Car was hit at dealership
Thread Starter
Newbie
Joined: May 2014
Posts: 12
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From: NC
2008 C350
Car was hit at dealership
i have a 2008 C350 38,000m, it recently went in for steering column repair, while it was at dealership the right passenger side was smashed along with the window. The title WAS CLEAN, now it won't be and i don't want to deal with the car now. Will they trade out for comparable? do i need lawyer?
Member
Joined: Mar 2014
Posts: 109
Likes: 1
2019 AMG E53 Coupe
Unfortunately, i had a similar experience in March.... my GL550 was wrecked while the technician was "test driving" it.... $7000 damage!!! Of course there is now a CARFAX.... The dealer fixed everything of course and gave me a some free service (A&B Level Service) coupons.... I contacted a lawyer and they told me there was nothing they could do that wouldn't involve several thousands in expense to me.... I tried to get a diminished value but did was not successful.... Frustrating!!
I'm so sorry you had the same kind of event!!!
I'm so sorry you had the same kind of event!!!
Member
Joined: Mar 2014
Posts: 109
Likes: 1
2019 AMG E53 Coupe
I concur!
Trust me - I raised the roof with MBUSA.... my views about brand loyalty went nowhere.... I've owned four MB and this incident likely sealed the fate that it will be my last. Communications to MBUSA CEO Stephen Cannon were dismissed and never answered (shocking). The lackey they had call me - Ian Cumtata was dismissive and valiantly asserted that the dealers are "franchised" and MBUSA couldn't do anything (hence my recent disdain to the brand and the customer commitment).
Don't want to be discouraging - but its been an unsettling situation. Chrysler and MB have racked up $450k in purchases from me in 22 years. My wife is a Cadillac loyalist. I foresee my next car being a GM purchase. MB really dropped the ball here.... we weren't talking a scratch - but $7,280 of damage and they had my car for a MONTH to repair!! SHAME SHAME SHAME!!!
Trust me - I raised the roof with MBUSA.... my views about brand loyalty went nowhere.... I've owned four MB and this incident likely sealed the fate that it will be my last. Communications to MBUSA CEO Stephen Cannon were dismissed and never answered (shocking). The lackey they had call me - Ian Cumtata was dismissive and valiantly asserted that the dealers are "franchised" and MBUSA couldn't do anything (hence my recent disdain to the brand and the customer commitment).
Don't want to be discouraging - but its been an unsettling situation. Chrysler and MB have racked up $450k in purchases from me in 22 years. My wife is a Cadillac loyalist. I foresee my next car being a GM purchase. MB really dropped the ball here.... we weren't talking a scratch - but $7,280 of damage and they had my car for a MONTH to repair!! SHAME SHAME SHAME!!!
Member
Joined: Mar 2014
Posts: 109
Likes: 1
2019 AMG E53 Coupe
Here is the (worthless) resource from New Jersey that contacted me..... again, calls to and communications sent to Stephen Cannon proved fruitless. Your situation just reopens my wound and resolve that this will be my last Chrysler and MBUSA purchase!!! Brand loyalty shot over something that was THEIR fault!
Ion Cumpata
Team Leader
Customer Advocacy
Mercedes-Benz USA, LLC
Telephone: (201)505-4610
Ion Cumpata
Team Leader
Customer Advocacy
Mercedes-Benz USA, LLC
Telephone: (201)505-4610
