GLS Class (X167) Produced 2020 to present

48v Battery Malfunction

Thread Tools
 
Search this Thread
 
Rate Thread
 
Old Dec 2, 2021 | 03:56 PM
  #101  
Longroof45's Avatar
Senior Member
 
Joined: May 2021
Posts: 338
Likes: 101
From: Shaker Heights, Ohio
2021 E450 All Terrain Wagon
Originally Posted by Mercedesfla007
How long has it taken anyone to receive the new 48v battery. My update today is they have no ETA! Which is not encouraging and I have my big road trip in about 2 weeks!

Anything I can do in regards to contacting someone to ensure it’s sent asap to them?
The first time in May my car was towed in on Monday and I had it back on Friday. I believe the dealer had its hands on a new battery within two days. The second time in June, it took nine days to get the car back, so I'm guessing it took about a week for them to get a battery.
Reply
Old Dec 2, 2021 | 06:22 PM
  #102  
Mercedesfla007's Avatar
Junior Member
 
Joined: Jul 2021
Posts: 60
Likes: 6
GLS 450 2021
Originally Posted by Longroof45
The first time in May my car was towed in on Monday and I had it back on Friday. I believe the dealer had its hands on a new battery within two days. The second time in June, it took nine days to get the car back, so I'm guessing it took about a week for them to get a battery.
You had the same issue twice with the 48V battery? What makes you think they fixed it the 2nd time? Unbelievable!
Reply
Old Dec 2, 2021 | 06:39 PM
  #103  
Neyugnct's Avatar
Newbie
 
Joined: Dec 2021
Posts: 12
Likes: 3
GLS450
Originally Posted by Mercedesfla007
You had the same issue twice with the 48V battery? What makes you think they fixed it the 2nd time? Unbelievable!
dealers are advised to follow the repair bulletin for this the first time around which includes removing the paint from where the ground wire attaches etc before replacing the battery. Have to look at the original RO to see what was actually done
Reply
Old Dec 2, 2021 | 06:42 PM
  #104  
Longroof45's Avatar
Senior Member
 
Joined: May 2021
Posts: 338
Likes: 101
From: Shaker Heights, Ohio
2021 E450 All Terrain Wagon
Originally Posted by Mercedesfla007
You had the same issue twice with the 48V battery? What makes you think they fixed it the 2nd time? Unbelievable!
Nothing, really. The first battery saw a total of 196 miles (no doubt it was already sapped when it came off the boat) and the second a total of 535 miles. I'm well over 3,000 miles on the third battery but frankly I've changed plans to take a north coast to south coast road trip, and opted to fly instead because I haven't gotten my confidence back. I tried to push my dealer into giving me the battery with the new part number the last time to no avail. They said they had to install what MB sent them, and that was the old part number. I'm hoping that my present battery isn't one of the "bad batch" and that the software updates my dealer did will keep me running for a long time. But you know that Peanuts cartoon where Lucy is holding the football for Charlie Brown to kick, with that "you can trust me this time" look on her face?

Last edited by Longroof45; Dec 2, 2021 at 06:52 PM.
Reply
Old Dec 2, 2021 | 06:45 PM
  #105  
Longroof45's Avatar
Senior Member
 
Joined: May 2021
Posts: 338
Likes: 101
From: Shaker Heights, Ohio
2021 E450 All Terrain Wagon
Originally Posted by Neyugnct
dealers are advised to follow the repair bulletin for this the first time around which includes removing the paint from where the ground wire attaches etc before replacing the battery. Have to look at the original RO to see what was actually done
My dealer did that but that didn't fix anything.
Reply
Old Dec 2, 2021 | 06:58 PM
  #106  
Longroof45's Avatar
Senior Member
 
