M-Class (W166) Produced 2012-2015

Pairing S9 Android phone to 2014 ML350

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Old Dec 29, 2018 | 10:34 PM
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From: Palmerston North, NEW ZEALAND
2024 GLC 43 AMG, 2018 Valante van, 2017 AMG GTR
Pairing S9 Android phone to 2014 ML350

Hi - I have tried several times to pair my new S9 phone via bluetooth to my 2014 ML - but it does not detect it. Bluetooth is switched on. Any suggestions please?
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Old Dec 31, 2018 | 01:00 AM
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From: at the mercedes dealer next to you
2020 GLE350 2020 Toyota Rav4H AWD XLE
from the ML you have to search for devices, have you done that?
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Old Dec 31, 2018 | 03:00 AM
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From: Palmerston North, NEW ZEALAND
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Yes - in 'TEL' I have followed all the instructions and I can get as far as "searching for phone" .... then "no phone detected" Done it several times
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Old Dec 31, 2018 | 10:34 AM
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2012 X6 35i Sport, 2013 ML 350 BT, 2019 4Runner TRD Pro, 2020 CRV-AWD
I know it's a stoopid question, but I've done worse. Is your bluetooth on in the phone?
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Old Dec 31, 2018 | 05:43 PM
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Yes - says so in original post
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Old Dec 31, 2018 | 06:31 PM
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A gaggle of MB's
Let me try to help ...

1 - if you don't have anything crucial in your COMAND - I suggest a fresh clean reboot - go to System - look under options - "Reset" and wait for that process to finush. Once finoshed turn off COMAND then turn back on.

2 - your year ML used a "5-digit" user "hand shake code" - like 12345 - when pairing the device - so when you get to that stage remember the system is asking you to input a 5-digit handshake match code - and input that same code on the other device/side to complete the handshake

3- I have attached a pdf fLet ile from yoru Owner's Manual - in the event you COMAND still does not pickup your SP (with your S9 "discoverable" Bluetooth mode) then go to section External Authorization

Don't worry - you'll get there - just back then both Android and Bluetooth were going thru simultaneous growing pains.
Attached Files
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Old Jan 2, 2019 | 01:56 PM
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From: at the mercedes dealer next to you
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Originally Posted by fabbrisd1
Let me try to help ...

1 - if you don't have anything crucial in your COMAND - I suggest a fresh clean reboot - go to System - look under options - "Reset" and wait for that process to finush. Once finoshed turn off COMAND then turn back on.

2 - your year ML used a "5-digit" user "hand shake code" - like 12345 - when pairing the device - so when you get to that stage remember the system is asking you to input a 5-digit handshake match code - and input that same code on the other device/side to complete the handshake

3- I have attached a pdf fLet ile from yoru Owner's Manual - in the event you COMAND still does not pickup your SP (with your S9 "discoverable" Bluetooth mode) then go to section External Authorization

Don't worry - you'll get there - just back then both Android and Bluetooth were going thru simultaneous growing pains.
Ive owned 2 mercedes benz with the same version of comand inside both how is it possible for it to be reset, it makes no sense
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