M-Class (W166) Produced 2012-2015

COMAND Error/Reboot

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Old 03-10-2020, 10:52 PM
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'22 GLE 350 | '15 ML250 | '87 560SL | '19 GLC 300 | '12 C250 (sold) | '02 ML500 | '98 C230
COMAND Error/Reboot

Hi guys,

When I start up the truck, every 3-5 minutes, it will lock up (audio stops (on all sources), buttons stop responding etc., and about 30 seconds later, it will reboot itself. This happens for 4 or 5 cycles, before stabilizing and being fine for the rest of the drive. I cleared the error buffer in the Engineering Menu, and this error appears. Any one else have/seen something similar? I have COMAND NTG 4.5. Thanks in advance.
Old 03-11-2020, 09:34 AM
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What about a software update? Does it say anything about that? My ML is in the shop now for a recall software update.
What is scary is it says "ECU " referring to the computer in the engine.
Old 03-11-2020, 09:37 AM
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Originally Posted by C280 Sport
What about a software update? Does it say anything about that? My ML is in the shop now for a recall software update.
What is scary is it says "ECU " referring to the computer in the engine.
Shouldn't need a software update, even if there is one. It's a last year ML. My dad's 2012 ML's COMAND never needed an update and is still running just fine. But I will ask.

Re: the ECU, yes, scary, but odd thing is 3 months ago, dealer couldn't clear a MAF code the truck kept throwing, even after a new sensor, so ended up replacing the entire ECU, all under warranty. This doesn't feel tied to the ECU given COMAND is the only thing affected.

​​​​​​I need to do a full scan of the truck this am, too.
Old 03-11-2020, 10:24 AM
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Something is going on globally, this happened to me starting yesterday or day before, and many others are reporting the same problem.
Old 03-11-2020, 10:27 AM
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Originally Posted by Blade Canyon
Something is going on globally, this happened to me starting yesterday or day before, and many others are reporting the same problem.
too weird -- did unplugging your gps connection on the back of COMAND remedy it?
Old 03-11-2020, 10:53 AM
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Originally Posted by we47b1me
too weird -- did unplugging your gps connection on the back of COMAND remedy it?
I don't know how to do that. Mine is a 2012 E63 that I just bought last week. I called a shop this morning, they told me another customer had just called in with the same complaint. I started a thread in the W212 forum and two other members said this started yesterday on theirs, just like yours.
Old 03-11-2020, 11:22 AM
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W222, W221, W166, X166, W115, W110
Have 2 2013 W166s and both are having the exact same issue which started yesterday afternoon. My MB center says more than 20 similar calls have come in today. I didn’t have a clue that I could still take an OTA update. My W221 and W222 are not having any similar symptoms fwiw.





Last edited by mrwalsh37; 03-11-2020 at 11:24 AM.
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Old 03-11-2020, 12:06 PM
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Originally Posted by mrwalsh37
Have 2 2013 W166s and both are having the exact same issue which started yesterday afternoon. My MB center says more than 20 similar calls have come in today. I didn’t have a clue that I could still take an OTA update. My W221 and W222 are not having any similar symptoms fwiw.


dear lord -- if MB denies any of this, we know how this ends.

SKYNET

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Old 03-11-2020, 12:30 PM
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Originally Posted by we47b1me
dear lord -- if MB denies any of this, we know how this ends.

SKYNET

​​​​
Anyone else suspect an mbrace "feature enhancement" is to blame? I know it can be done ota with mbrace2, not sure about legacy versions.

I'll go for Skynet. At least Skynet doesn't make you wait on hold for 30 min just to find out you're screwed like mbrace support.
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Old 03-11-2020, 01:40 PM
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Damn my 2015 ML is in for recall work. Could this be why it is taking so long? I wish I had the car to see if this is happening. I had no idea that MB even offered over the air updates and all. I thought only Tesla had that.
Old 03-11-2020, 01:41 PM
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Originally Posted by we47b1me
Shouldn't need a software update, even if there is one. It's a last year ML. My dad's 2012 ML's COMAND never needed an update and is still running just fine. But I will ask.

