GLS Class (X167) Produced 2020 to present

B3 Service Question

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Old May 9, 2025 | 01:02 PM
  #26  
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'21 AMG53 wDPP & ARC, 19 GLC300 - Former-03 C240,2 ML BlueTecs,20 GLE450 E-ABC,15 Cayenne D,17 Macan
Originally Posted by W205C43PFL
Since there were reports of mb dealerships not using oem oil, I wouldn't be surprised if they still do though.
I doubt it. They'd lose their franchise.

However, if an oil spec is superseded, I believe a dealership is allowed to use existing stock until depleted, unless specifically prohibited by the manufacturer.
Which would probably just be a week or two.
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Old May 9, 2025 | 02:32 PM
  #27  
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Originally Posted by mikapen
I doubt it. They'd lose their franchise.

However, if an oil spec is superseded, I believe a dealership is allowed to use existing stock until depleted, unless specifically prohibited by the manufacturer.
Which would probably just be a week or two.
Are we talking about non genuine mb oil or talking about additives? If the former: https://mbworld.org/forums/gls-class...ml#post9156510
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Old May 9, 2025 | 02:33 PM
  #28  
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GLS 450
Originally Posted by mikapen
Need more specific information.
There are a lot of opinions posted above, based on no information and guesses.

What specifically was included in those quotes?

You could go back and tell each of them that you're Price Shopping and see how they respond.
Most dealers have a "minimum service" menu, and others might offer "just an oil change" without the recommended (required for warranty?) inspections.
Or just ask for the cheapest service, if that's what you're looking for.

But without more information all we get is guesses.
This is what they quoted:
  • Dealer 1: Oil change, spark plugs, engine air filter, multipoint inspection ($1,300)
  • Dealer 2: Oil change, cabin filter, air filter, brake fluid flush, multipoint inspection ($725)
Based on W205C43PFL's post, what I need is oil change, spark plugs, filter that dealer 1 quoted as i just passed 50,000 miles.I had dealer 2's work done at 40,000 when I purchased the vehicle.

I called 2 additional dealers and was quoted $1,450 and $1,200 for the oil change, spark plugs, engine air filter, and multipoint.


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Old May 9, 2025 | 02:38 PM
  #29  
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Originally Posted by mikapen
It depends on applicable state laws, but in Colorado it's 10% or $25, whichever is less.
Whatever the state, though, they can only exceed the quoted amount by getting authorization via a phone call, message or email, that's notated on the repair order.

The important thing is to realize that it's an actual "Not to exceed" quote that you are authorizing, and also agreeing to pay the charge.

Edit- It's just like getting a re-roof on your house, or hiring a painter.
Oh whichever is less, 25 extra is not tooo bad then.

I assume they record the call as verbal proof that you accepted the quote?
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Old May 9, 2025 | 02:54 PM
  #30  
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'21 AMG53 wDPP & ARC, 19 GLC300 - Former-03 C240,2 ML BlueTecs,20 GLE450 E-ABC,15 Cayenne D,17 Macan
Originally Posted by spartacvs13
This is what they quoted:
  • Dealer 1: Oil change, spark plugs, engine air filter, multipoint inspection ($1,300)
  • Dealer 2: Oil change, cabin filter, air filter, brake fluid flush, multipoint inspection ($725)
Based on W205C43PFL's post, what I need is oil change, spark plugs, filter that dealer 1 quoted as i just passed 50,000 miles.I had dealer 2's work done at 40,000 when I purchased the vehicle.

I called 2 additional dealers and was quoted $1,450 and $1,200 for the oil change, spark plugs, engine air filter, and multipoint.
I agree that's what's needed at 50k.
Brake flush is every 24 months, so that depends on when it was last done. It would be in addition to the above.
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Old May 9, 2025 | 03:27 PM
  #31  
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Originally Posted by mikapen
Just know that when you (anyone) sign the repair order, you (anyone) are authorizing the repairs. It shouldn't be a surprise if you pay attention.

On the other hand, it seems criminal that BMW charges $150 for their free service.
But the owner also has to authorize those repairs beforehand, so calling Mercedes owners uninformed is kind of uninformed in itself.

We still don't know what the initial quote from the op's post included, so all these responses are pure conjecture.
you are wrong. BMW does NOT charge anything for their free service. But following the free 3-year or 1st three 3 services, they charge 150 USD for all what I have mentioned
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Old May 11, 2025 | 10:09 AM
  #32  
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'21 AMG53 wDPP & ARC, 19 GLC300 - Former-03 C240,2 ML BlueTecs,20 GLE450 E-ABC,15 Cayenne D,17 Macan
Originally Posted by S_W222
you are wrong. BMW does NOT charge anything for their free service. But following the free 3-year or 1st three 3 services, they charge 150 USD for all what I have mentioned
I was just relying on your recent post. That's why I'm wrong. My mistake.

$150 for 9 qts of oil, oil filter, wipers, cabin filters, a video, an hour+ of shop time even by minimum Level 3 technician, and a quick detail is definitely a good deal, even if somewhat unbelievable.

