Service bulletin issues!
#26
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Join Date: Jun 2013
Location: Hickory, NC USA
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2013 GLK250BT
M-Brace
I would suspect that M-Brace uses the cellular phone system, although I don't know which one. There are several areas that I drive through where I lose cell coverage. Not desolate places either. For example there is a stretch on the NY Thruway between the tolls and the intersection with 287 that I lose AT&T on my IPhone 5. Now if I had M-Brace, and if it uses AT&T and I had an accident in that stretch of road, could I sue because M-Brace could not call for help? Dose a message pop up saying my M-Brace is not active during that stretch of road?
I will bet there is some form of liability disclaimer in the contract relieving MB from liability even without the message popping up.
Many vehicles in the late 90's to early 00's required you to manually clear the navigation warning every start. What a pain. I hope they don't do the same with M-Brace although I don't for-see it in my future.
I will bet there is some form of liability disclaimer in the contract relieving MB from liability even without the message popping up.
Many vehicles in the late 90's to early 00's required you to manually clear the navigation warning every start. What a pain. I hope they don't do the same with M-Brace although I don't for-see it in my future.
#27
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Join Date: Aug 2009
Location: Maryland
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2014 GLK250 BlueTEC, 2012 BMW 335is Conv.
I just got my car back from service and both the service advisors, and I were pleased to see that the warning light came on 1 time, was cleared, and never showed itself again Their theory on it after seeing mine not illuminate, is that if you have had M-brace active at one point and cancelled it, then it would likely remind you every time(which is what happened to one of their customers), but if you never had it active, then it would just warn you once (seems to be the case for me).
Did you or your dealer activate the trial period for mbrace in your car? I wonder if they consider the trial to be "having had mbrace active at one point."
I'm looking at a GLK brochure right now and endnote number 9 reads in part:
"All Mercedes-Benz mbrace services operate only where cellular and Global Positioning System satellite signals are available, which are provided by third parties and not within the control of Mercedes-Benz USA, LLC.... Some services may be limited or restricted in some areas...."
Now if I had M-Brace, and if it uses AT&T and I had an accident in that stretch of road, could I sue because M-Brace could not call for help?
Dose a message pop up saying my M-Brace is not active during that stretch of road?
I will bet there is some form of liability disclaimer in the contract relieving MB from liability even without the message popping up.
That's not the same as disclaiming liability for the service not being active. If the service isn't active, it's because you either didn't agree to the contract or you did at one time but then canceled the service, and guess what also ended with the cancelation. The contract. So someone without active service is not bound by the contract and any disclaimers in said contract are worthless. In short, you could still sue for inactive service.
Yes, mbrace is provided by Hughes and some aspects of the service use satellites. Sending addresses to your car or sending a remote lock/unlock command to your car, to give just two examples, use the satellites. When you initiate an mbrace call and speak to someone or use the automated system, or when the car automatically summons help in an accident, it places a standard telephone call via ordinary cellular service on the Verizon network. It does not use satellite phone service; that would be prohibitively expensive.