Very disappointed in my 2012 ml350
#1
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ML 350
Very disappointed in my 2012 ml350
bought in Oct 2011. brand new, of course.
1. felt driver seat click in a few weeks. dealer checked twice, said no problem. 3rd time, identified the problem and fixed.
2. error message on panel: l front airbag dysfunction..., was told no problem. reseted.
3. I heard slight noise from engine when sitting on driver seat. sounds like normal engine noise, but did not hear it in the past. MB tech checked, identified it is abnormal, from inside of engine. need further investigation.
I am driving the loaner GLK now.
I told the service manager that I don't want to get engine fixed. if it is engine problem, I just want to have it replaced. Do you think if my request is reasonable? It is a 1 year old mercedes. can't believe this.
1. felt driver seat click in a few weeks. dealer checked twice, said no problem. 3rd time, identified the problem and fixed.
2. error message on panel: l front airbag dysfunction..., was told no problem. reseted.
3. I heard slight noise from engine when sitting on driver seat. sounds like normal engine noise, but did not hear it in the past. MB tech checked, identified it is abnormal, from inside of engine. need further investigation.
I am driving the loaner GLK now.
I told the service manager that I don't want to get engine fixed. if it is engine problem, I just want to have it replaced. Do you think if my request is reasonable? It is a 1 year old mercedes. can't believe this.
#2
The first two problems are pretty minor.
As for the engine problem, it may or may not be something serious. I would wait to find out if they know what the problem is and how to fix it.
As for the engine problem, it may or may not be something serious. I would wait to find out if they know what the problem is and how to fix it.
#3
Super Member
bought in Oct 2011. brand new, of course.
1. felt driver seat click in a few weeks. dealer checked twice, said no problem. 3rd time, identified the problem and fixed.
2. error message on panel: l front airbag dysfunction..., was told no problem. reseted.
3. I heard slight noise from engine when sitting on driver seat. sounds like normal engine noise, but did not hear it in the past. MB tech checked, identified it is abnormal, from inside of engine. need further investigation.
I am driving the loaner GLK now.
I told the service manager that I don't want to get engine fixed. if it is engine problem, I just want to have it replaced. Do you think if my request is reasonable? It is a 1 year old mercedes. can't believe this.
1. felt driver seat click in a few weeks. dealer checked twice, said no problem. 3rd time, identified the problem and fixed.
2. error message on panel: l front airbag dysfunction..., was told no problem. reseted.
3. I heard slight noise from engine when sitting on driver seat. sounds like normal engine noise, but did not hear it in the past. MB tech checked, identified it is abnormal, from inside of engine. need further investigation.
I am driving the loaner GLK now.
I told the service manager that I don't want to get engine fixed. if it is engine problem, I just want to have it replaced. Do you think if my request is reasonable? It is a 1 year old mercedes. can't believe this.
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#8
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2012 ML 350 BlueTec
Let me tell you what I think will happen. No repair will be performed and the noise will be considered "normal". Especially since no error code was evident. Getting MB to fix ANYTHING without an error code is almost impossible. Especially when it comes to engine problems.
#9
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I'm not sure about the no code no fix policy. Now I am talking about my previous ML not my new 2013 but when I had the car in for maintenance the mechanic said he heard a noise coming from the lifters, check it out and found a few to be out of adjustment and then fixed them. Vehicle was in warranty so no charge. I have had, over the years, a few minor items that were fixed because they were discovered/confirmed by a mechanic without any code displayed. It just might come down to the dealer.
#10
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ML 350
update:
I just got call from MB service manager who stated there is a part inside the engine needs to be replaced and updated. A mb tech with 20 year experience will fix it. it is guarrented that the car will not have this problem after repair. they will not replace the engine. the manage also said he will ask mb to pay one month payment of my car loan($950). the car will be ready next wed.
please comment. do I have to accept this offer? or keep fighting?
I just got call from MB service manager who stated there is a part inside the engine needs to be replaced and updated. A mb tech with 20 year experience will fix it. it is guarrented that the car will not have this problem after repair. they will not replace the engine. the manage also said he will ask mb to pay one month payment of my car loan($950). the car will be ready next wed.
please comment. do I have to accept this offer? or keep fighting?
#11
Super Member
update:
I just got call from MB service manager who stated there is a part inside the engine needs to be replaced and updated. A mb tech with 20 year experience will fix it. it is guarrented that the car will not have this problem after repair. they will not replace the engine. the manage also said he will ask mb to pay one month payment of my car loan($950). the car will be ready next wed.
please comment. do I have to accept this offer? or keep fighting?
I just got call from MB service manager who stated there is a part inside the engine needs to be replaced and updated. A mb tech with 20 year experience will fix it. it is guarrented that the car will not have this problem after repair. they will not replace the engine. the manage also said he will ask mb to pay one month payment of my car loan($950). the car will be ready next wed.
please comment. do I have to accept this offer? or keep fighting?
