MB of Manchester, NH (Prime Motor Group)
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Super Member
Joined: Aug 2019
Posts: 594
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From: USA to Germany
W221/W222/W213/X290
MB of Manchester, NH (Prime Motor Group)
Mercedes Benz of Manchester NH are the BIGGEST crooks i've ever dealt with in my life. They broke my $5000 COMAND Head unit (radio) after they tried to do a software update to it. I initially brought the car in for them to look into some audio issues, they tried doing a software update and it ended up breaking the entire unit. They then said I have to pay another $500 to "Maybe" fix the issue? After trying to fight it to make them fix what THEY broke, Stephanie King the service manager forced me out of the dealership and said don't come back. I've NEVER dealt with such unprofessionalism in my entire life. On top of that, the first time I was waiting in the waiting room, i over heard the service advisor quote a couple that barely knew english $700 to replace their rear brake pads. That is roughly $600 MORE than what the job entails. PLEASE do your self a favor and go to MB of Portsmouth or an Indy shop where they will value you and FIX your issues instead of breaking them and having you pay for them. I will also be calling my lawyers and MB National to have them replace my unit or fix whatever MB of Manchester broke.
