benz314

Is anyone else still waiting for delivery on a 2020 GLS? I placed an order for a GLS 580 last December. It went B4 (production started) on 6/16 and had an estimated production date of 6/22. Since then nobody has been able to provide an update on what the status is or why it hasn’t been delivered. I have talked to both my dealer and MBUSA customer advocacy and neither of them seem to have a clue. The dealer provided screenshots from Netstar, but there have been no updates since 6/16.

I get that there are supply chain issues due to Covid, but the total lack of communication and information has been disappointing and not at all what I expected when purchasing a > $100K vehicle. I’m shocked that MB thinks this is ok.

salamigs

Hi, sorry, was there any update to your situation?

benz314

The vehicle finally arrived in the beginning of December (as a 2020). It apparently was manufactured in June, but had been sitting around waiting on parts for months. The dealer wasn't even expecting it and hadn't paid for it yet when it arrived. I had a good discount on it and didn't feel like waiting around again, otherwise I would have rejected it and waited for a 2021. The dealer said he had many orders that ended up in the same status. Not a great first customer service experience from Mercedes, but the car is fantastic.

Yup497

@benz314 Are you located in St Louis? If so, can you advise the Dealership used?

benz314

We purchased from a dealership in the DC area. However, I get the feeling the issues (other than communications related) were caused by MBUSA more than the dealership itself.