DasSchnitzel

I was taking a look at my paperwork from the ML350 I bought last week and the dealer reported the maintenance done as part of the CPO - but they haven't done anything. Instead, they just wrote me an IOU for all of those things. What the heck?! If I have a CPO claim and MB looks into this - would they even honor the CPO?

King Luis

why not have them do all the work before buying the car? we are going to look at one soon and i'm going to make sure the service is up to date.

ItalianJoe1

CPO is just extended warranty.

If you need the maintenance done, why are you driving the car? Take it back and have the maintenance they owe you done.

JALLEN4

The car becomes certified when the dealer transmits to Mercedes the proper paperwork and agrees to pay the certification fee. Should the service never be done, the car is still certified and Mercedes will stand behind it. The problem would be between Mercedes and their dealership, not you. The dealer, I can imagine, was just trying to get the car delivered. With the average dealer value in the tens of millions of dollars, they are not committing fraud to sell one used car.

jfk-usaf

It does appear that the supposed inspection is more of a marketing thing and they just fix things as they appear. The downside is that you have to go through the actual process/pain of making a service appointment to get things handled. The upside is that you do have a warranty. Do your research and know what you are looking for. So far my dealership has presented me a "certified" car with bad front brakes and a vibration in the drive train. They also tried to deliver the second car to me with an oil leak that they just called run off from an oil change (somehow oil can drip in an upward direction in an ML engine compartment).

jfk-usaf

When I do eventually accept delivery of my car I think I'm going to need to go through everything that I can on my own (air filter, cabin air filter, ect) and bring it to a mechanic with the Mercedes certification checklist for the rest. No confidence left at this point.

graf

Does anybody know what kind of warranty CPO ML has after delivery? I mean something identical "new vehicle warranty". If nothing like that present - we should check everything on delivery, are we?

jfk-usaf

CPO should be the same thing as the bumper to bumper that you get when you purchase a new ML.

ItalianJoe1

CPO has limitations on trim and wear items that the factory warranty doesn't, but it's pretty good. Not as comprehensive as MB Extended warranty, but it's cheaper and still way better than nothing, covers almost any component failure.

graf

Well, based on my experience, I can state that CPO is ballooned up and overestimated. When we buy it, we are "protected" only within certain limits, far from new car warranty. However they give you a strong impression that yo are OK as a new car buyer. Something like - nothing to worry about, you have the "CPO"! And then goes a long list of visits to dealership and long list of replaced items within only 2-3 months. And whats no good - some not covered under warranty....Its better to be aware of it before you decide to buy MB CPO.

DasSchnitzel

Week 3 of this car - I'm significantly more comfortable with it after digging into the engine bay and spending an hour under it. Complex - yes - but straight forward work with lots of room to work on it myself. The dealer acknowledged the deficit and they're doing the next maintenance (5 year) on them. I'll be doing absolutely all of the scheduled maintenance on it myself after that.

DasSchnitzel

Base is 1 year after you take delivery - or after the factory warranty runs out. Whichever is later. There's a simple guide on the MB USA site just google it.

Doesn't include things like belts and brakes. I wouldn't expect them to cover those but I didn't care either since I can do my own and I enjoy working on cars.

DasSchnitzel

The checklist was done (falsely - like the stuff they will do) but they tagged on an IOU with the sale that said "vehicle service" with a bunch of documents outlining what they need to do. Nothing is out of date. Car went through its last service when it was still under factory warranty last May. It's had 3k miles on it since then.