Re: the ECU, yes, scary, but odd thing is 3 months ago, dealer couldn't clear a MAF code the truck kept throwing, even after a new sensor, so ended up replacing the entire ECU, all under warranty. This doesn't feel tied to the ECU given COMAND is the only thing affected.

​​​​​​I need to do a full scan of the truck this am, too.
It was a wild guess. Had a odd issue with my W212 E550 when I had it. Dealer updated software and boom fixed. Good luck! Keep us posted please.
Old 03-11-2020, 02:10 PM
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I pulled fuse f100 for 25 minutes. Radio has been acting normal for over 30 minutes now.
Old 03-11-2020, 04:08 PM
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I didn't make any changes to my system today, but after lunch it went back to working normally. Some are blaming a Sirius XM update.
Old 03-11-2020, 07:42 PM
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IF everybody has Sirius that has this problem.................them I'd blame Sirius.

My 2014 started doing this yesterday and again today. Pressing the OFF button near the cups resulted in nothing happening. The system went tru a reboot.......I assume......and the radio/cd started working again.

I WAS thinking battery(s) but now I'm assuming Sirrius messing things up. I have no Merceds aps whatsoever to cause this.
Old 03-11-2020, 07:46 PM
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Originally Posted by HAILERS2
IF everybody has Sirius that has this problem.................them I'd blame Sirius.

My 2014 started doing this yesterday and again today. Pressing the OFF button near the cups resulted in nothing happening. The system went tru a reboot.......I assume......and the radio/cd started working again.

I WAS thinking battery(s) but now I'm assuming Sirrius messing things up. I have no Merceds aps whatsoever to cause this.
Many, including myself, seem to have the issue resolved. Some have said it was a SiriusXM update, but no official word from MB, even after tweeting their official account.
Old 03-11-2020, 09:51 PM
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I just posted this for a GL450 like mine, but it could be applicable to an ML. This is from Oct 2017.

Old 03-11-2020, 09:55 PM
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Originally Posted by pjw1967
I just posted this for a GL450 like mine, but it could be applicable to an ML. This is from Oct 2017.
Interesting. Mine was doing it on all inputs, not just SiriusXM
Old 03-12-2020, 07:23 PM
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I was listening to a CD when this happened Tried to swap to the radio and nothing changed.

It has not happened today. Ofen Sirius will stall oout in the morning when they are updating.

I condier it 'fixed' by doing nothing.

Thinking of getting rid of Sirrus radio. I don't use it hardly at all anymore.
Old 03-13-2020, 12:30 PM
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Verrry Interesting... My 2015 ML/350 Head unit started freezing and locking up this week, first it changes the song I'm listening to (USB or SD Card), Then it freezes up, (can't turn it off or change sources or do anything), then it goes dark, then the clock appears, then it starts up again and begins playing a different song.
Old 03-07-2022, 10:48 PM
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X166
has this screen given you any issues? My radio stopped working. Wondering if screen and its harness caused this. I saw you posted on another thread to check fuse behind radio. I might do that next. You know exactly where it is ?



When I start up the truck, every 3-5 minutes, it will lock up (audio stops (on all sources), buttons stop responding etc., and about 30 seconds later, it will reboot itself. This happens for 4 or 5 cycles, before stabilizing and being fine for the rest of the drive. I cleared the error buffer in the Engineering Menu, and this error appears. Any one else have/seen something similar? I have COMAND NTG 4.5. Thanks in advance.
[/QUOTE]

Old 03-08-2022, 05:36 PM
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Head Unit Freeze/Reboot

Last time that happened, I was told it had something to do with some sort of command Sirius sent. Several days later, presumable after Sirius resent a command, this issue resolved.

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