C217 Sunroof sunshade working intermittently

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Old Sep 12, 2024 | 06:01 PM
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2015 S550 Coupe; 2025 EQS 450 SUV
C217 Sunroof sunshade working intermittently

It took me over a year, but I finally found the immaculate 2015 S550 Coupe that I'd been looking for. The only issue it has so far - and a very minor one at that - is that the sunroof shade works intermittently. There's truly no rhyme or reason to when it works and when it doesn't.

My iCarsoft gives the following message: "Communication With Control Unit " Panoramic Sliding Sunroof " Has a Malfunction. The Message Is Missing."

Has anyone come across this issue? I've searched far and wide online, and the closest I can find is a quick video on Youtube showing people where to make a hole in the headliner to operate the sunshade manually. So, someone else has had the problem; but I haven't found any forum Q&As about it.
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Old Sep 15, 2024 | 11:42 AM
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I would have the dealer diagnosis Maybe there is a fault they can clear or at least give the real cause
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Old Sep 16, 2024 | 09:52 AM
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Hey sadpanda, The "Communication With Control Unit 'Panoramic Sliding Sunroof' Has a Malfunction" message suggests there might be a wiring issue or a failing control module that's disrupting the communication between the sunshade and the car’s main systems. It could also be a software glitch within the control unit itself or even a problem with the CAN bus network that's responsible for communication between various electronic components. Sometimes, moisture or a loose connector can cause intermittent faults, so it’s worth checking the wiring harness for any signs of corrosion or damage.
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Old Mar 12, 2025 | 03:40 PM
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Just to close the loop on this topic in case anyone else experiences similar sunroof issues: I lubricated the rails and the problem of the stuck sunshade became much rarer. It usually works these days. In the rare instances where it doesn't, it'll work again the following day. Mercedes-Benz magic self-healing. There's probably a mildly loose connection, possibly with the sunroof button assembly. Not worth bringing to dealer because it's so intermittent.

Bottom line: if you experience this, lubricate the rails and let the sunshade run fully forwards and backwards a few times.
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