Joined: May 2021
Posts: 338
Likes: 101
From: Shaker Heights, Ohio
2021 E450 All Terrain Wagon
Originally Posted by Longroof45
Nothing, really. The first battery saw a total of 196 miles (no doubt it was already sapped when it came off the boat) and the second a total of 535 miles. I'm well over 3,000 miles on the third battery but frankly I've changed plans to take a north coast to south coast road trip, and opted to fly instead because I haven't gotten my confidence back. I tried to push my dealer into giving me the battery with the new part number the last time to no avail. They said they had to install what MB sent them, and that was the old part number. I'm hoping that my present battery isn't one of the "bad batch" and that the software updates my dealer did will keep me running for a long time. But you know that Peanuts cartoon where Lucy is holding the football for Charlie Brown to kick, with that "you can trust me this time" look on her face?
Mercedesfla007, I hope I didn't spook you on your upcoming road trip. Remember, my failures were relatively early (May and June) and I think MB may have figured some things out since then because I'm not seeing a lot of repeat battery replacement stories on this board. I'm just leery of taking a road trip with my wife and dog from the Great Lakes to South Florida in February, the worst month of the year. I monitor these 48 volt battery threads rigorously, hoping it will restore my confidence. I'm not seeing a lot of repeat failures, but we're seniors (other than the dog) and just can't risk it.
Reply
Old Dec 2, 2021 | 07:11 PM
  #107  
Neyugnct's Avatar
Newbie
 
Joined: Dec 2021
Posts: 12
Likes: 3
GLS450
Just curious, those with the 48v issue on the battery. What’s your driving habits like? Slow and steady, aggressive, light footed?

I know on my NSX if I plan to not drive the car for a few days I’ll throw it in sport+ to charge the battery before I park it. It does show me when it’s charging and when it’s being depleted also. But driving habit plays a huge role in how that battery charges/depletes.

So far on my GLS450 I have no issues, I do drive it spiritedly though cause I shoulda bought a 580/63 instead lol
Reply
Old Dec 3, 2021 | 07:20 PM
  #108  
Mercedesfla007's Avatar
Junior Member
 
Joined: Jul 2021
Posts: 60
Likes: 6
GLS 450 2021
My latest update is so reassuring for an $87k+ car.
“Battery should be here some time next week”.
No words…..was originally told a couple days…

Reply
MB World Stories

The Best of Mercedes & AMG

story-0

7 Craziest Things AMG Gas Ever Built

 Verdad Gallardo
story-1

New Electric Mercedes-AMG GT 4-Door Coupe Unveiled: 10 Things You Need to Know

 Verdad Gallardo
story-2

6 Mercedes Models That Did NOT Age Well (But Are Somehow Still Cool)

 Verdad Gallardo
story-3

Manual Mercedes? 6 Times Sindelfingen Let Drivers Have All The Fun

 Verdad Gallardo
story-4

Mercedes SLR McLaren 722 S Is Extremely Rare Example Modified by McLaren

 Verdad Gallardo
story-5

8 Classic Boxy Mercedes Designs That Have Aged Like Fine Wine

 Verdad Gallardo
story-6

Flawlessly Restored Mercedes 190E Evo II Heads to Auction

 Verdad Gallardo
story-7

Electric Mercedes C-Class Unveiled: 11 Things You Need to Know

 Verdad Gallardo
story-8

Mercedes EQS Gets A Major Update: Everything You Need to Know

 Verdad Gallardo
story-9

5 Underrated Mercedes-Benz Models That Don't Get the Love They Deserve

 Verdad Gallardo
Old Dec 8, 2021 | 08:26 PM
  #109  
Mercedesfla007's Avatar
Junior Member
 
Joined: Jul 2021
Posts: 60
Likes: 6
GLS 450 2021
Picked up my car today. They had it a week! New battery installed…. Will keep my fingers crossed and have positive thoughts that this is Mercedes and is higher quality!
Reply
Old Dec 8, 2021 | 10:12 PM
  #110  
Longroof45's Avatar
Senior Member
 
Joined: May 2021
Posts: 338
Likes: 101
From: Shaker Heights, Ohio
2021 E450 All Terrain Wagon
Originally Posted by Mercedesfla007
Picked up my car today. They had it a week! New battery installed…. Will keep my fingers crossed and have positive thoughts that this is Mercedes and is higher quality!
That's the right attitude. Don't ruin the great experience of driving a great machine.
Reply
Old Dec 26, 2021 | 07:24 PM
  #111  
LNK's Avatar
LNK
Newbie
 
Joined: Dec 2021
Posts: 3
Likes: 0
From: Keene, NH 03431
2020 GLE 450
48 v battery malfunction in a new GLE 450

