S-Class (W221) 2007-2013: S 320 CDI, S 350, S 450, S 500, S 550, S 420 CDI, S 600

Complete Command Failure at 9K Miles

Thread Tools
 
Search this Thread
 
Rate Thread
 
Old Jul 11, 2011 | 09:48 PM
  #1  
Emauss's Avatar
Thread Starter
Junior Member
 
Joined: Oct 2010
Posts: 59
Likes: 2
2017 C300
Complete Command Failure at 9K Miles

My command unit stopped working last Wednesday. I was hoping it was a fuse (or two). After checking the location of the fuses for the Command unit (all 4 fuse boxes) I decided to leave it to the dealer to find the cause of the malfunction.
Turns out the entire unit was NG and was replaced. Got the car back today (Monday) and all seems fine.

Ain't new cars phun?!!?
Reply
Old Jul 12, 2011 | 02:58 AM
  #2  
Diesel Benz's Avatar
MBWorld Fanatic!
15 Year Member
 
Joined: Dec 2006
Posts: 6,500
Likes: 336
From: Europe
223.168 & 213.012 & 906.633 & 214.005
Originally Posted by Emauss
My command unit stopped working last Wednesday. I was hoping it was a fuse (or two). After checking the location of the fuses for the Command unit (all 4 fuse boxes) I decided to leave it to the dealer to find the cause of the malfunction.
Turns out the entire unit was NG and was replaced. Got the car back today (Monday) and all seems fine.

Ain't new cars phun?!!?
That's unfortunate. But you can swap cars with me or someone else from the forum any time if you want to swap to a good old W221 that has a COMAND unit that should not fail within the next 9k miles. Then you would not need to drive with that crap shiny new car any more.
Reply
Old Jul 12, 2011 | 04:56 AM
  #3  
Emauss's Avatar
Thread Starter
Junior Member
 
Joined: Oct 2010
Posts: 59
Likes: 2
2017 C300
Hmmmm. Nice offer. Let me think it over...
uh, NO! ROFL
Reply
Old Jul 12, 2011 | 01:55 PM
  #4  
fbracer's Avatar
Member
15 Year Member
Liked
Loved
Community Favorite
 
Joined: Aug 2010
Posts: 170
Likes: 3
From: Tampa, FL
2018 C43 Convertible
I guess he had to try
Reply
Old Jul 12, 2011 | 09:26 PM
  #5  
IDriveAnM5's Avatar
Member
 
Joined: Jun 2010
Posts: 241
Likes: 0
From: Ohio
'10 S550 4Matic, '06 BMW M5
Sorry about your bad luck! No such news on mine @ 15k. But, when it's really really hot outside, my rear parking sensors show red and yell at me when there's nothing back there. Feel any better yet? By the way, they charged me $115,000 for that privilege!
Reply
Old Jul 12, 2011 | 09:33 PM
  #6  
Emauss's Avatar
Thread Starter
Junior Member
 
Joined: Oct 2010
Posts: 59
Likes: 2
2017 C300
Really not that bad. It was fixed well this time and the SA I used seemed to be a lot better. I still believe my old Audi dealer was head and shoulders above Mercedes, but I have a few more years to develope a relationship with the dealer, so let's see how it goes from here...
Reply
Old Jul 14, 2011 | 07:17 AM
  #7  
lungs414's Avatar
Senior Member
15 Year Member
Liked
Loved
Community Favorite
 
Joined: Sep 2009
Posts: 293
Likes: 50
From: New York
2024 GLS 580
Try another dealer

Mercedes of Massapequa. Go to Vinnie he is the best. Bought mine at Sovereign in Bklyn talk about horrible. Had the car detailed there and when I went to pick it up some *** was dusting it right before my eyes with a rag I wouldn't use to ckeck the oil with. Before I could say something, which I yelled at him little swirl marks had to buffed out on the hood. The manager then tells me why am I getting so excited its just a car. Never mind it was only 6 months old.
Can't make this crap up.
Reply
Old Jul 14, 2011 | 07:29 AM
  #8  
Emauss's Avatar
Thread Starter
Junior Member
 
Joined: Oct 2010
Posts: 59
Likes: 2
2017 C300
Thanks for the suggestion. I'm going to wait and see if this guy gets any better.
BTW, do you know if I lose anything by switching dealers for service (loaner cars, etc?)?
Reply
MB World Stories

