R-Class (W251) Produced 2006-2013: R320CDI, R350, R420CDI, R500

Blank ESN

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Old Dec 4, 2013 | 09:04 PM
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Astrok's Avatar
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Blank ESN

My 2006 R500 year old(to me) sirius radio subscription has stopped. I want to renew it but the message with the phone number shows a blank ESN Anyone seen or heard of this and how do I get the number
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Old Dec 4, 2013 | 10:26 PM
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R500
Call Sirius. They can walk you through it on the phone and they will ping the car.
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Old Dec 6, 2013 | 09:37 PM
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Sirius was no help. They can not locate esn fromcar vin or privious owner name and address. MB does not keep esn info with car vin information. A bit of a dead end. MB has no idear why it does not display esn. I am now thinking my satelite module is dead. Can a fellow R owner without the sateite option tell me if they get all grayed out soft keys and a blank esn when they push the sat button on the comand center??
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Old Dec 6, 2013 | 09:40 PM
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Does anyone know where the sat module is located??
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Old Dec 6, 2013 | 10:37 PM
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I'd call and ask someone else at Sirius. We went thru this just a few months ago when sirius went offline. My wife spoke to them and only gave them her account number. They were able to attempt the ping with no other information.
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Old Dec 7, 2013 | 09:10 PM
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Did you have the same problem. Service stopped andyouhad a blank ESN. I am guessing your wifes account had the ESN in it. My problem is locating the ESN
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Old Dec 7, 2013 | 09:32 PM
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I would assume the ES=N was in the account. Se gave them her cell number and they pinged away.
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