Seasons' Greeting! I am reporting this issue (48v battery malfunction) that happened with my 2020 GLS 450. It has almost 12k miles on it.
What to do?
I am in western New Hampshire.
What to do?
Reply
Old Dec 26, 2021 | 07:34 PM
  #112  
Mercedesfla007's Avatar
Junior Member
 
Joined: Jul 2021
Posts: 60
Likes: 6
GLS 450 2021
You have to bring it in and assume you will have to get it towed in and hopefully they will order a new battery. It took them 7 days to get it in.
Reply
Old Dec 26, 2021 | 08:08 PM
  #113  
Longroof45's Avatar
Senior Member
 
Joined: May 2021
Posts: 338
Likes: 101
From: Shaker Heights, Ohio
2021 E450 All Terrain Wagon
Originally Posted by LNK
Seasons' Greeting! I am reporting this issue (48v battery malfunction) that happened with my 2020 GLS 450. It has almost 12k miles on it.
What to do?
I am in western New Hampshire.
What to do?
What's the status? Towed in?
Reply
Old Dec 26, 2021 | 08:54 PM
  #114  
LNK's Avatar
LNK
Newbie
 
Joined: Dec 2021
Posts: 3
Likes: 0
From: Keene, NH 03431
2020 GLE 450
48v Battery Malfunction

In my driveway. I am calling MB Manchester, NH tomorrow, Monday morning.

Last edited by LNK; Dec 26, 2021 at 08:55 PM. Reason: typo
Reply
Old Dec 26, 2021 | 08:56 PM
  #115  
LNK's Avatar
LNK
Newbie
 
Joined: Dec 2021
Posts: 3
Likes: 0
From: Keene, NH 03431
2020 GLE 450
Thank you for your advice.
I value it.
LNK
Reply
Old Dec 26, 2021 | 09:58 PM
  #116  
Longroof45's Avatar
Senior Member
 
Joined: May 2021
Posts: 338
Likes: 101
From: Shaker Heights, Ohio
2021 E450 All Terrain Wagon
Originally Posted by LNK
Thank you for your advice.
I value it.
LNK
Please keep us posted. Hopefully, a software updat with do it. Maybe a new 48v battery. Let us knw.
Reply
Old Dec 27, 2021 | 09:42 AM
  #117  
marchgroupinc's Avatar
Super Member
10 Year Member
Liked
Loved
Community Favorite
 
Joined: Dec 2013
Posts: 630
Likes: 177
From: SW Ontario Canada
2020 GLS580, 2023 Corvette Z06
Report to NHSTA

Originally Posted by LNK
Seasons' Greeting! I am reporting this issue (48v battery malfunction) that happened with my 2020 GLS 450. It has almost 12k miles on it.
What to do?
I am in western New Hampshire.
What to do?
Please report this like a few others have done, to the NHSTA so that it will become a recall. Mercedes know about this and so far hasn't issued a recall on their own. Maybe if enough instances are reported it will be an official recall. It also appears that it will happen multiple times for some and Mercedes need to be proactive on this instead of hiding this real safety issue. Next time it happens to someone while driving or other circumstances could result in an unfortunate catastrophe.
Reply
Old Dec 27, 2021 | 10:21 AM
  #118  
Longroof45's Avatar
Senior Member
 
Joined: May 2021
Posts: 338
Likes: 101
From: Shaker Heights, Ohio
2021 E450 All Terrain Wagon
Originally Posted by LNK
In my driveway. I am calling MB Manchester, NH tomorrow, Monday morning.
Most of the reported 48v battery issues have been on MY2021 vehicles. There have been very few on MY2020 and my recollection is that at least some of those have only required a software update. I hope that's all you require.
Reply
Old Dec 27, 2021 | 01:13 PM
  #119  
zimirza2003's Avatar
Junior Member
10 Year Member
 
Joined: Apr 2014
Posts: 34
Likes: 10
From: Irvine, CA
!90 E 1984, 300D 1984, 300SD 1986, 300TD 1988, 400SE 1990, 500CL 1995, GL350 2012, GLS580 2020, 2025
gls580 24 volt battery

Originally Posted by Longroof45
Most of the reported 48v battery issues have been on MY2021 vehicles. There have been very few on MY2020 and my recollection is that at least some of those have only required a software update. I hope that's all you require.
the dealer found that the battery terminals were painted which resulted in intermittent no start issue
Cheers
Reply
Old Jan 5, 2022 | 08:00 PM
  #120  
9157's Avatar
Junior Member
 
Joined: Nov 2019
Posts: 54
Likes: 7
GLS
Round 2!

