S-Class (W221) 2007-2013: S 320 CDI, S 350, S 450, S 500, S 550, S 420 CDI, S 600

Complete Command Failure at 9K Miles

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Old Jul 11, 2011 | 09:48 PM
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Emauss's Avatar
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2017 C300
Complete Command Failure at 9K Miles

My command unit stopped working last Wednesday. I was hoping it was a fuse (or two). After checking the location of the fuses for the Command unit (all 4 fuse boxes) I decided to leave it to the dealer to find the cause of the malfunction.
Turns out the entire unit was NG and was replaced. Got the car back today (Monday) and all seems fine.

Ain't new cars phun?!!?
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Old Jul 12, 2011 | 02:58 AM
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Originally Posted by Emauss
My command unit stopped working last Wednesday. I was hoping it was a fuse (or two). After checking the location of the fuses for the Command unit (all 4 fuse boxes) I decided to leave it to the dealer to find the cause of the malfunction.
Turns out the entire unit was NG and was replaced. Got the car back today (Monday) and all seems fine.

Ain't new cars phun?!!?
That's unfortunate. But you can swap cars with me or someone else from the forum any time if you want to swap to a good old W221 that has a COMAND unit that should not fail within the next 9k miles. Then you would not need to drive with that crap shiny new car any more.
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Old Jul 12, 2011 | 04:56 AM
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Hmmmm. Nice offer. Let me think it over...
uh, NO! ROFL
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Old Jul 12, 2011 | 01:55 PM
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I guess he had to try
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Old Jul 12, 2011 | 09:26 PM
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Sorry about your bad luck! No such news on mine @ 15k. But, when it's really really hot outside, my rear parking sensors show red and yell at me when there's nothing back there. Feel any better yet? By the way, they charged me $115,000 for that privilege!
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Old Jul 12, 2011 | 09:33 PM
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Really not that bad. It was fixed well this time and the SA I used seemed to be a lot better. I still believe my old Audi dealer was head and shoulders above Mercedes, but I have a few more years to develope a relationship with the dealer, so let's see how it goes from here...
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Old Jul 14, 2011 | 07:17 AM
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Try another dealer

Mercedes of Massapequa. Go to Vinnie he is the best. Bought mine at Sovereign in Bklyn talk about horrible. Had the car detailed there and when I went to pick it up some *** was dusting it right before my eyes with a rag I wouldn't use to ckeck the oil with. Before I could say something, which I yelled at him little swirl marks had to buffed out on the hood. The manager then tells me why am I getting so excited its just a car. Never mind it was only 6 months old.
Can't make this crap up.
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Old Jul 14, 2011 | 07:29 AM
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Thanks for the suggestion. I'm going to wait and see if this guy gets any better.
BTW, do you know if I lose anything by switching dealers for service (loaner cars, etc?)?
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Old Jul 14, 2011 | 05:08 PM
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doubt it

Vinnie is great I always get a loaner. As long as the service /repair is scheduled. I didn't buy it there as I stated earlier. My previous vehicle was purchased at Mass. MB, so I had a previous relationship with Vinnie. He always tries to help me.
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Old Jul 14, 2011 | 05:19 PM
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Thanks I'll keep it in mind if I have any further issues with Rallye.
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