#13
I think they are fulfilling their duties for warranty. I don't think they have an obligation to extend the warranty. They certainly don't have any obligation to compensate you $950.
I think you have got a good deal. I can think of other scenarios that have not worked out so nicely for others.
I think you have got a good deal. I can think of other scenarios that have not worked out so nicely for others.
#14
When I had problems with my 2012 ML, they offered to pay 2 payments and extend the warranty on the car. In the end, they ended up trading me into another ML. If your dealership has a good relationship with mbusa I would think that you could get an extended warranty out of it, especially if your payment is 950 per month...
#15
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2012 ML 350 BlueTec
From What you have said I have to give MB an "atta boy". Seems they are trying to do the right thing. The $950 is a nice plus.
But I don't think they have a crystal ball and can say you will NEVER have that problem again. However, I would be OK with the repair.
But I don't think they have a crystal ball and can say you will NEVER have that problem again. However, I would be OK with the repair.
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X350d GLE500e 2017, ML350 BlueTec 2012(sold), A200 2013, ML350CDI 2009(sold), Aston Martin DB7 2003
When I had a problem with a Subaru TriBeCa, they had it for five months of my eight month ownership. So they offered me an extended warranty. They forgot I had already paid for that. Your deal sounds fantastic under the circumstances. Be happy!
#20
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ML 350
I don't understand why someone said I am so picky. I asked the service manager if it is my problem or it is original defect of the car. He said it is original defect. If I am not that picky, I may not be able to hear the noise and find the problem. this car just had 12 month maintainence 3 weeks ago, and they did not find anything wrong. Just 3 weeks later they told me there is original defect of engine, and the engine needs to be opened up, and the part needs to be replaced. Is that ridiculous?
If it is original defect of the engine, the whole line of the ml 350 may need to be recalled. It could be serious like that.
If it is original defect of the engine, the whole line of the ml 350 may need to be recalled. It could be serious like that.
#21
Senior Member
As a retired franchised automobile dealer who handled everything from Volkswagen to Rolls-Royce, the expectations of the consumer never cease to amaze me.
You purchase the vehicle with a four year warranty but evidently with the expectation nothing will ever go wrong with it. If they were somehow perfect, dealers would not need service departments and consumers would not need warranties.
There is a noise detected which evidently caused no problem other than aural. They give you a car to drive, fix the problem with no charge, and now are wanting to give you almost a thousand-dollars for your inconvenience.
Although both my Mercedes have less than 2,000 miles on them, I am now officially jealous. I can only hope both of them have the same problem and it will make me two thousand dollars better off! I sympathize with your problem but I am certainly envious. Good luck going forward because you are certainly doing great so far.
You purchase the vehicle with a four year warranty but evidently with the expectation nothing will ever go wrong with it. If they were somehow perfect, dealers would not need service departments and consumers would not need warranties.
There is a noise detected which evidently caused no problem other than aural. They give you a car to drive, fix the problem with no charge, and now are wanting to give you almost a thousand-dollars for your inconvenience.
Although both my Mercedes have less than 2,000 miles on them, I am now officially jealous. I can only hope both of them have the same problem and it will make me two thousand dollars better off! I sympathize with your problem but I am certainly envious. Good luck going forward because you are certainly doing great so far.
#22
Super Member
I don't understand why someone said I am so picky. I asked the service manager if it is my problem or it is original defect of the car. He said it is original defect. If I am not that picky, I may not be able to hear the noise and find the problem. this car just had 12 month maintainence 3 weeks ago, and they did not find anything wrong. Just 3 weeks later they told me there is original defect of engine, and the engine needs to be opened up, and the part needs to be replaced. Is that ridiculous?
If it is original defect of the engine, the whole line of the ml 350 may need to be recalled. It could be serious like that.
If it is original defect of the engine, the whole line of the ml 350 may need to be recalled. It could be serious like that.
#23
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thanks you, guys, for your kind explanations. I don't know much about car. I had owed a honda for 10 years and a toyota for 8 years. I never experieced any powertrain problems from engine to transmission. Maybe my expectation from MB was too high. I just don't want to get any nightmare of engine repair in next a few years even though it is covered by the warranty.
#24
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I still don't get it? When you get a cold are you worried your head will actually explode? Its nothing to worry about MB will back the product if it ever came to being such an issue.
Its only a car it can always be sold...
Its only a car it can always be sold...
#25
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2013 SL550
I'm having a engine noise when I push the gas. I can't really describe it but it sounds like metal grinding noise from the dashboard. When I stop, car is dead quiet. It only occurs when I accelerate. It used to be very quiet and now, extremely annoying and my car is just passed 1000 miles (2013 350 gas model).
I'm going to check with dealers on this Tuesday, let's see if it is a same problem with yours.
I'm going to check with dealers on this Tuesday, let's see if it is a same problem with yours.