Last edited by mikapen; May 11, 2025 at 10:11 AM.
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Old May 11, 2025 | 10:47 AM
  #33  
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Originally Posted by mikapen
I was just relying on your recent post. That's why I'm wrong. My mistake.

$150 for 9 qts of oil, oil filter, wipers, cabin filters, a video, an hour+ of shop time even by minimum Level 3 technician, and a quick detail is definitely a good deal, even if somewhat unbelievable.
If I recalled correctly, bmw does have a vehicle check required in 6 years or so after its first delivery, someone mentioned that before, is that still a thing?
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Old May 12, 2025 | 02:29 AM
  #34  
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'21 AMG53 wDPP & ARC, 19 GLC300 - Former-03 C240,2 ML BlueTecs,20 GLE450 E-ABC,15 Cayenne D,17 Macan
Originally Posted by W205C43PFL
If I recalled correctly, bmw does have a vehicle check required in 6 years or so after its first delivery, someone mentioned that before, is that still a thing?
On the other end of the scale and off topic, when I was selling Volvos in the early '80s, there was a required but free 600 mile shop visit to retorque all suspension parts.
A year later, you could tell which cars had skipped the 600 mile checkup.
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Old May 12, 2025 | 08:26 AM
  #35  
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Originally Posted by mikapen
On the other end of the scale and off topic, when I was selling Volvos in the early '80s, there was a required but free 600 mile shop visit to retorque all suspension parts.
A year later, you could tell which cars had skipped the 600 mile checkup.
Was it a common issue with it so when they ignored it that is why problems started to arise?
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Old May 12, 2025 | 09:54 AM
  #36  
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Originally Posted by W205C43PFL
If I recalled correctly, bmw does have a vehicle check required in 6 years or so after its first delivery, someone mentioned that before, is that still a thing?
in 6-years? Am not sure what you mean, but vehicle check is performed every year by the time I do the annual service (and it's required; performed at no charge all the time during annual services if you select the dealer). It may have higher mileage allowance, but it's every year. The check is a multi-inspection check along with a video by the technician pointing to different areas while the car is lifted up.
BMW dealers are always so busy because of their very competitive rate for the annual service that even indy shop can't compete with (unless you have a big repear, then you get to choose, but they follow just the same software that indy shops are using to estimate the repair time for a given service; not sure about their hourly rate but it seemed ot be always reasonable, often they charge customers low 100s / hour, while they pay the technical probably 54-60sh USD/hour or 100-120K a year).

The maintenance manual itself for BMW is much easier to find (Can download/fine it online, from the app, or via the online personal profile web-portal), and there is a small book that comes with the car. There are no vagueness as far as what gets done every-year or at what mine. I don't know why, on the other hand, Mbenz made their maintenance schedule a big secret. There is also a reminder in the iDrive menu for the "Vehicle check" which is also separate from the fluids, brake pads/fluid, oil change, etc). It's been the same in all my BMWs starting from model year 2016 up until today.

Also, loaners are always free (the 3 mercedes dealers around me all would not offer a loaner during oil change unless there is a repair). Personally I prefer to drop off the car on the way to work in the AM, get a loaner, and just return it by end of the day. I love my GLS, but sorry, there is literally nothing better ownership wise with Mbenz dealers than BMW... nothing... and since 2016 I lived in 3 different states and worked with many different benz and BMW dealers and it's been always the same... Mbenz dealers trying to charge 600-900 and in a sneaky manner trying to squeeze in a few items hopping that I won't notice, while BMW always going by the book, word by word, with ~150 USD charge except when I need spark plugs or any other special items like brake fluids, or at the 6th years mark like differential fluids, radiator coolant, etc ... I have never ever offered anything that is not in the manual by BMW dealers (such as replacing wipers just for the same of replacing them when they are good, key-fob batteries, or fuel additives, etc).

Last edited by S_W222; May 12, 2025 at 10:23 AM.
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Old May 12, 2025 | 05:27 PM
  #37  
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Originally Posted by S_W222
in 6-years? Am not sure what you mean, but vehicle check is performed every year by the time I do the annual service (and it's required; performed at no charge all the time during annual services if you select the dealer). It may have higher mileage allowance, but it's every year. The check is a multi-inspection check along with a video by the technician pointing to different areas while the car is lifted up.
BMW dealers are always so busy because of their very competitive rate for the annual service that even indy shop can't compete with (unless you have a big repear, then you get to choose, but they follow just the same software that indy shops are using to estimate the repair time for a given service; not sure about their hourly rate but it seemed ot be always reasonable, often they charge customers low 100s / hour, while they pay the technical probably 54-60sh USD/hour or 100-120K a year).

The maintenance manual itself for BMW is much easier to find (Can download/fine it online, from the app, or via the online personal profile web-portal), and there is a small book that comes with the car. There are no vagueness as far as what gets done every-year or at what mine. I don't know why, on the other hand, Mbenz made their maintenance schedule a big secret. There is also a reminder in the iDrive menu for the "Vehicle check" which is also separate from the fluids, brake pads/fluid, oil change, etc). It's been the same in all my BMWs starting from model year 2016 up until today.

