One Quick Question -
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Super Member
Joined: Apr 2004
Posts: 817
Likes: 0
From: NH
Turbo Diesel
One Quick Question -
I've only ordered one part from an offical MB stealership./
I ordered a $28 peice of plastic that covers the track that my power driver's seat sits on on June 21.
I went in with the part, and gave the kind sage at teh counter my VIN number and the part number off the broken peice, whcih i had on the counter.
He said that was not the right peice (it was the original stock peice, never before switched.) he orders me a different one he says will fit. i agree.
i pay $28.50
2 days later, i get the phone call that the new peice is in. I go and get it, and sure enough, it does not fit.
i bring it back, this time a new parts guy helps me, and says he'll order the right part, same price.
this was 2 weeks ago, i ordered it wednesday June 23, it is now Sat July 3.
still have not gotten the phone call that it's in... does it usually take this long????
should i call the dealership?
I ordered a $28 peice of plastic that covers the track that my power driver's seat sits on on June 21.
I went in with the part, and gave the kind sage at teh counter my VIN number and the part number off the broken peice, whcih i had on the counter.
He said that was not the right peice (it was the original stock peice, never before switched.) he orders me a different one he says will fit. i agree.
i pay $28.50
2 days later, i get the phone call that the new peice is in. I go and get it, and sure enough, it does not fit.
i bring it back, this time a new parts guy helps me, and says he'll order the right part, same price.
this was 2 weeks ago, i ordered it wednesday June 23, it is now Sat July 3.
still have not gotten the phone call that it's in... does it usually take this long????
should i call the dealership?
Super Member
Joined: May 2003
Posts: 696
Likes: 4
From: Motor City
95 E320 Cabriolet, 108K
I'll give the dealer benefit of the doubt. This doesn't sound like a high volume item for the Parts department, nor a critical stock item to keep a customer car rolling. It may have to come from Germany.
It's strange that they ignored the homework you did, providing the part number and such, though sometimes the replacement part can have a new number because of improvements made to a part.
The same covers on my car are mangled, but I choose not to replace them because they can't survive the kicking received from rear passengers who really have no decent leg room.
It's strange that they ignored the homework you did, providing the part number and such, though sometimes the replacement part can have a new number because of improvements made to a part.
The same covers on my car are mangled, but I choose not to replace them because they can't survive the kicking received from rear passengers who really have no decent leg room.
Last edited by Kestas; Jul 4, 2004 at 11:01 AM.