The Best of Mercedes & AMG

story-0

8 Oddball Mercedes Ideas That Actually Made it to Production

 Verdad Gallardo
story-1

Dubai Tuner Gives the Mercedes G-Class An Entirely New Look

 Verdad Gallardo
story-2

Six Gift Ideas Your AMG Loving Dad or Grad Will Cherish

 
story-3

7 Craziest Things AMG Gas Ever Built

 Verdad Gallardo
story-4

New Electric Mercedes-AMG GT 4-Door Coupe Unveiled: 10 Things You Need to Know

 Verdad Gallardo
story-5

6 Mercedes Models That Did NOT Age Well (But Are Somehow Still Cool)

 Verdad Gallardo
story-6

Manual Mercedes? 6 Times Sindelfingen Let Drivers Have All The Fun

 Verdad Gallardo
story-7

Mercedes SLR McLaren 722 S Is Extremely Rare Example Modified by McLaren

 Verdad Gallardo
story-8

8 Classic Boxy Mercedes Designs That Have Aged Like Fine Wine

 Verdad Gallardo
story-9

Flawlessly Restored Mercedes 190E Evo II Heads to Auction

 Verdad Gallardo
Old Jul 14, 2011 | 05:08 PM
  #9  
lungs414's Avatar
Senior Member
15 Year Member
Liked
Loved
Community Favorite
 
Joined: Sep 2009
Posts: 293
Likes: 50
From: New York
2024 GLS 580
doubt it

Vinnie is great I always get a loaner. As long as the service /repair is scheduled. I didn't buy it there as I stated earlier. My previous vehicle was purchased at Mass. MB, so I had a previous relationship with Vinnie. He always tries to help me.
Reply
Old Jul 14, 2011 | 05:19 PM
  #10  
Emauss's Avatar
Thread Starter
Junior Member
 
Joined: Oct 2010
Posts: 59
Likes: 2
2017 C300
Thanks I'll keep it in mind if I have any further issues with Rallye.
Reply

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 


You have already rated this thread Rating: Thread Rating: 0 votes,  average.


All times are GMT -4. The time now is 09:46 PM.

story-0
8 Oddball Mercedes Ideas That Actually Made it to Production

Slideshow: Mercedes has never been afraid to experiment, and some of its strangest ideas turned out to be surprisingly successful.

By Verdad Gallardo | 2026-06-10 17:43:40


VIEW MORE
story-1
Dubai Tuner Gives the Mercedes G-Class An Entirely New Look

Sideshow: A Middle Eastern tuner has transformed the Mercedes-AMG G 63 into an open-top special, replacing nearly every exterior panel in the process.

By Verdad Gallardo | 2026-06-10 15:29:50


VIEW MORE
story-2
Six Gift Ideas Your AMG Loving Dad or Grad Will Cherish

Slideshow: Six gift ideas your AMG loving dad or grad will cherish.

By | 2026-06-03 17:26:18


VIEW MORE
story-3
7 Craziest Things AMG Gas Ever Built

Slideshow: Sometimes AMG builds fast sedans. Other times, it builds twin-turbo V12 land missiles and six-wheeled off-road monsters.

By Verdad Gallardo | 2026-05-26 17:59:58


VIEW MORE
story-4
New Electric Mercedes-AMG GT 4-Door Coupe Unveiled: 10 Things You Need to Know

Slideshow: Mercedes-AMG's new electric GT 4-Door Coupe trades combustion for software, synthetic noise, and more than 1,100 horsepower.

By Verdad Gallardo | 2026-05-20 20:08:15


VIEW MORE
story-5
6 Mercedes Models That Did NOT Age Well (But Are Somehow Still Cool)

Slideshow: Not every Mercedes design becomes timeless, some feel stuck in the era they came from.

By Verdad Gallardo | 2026-05-12 18:09:07


VIEW MORE
story-6
Manual Mercedes? 6 Times Sindelfingen Let Drivers Have All The Fun

Slideshow: Yes, Mercedes built manual cars, and some of them are far more interesting than you'd expect.

By Verdad Gallardo | 2026-05-02 12:36:58


VIEW MORE
story-7
Mercedes SLR McLaren 722 S Is Extremely Rare Example Modified by McLaren

Slideshow: A one-of-one U.S.-spec Mercedes-Benz SLR McLaren Roadster became even rarer after a factory-backed transformation at McLaren's headquarters.

By Verdad Gallardo | 2026-04-29 11:19:28


VIEW MORE
story-8
8 Classic Boxy Mercedes Designs That Have Aged Like Fine Wine

Slideshow: Before curves took over, Mercedes mastered the art of the straight line, and some of those shapes still look right today.

By Verdad Gallardo | 2026-04-25 12:05:49


VIEW MORE
story-9
Flawlessly Restored Mercedes 190E Evo II Heads to Auction

Slideshow: The 190E Evolution II shows how a homologation necessity became a six-figure collector icon.

By Verdad Gallardo | 2026-04-22 17:53:47


VIEW MORE