Also, loaners are always free (the 3 mercedes dealers around me all would not offer a loaner during oil change unless there is a repair). Personally I prefer to drop off the car on the way to work in the AM, get a loaner, and just return it by end of the day. I love my GLS, but sorry, there is literally nothing better ownership wise with Mbenz dealers than BMW... nothing... and since 2016 I lived in 3 different states and worked with many different benz and BMW dealers and it's been always the same... Mbenz dealers trying to charge 600-900 and in a sneaky manner trying to squeeze in a few items hopping that I won't notice, while BMW always going by the book, word by word, with ~150 USD charge except when I need spark plugs or any other special items like brake fluids, or at the 6th years mark like differential fluids, radiator coolant, etc ... I have never ever offered anything that is not in the manual by BMW dealers (such as replacing wipers just for the same of replacing them when they are good, key-fob batteries, or fuel additives, etc).
https://cimg0.ibsrv.net/gimg/www.mbw...8b4662f376.png
I don't know, maybe it is different in Canada, I have a few friends that own bmw and their service is always 15,000 KMs or 1 year minimum yes but a vehicle check is scheduled (to be honest I can't remember if it was 6 years but was not every year), I need to ask to confirm.

MB used to have it (or at lest MB Canada used to have it online) but for some reason only prior to 2017 (including) model year, here is an example of a 2017 C-Class: https://www.mercedes-benz.ca/content..._Ed_B__ENG.pdf
nowadays even asking service advisior they say it is confidential... seriously
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Old May 12, 2025 | 05:31 PM
  #38  
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I totally understand your frustration with the loaners and hidden cost situation. Thing is MB themselves always see themselves as a superior brand than audi and bmw, the cost of entry also reflects that I guess. They still believe in the "BMW is a poor man's Mercedes" I don't agree but
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Old May 13, 2025 | 11:24 AM
  #39  
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Originally Posted by W205C43PFL
Was it a common issue with it so when they ignored it that is why problems started to arise?
Volvo's 600 mile service was engineered in - a re-torque after the bushings took a set. That was during their Million Mile Volvo era, so it seemed to be effective.
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Old May 13, 2025 | 03:35 PM
  #40  
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Originally Posted by mikapen
Volvo's 600 mile service was engineered in - a re-torque after the bushings took a set. That was during their Million Mile Volvo era, so it seemed to be effective.
Fair to say that was before the Swedish company sold itself?
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Old May 13, 2025 | 05:28 PM
  #41  
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'21 AMG53 wDPP & ARC, 19 GLC300 - Former-03 C240,2 ML BlueTecs,20 GLE450 E-ABC,15 Cayenne D,17 Macan
Originally Posted by W205C43PFL
Fair to say that was before the Swedish company sold itself?
Yup, Swedish.
One my favorite Demos, when the dealer let us order demonstrators that we would then drive until sold, was an 82 GLT Turbo Wagon with the somewhat secret, optional parts department intercooler. Fond memories. Did some autocrosses, got it broken in, took a record-breaking 700 mile road trip and sold it. Definite mixed emotions. Silver w/ black leather.
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Old May 13, 2025 | 05:46 PM
  #42  
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Originally Posted by mikapen
Yup, Swedish.
One my favorite Demos, when the dealer let us order demonstrators that we would then drive until sold, was an 82 GLT Turbo Wagon with the somewhat secret, optional parts department intercooler. Fond memories. Did some autocrosses, got it broken in, took a record-breaking 700 mile road trip and sold it. Definite mixed emotions. Silver w/ black leather.
Good times for sure, fair to say there is no new Volvo (especially since it is sold to another company now) that you are interested anymore?
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Old May 13, 2025 | 07:27 PM
  #43  
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Originally Posted by W205C43PFL
Good times for sure, fair to say there is no new Volvo (especially since it is sold to another company now) that you are interested anymore?
I have a friend (a Swede) who loves his, but I haven't been interested enough even to sit in one for over a decade. Partly because I don't like the dealer group.
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Old May 13, 2025 | 07:50 PM
  #44  
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Originally Posted by mikapen
I have a friend (a Swede) who loves his, but I haven't been interested enough even to sit in one for over a decade. Partly because I don't like the dealer group.
I see, does the dealership group own any MB dealerships by chance?

I see, so not anything to do with the brand, you don't mind the vehicles just not a fan of the dealership.
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Old May 14, 2025 | 10:42 AM
  #45  
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Originally Posted by W205C43PFL
I see, does the dealership group own any MB dealerships by chance?

I see, so not anything to do with the brand, you don't mind the vehicles just not a fan of the dealership.
Not interested in Volvo.
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Old May 14, 2025 | 01:58 PM
  #46  
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Originally Posted by mikapen
Not interested in Volvo.
Oh my mistake then. The reason why I mentioned Volvo is (well, was) they are the only Swedish car brand (available in North America) and Sweden is a nice country (imo). Which has nothing to do with the car, but maybe the culture of the people influences their cars?
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