Well I had the 48v malfunction in July, towed to the the dealer and I was there for 3 weeks.
WELL, IT JUST HAPPENED AGAIN!!!
my service advisor said that MB really doesn’t have a fix yet and are shooting at straws trying to find a permanent fix.
not sure what to do. The last time MB send an engineer and his remedy was to sand down all the battery connections. They also offered an additional 1yr warranty or $3k off a new one. Not very comforting. Not sure what to do.
Reply
Old Jan 5, 2022 | 08:26 PM
  #121  
Longroof45's Avatar
Senior Member
 
Joined: May 2021
Posts: 338
Likes: 101
From: Shaker Heights, Ohio
2021 E450 All Terrain Wagon
Originally Posted by 9157
Well I had the 48v malfunction in July, towed to the the dealer and I was there for 3 weeks.
WELL, IT JUST HAPPENED AGAIN!!!
my service advisor said that MB really doesn’t have a fix yet and are shooting at straws trying to find a permanent fix.
not sure what to do. The last time MB send an engineer and his remedy was to sand down all the battery connections. They also offered an additional 1yr warranty or $3k off a new one. Not very comforting. Not sure what to do.
Sorry to hear. You're driving a GLS? What MY and how many miles, if I may ask? And did they replace the 48 volt in July?
Reply
Old Jan 5, 2022 | 08:43 PM
  #122  
9157's Avatar
Junior Member
 
Joined: Nov 2019
Posts: 54
Likes: 7
GLS
Originally Posted by Longroof45
Sorry to hear. You're driving a GLS? What MY and how many miles, if I may ask? And did they replace the 48 volt in July?
2020 GLS. First failure happened at 24k miles and it now has 31k miles.
Reply
Old Jan 5, 2022 | 10:18 PM
  #123  
9157's Avatar
Junior Member
 
Joined: Nov 2019
Posts: 54
Likes: 7
GLS
Originally Posted by 9157
It happened to me at 23k miles. Dealer had it for 15 days and there is no real solution from MBUSA. If fact, MBUSA acted as if it’s not an issue even though they have a bulletin out with 3 possible fixes…. I use the word possible as most of the cars that had these “fixes” had the issue repeatedly occur afterwards.
MBUSA offer me $3k towards a new car or an additional year of warranty as compensation.
Funny though, they say all the posts on the forum is not to believed and just chatter!
I had the 48v malfunction in July, towed to the the dealer and It was there for 2 weeks.
WELL, IT JUST HAPPENED AGAIN!!!
my service advisor said that MB really doesn’t have a fix yet and are shooting at straws trying to find a permanent fix.
not sure what to do. The last time MB send an engineer and his remedy was to sand down all the battery connections. Not sure what to do.


Reply
Old Jan 6, 2022 | 01:18 AM
  #124  
nc211's Avatar
MBWorld Fanatic!
5 Year Member
Liked
Loved
Community Favorite
 
Joined: Jun 2017
Posts: 1,352
Likes: 776
2020 GLS450 (wife) / 2024 Ford Bronco (mine) / 2014 VW Tiquan (son)
Originally Posted by 9157
I had the 48v malfunction in July, towed to the the dealer and It was there for 2 weeks.
WELL, IT JUST HAPPENED AGAIN!!!
my service advisor said that MB really doesn’t have a fix yet and are shooting at straws trying to find a permanent fix.
not sure what to do. The last time MB send an engineer and his remedy was to sand down all the battery connections. Not sure what to do.
did they actually replace the battery last time? That seems to be a general fix for many. Or did they just tinker with the connectors?

trusting the comments of a MB dealer service advisor, is on par with assuming the Amazon delivery driver knows the engineering specs of the Blue Origin space rocket.
Reply
Old Jan 6, 2022 | 10:50 AM
  #125  
Longroof45's Avatar
Senior Member
 
