptable replacement car that’s already built may be difficult because I loaded mine up when I built it last year. They may have to do another build and I hope they are willing.
I checked with the State of Texas about their Lemon Law and they are willing to help, however, they would could not do more than force MB to offer a buy back at this point. So, if MB’s buy back offer is not suitable, I may involve the Lemon Law or an attorney.
I understand MB has been falling in quality surveys and I can see why. I am leary of getting another MB because there are other issues with my car, but this may be my best option.
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