Joined: May 2021
Posts: 338
Likes: 101
From: Shaker Heights, Ohio
2021 E450 All Terrain Wagon
Originally Posted by nc211
did they actually replace the battery last time? That seems to be a general fix for many. Or did they just tinker with the connectors?

trusting the comments of a MB dealer service advisor, is on par with assuming the Amazon delivery driver knows the engineering specs of the Blue Origin space rocket.
I'm curious as well. I'm wondering if anyone else sees a pattern here or whether I'm just stretching to find answers. It seems that the 48 volt battery issues, as well as MB's attempted fixes, have been different for MY2020 and MY2021. With MY2021, it seems the issue has generally arisen in very low mileage conditions (in my case, twice at under 1,000 miles); whereas, with MY2020 the failures have occurred much later in the life of the battery. Also, it seems that MB has acted fairly quickly in authorizing replacement of the 48 volt battery in MY2021 vehicles, but not so much with MY2020 vehicles, preferring to try other workarounds first. I don't know if that pattern is real or imagined.
Reply


You have already rated this thread Rating: Thread Rating: 0 votes,  average.


All times are GMT -4. The time now is 08:06 PM.

story-0
7 Craziest Things AMG Gas Ever Built

Slideshow: Sometimes AMG builds fast sedans. Other times, it builds twin-turbo V12 land missiles and six-wheeled off-road monsters.

By Verdad Gallardo | 2026-05-26 17:59:58


VIEW MORE
story-1
New Electric Mercedes-AMG GT 4-Door Coupe Unveiled: 10 Things You Need to Know

Slideshow: Mercedes-AMG's new electric GT 4-Door Coupe trades combustion for software, synthetic noise, and more than 1,100 horsepower.

By Verdad Gallardo | 2026-05-20 20:08:15


VIEW MORE
story-2
6 Mercedes Models That Did NOT Age Well (But Are Somehow Still Cool)

Slideshow: Not every Mercedes design becomes timeless, some feel stuck in the era they came from.

By Verdad Gallardo | 2026-05-12 18:09:07


VIEW MORE
story-3
Manual Mercedes? 6 Times Sindelfingen Let Drivers Have All The Fun

Slideshow: Yes, Mercedes built manual cars, and some of them are far more interesting than you'd expect.

By Verdad Gallardo | 2026-05-02 12:36:58


VIEW MORE
story-4
Mercedes SLR McLaren 722 S Is Extremely Rare Example Modified by McLaren

Slideshow: A one-of-one U.S.-spec Mercedes-Benz SLR McLaren Roadster became even rarer after a factory-backed transformation at McLaren's headquarters.

By Verdad Gallardo | 2026-04-29 11:19:28


VIEW MORE
story-5
8 Classic Boxy Mercedes Designs That Have Aged Like Fine Wine

Slideshow: Before curves took over, Mercedes mastered the art of the straight line, and some of those shapes still look right today.

By Verdad Gallardo | 2026-04-25 12:05:49


VIEW MORE
story-6
Flawlessly Restored Mercedes 190E Evo II Heads to Auction

Slideshow: The 190E Evolution II shows how a homologation necessity became a six-figure collector icon.

By Verdad Gallardo | 2026-04-22 17:53:47


VIEW MORE
story-7
Electric Mercedes C-Class Unveiled: 11 Things You Need to Know

Slideshow: Mercedes is turning one of its core nameplates electric, and the details show just how serious this shift is.

By Verdad Gallardo | 2026-04-21 13:58:06


VIEW MORE
story-8
Mercedes EQS Gets A Major Update: Everything You Need to Know

Slideshow: Faster charging, longer range, and a controversial steer-by-wire system define the latest evolution of Mercedes-Benz EQS.

By Verdad Gallardo | 2026-04-15 10:35:34


VIEW MORE
story-9
5 Underrated Mercedes-Benz Models That Don't Get the Love They Deserve

Slideshow: These overlooked Mercedes-Benz models never got the spotlight, but they quietly delivered more than most remember.

By Verdad Gallardo | 2026-04-13 19:35:45


VIEW MORE